We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quality has gone down over time...”
Review of Lotus Cafe

Lotus Cafe
Ranked #33 of 14,768 Restaurants in Mumbai (Bombay)
Certificate of Excellence
Price range: $39 - $54
Cuisines: International
More restaurant details
Restaurant details
Good for: Business meetings, Families with children, Special occasions, Large groups
Dining options: Breakfast, Lunch, Dinner, Late Night, Buffet, Reservations
Neighborhood: Juhu
Description: Lotus Cafe, named after its beautiful Lotus pond and operational round the clock, is well known in the city for its elaborate buffet spread-an excellent blend of international cuisine.
Reviewed September 8, 2013

This review has been long over due, I have been there a couple of times, with friends & with family. Initially when I went there I found the ambiance & setting exhilarating, the food & food quality excellent & the buffet spread itself extremely good, & the service pleasant & courteous. Sadly apart from the ambiance & service everything else has deteriorated over time.

Lets start off with the salads, before there was a better spread of salads, this has now been reduced to a mere anti pasti spread, the chefs do not know how to handle certain ingredients; for example the Calamari preparations which were soft & melted in one's mouth have become more like rubber on a plate (squid is very tricky to cook I understand but when one pays such a steep price for a buffet & with a brand like JW Marriott one does expect the chef's to pay a little more attention to the ingredients).

The bread spread which was better & replenished faster has also reduced, the bread rolls are often hard & the so called flavored breads lack flavor, as if one has just sprinkled the ingredients on to the bread instead of kneading them along with the dough.

The live counters used to change from time to time & offered a varying delectable spread; however now a days you will find the same live counters serving the same things over & over again; this sort of a dry monotone makes one wonder if the meal was actually worth it.

The main courses, which also used to be vibrant & delicious, with the offerings varying from time to time, have sadly lost flavor, I feel they are just rotating stocks from other restaurants to fill up their chaffing dishes. They taste more like butter; less like food. The quantity of meat offerings has also become lesser, & the quantity of meal in the gravies has also reduced.

The desserts; which were once the main attraction to eat there, have been reduced to tasteless, overcooked bite sized pastries. They are now a tasteless bunch of attractive looking props, lacking any form of substance what so ever.

In conclusion I just hope that this review serves as a wake up call to the management, I sincerely hope they change & bring back some of that old charm that they had, until then we will all have to just wait & watch!!!

    • Value
    • Atmosphere
    • Service
    • Food
Thank Rohit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at Lotus Cafe, responded to this reviewResponded February 7, 2015

Dear Guest,

Greetings from JW Marriott Mumbai.

Thank you for taking the time to post this review. We acknowledge your feedback on the dishes and the live counters at the buffet. We sincerely apologize for the inconvenience caused to you and assure you that your comments have received our priority and sternest attention to prevent a re-occurrence. We strive to exceed your expectations at the next time you visit.

Best Regards
Pavithran Nambiar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (478)
Traveler rating
Traveler type
Time of year
Language

381 - 385 of 478 reviews

Reviewed September 7, 2013

Happened to visit Lotus Cafe for Dinner last Monday with my clients as they were fasting and wanted to have only vegetarian food. We apparently landed to Lotus Cafe and they had temple Feast there coincidentally, We were treated like kings and the kind of spread offered and the attentive service provided at Lotus Cafe was outstanding. The spread had plenty of vegetarian varieties to offer and the best egg less desserts I ever had. A must visit for all vegetarian food lovers and the staff were very hospitable and Waring traditional outfits which suited the festival idea. We will definitely visit again when in Mumbai.

    • Value
    • Atmosphere
    • Service
    • Food
Thank priya_kokitkar11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at Lotus Cafe, responded to this reviewResponded February 7, 2015

Dear Guest,

My team and I are delighted that you enjoyed your meal with us.

Thank you for your kind feedback on your experience; it is wonderful to know that our spread was a highlight for you! It was a pleasure having you with us and we look forward to serving you again.

Best Regards
Pavithran Nambiar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

I was at Lotus cafe with my important clients and i had asked the manager hester to make sure that i get good service on my table and he himself served me. I was very obliged with his service and marriott should be proud of having hester. Thank you once again will be back soon!!

    • Value
    • Atmosphere
    • Service
    • Food
Thank Rahul187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at Lotus Cafe, responded to this reviewResponded February 7, 2015

Dear Guest,

Greetings from JW Marriott Mumbai!

Thank you for your kind comments about your dining experience and our service staff. We look forward to welcoming you again.

Best Regards
Pavithran Nambiar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Went to Lotus Cafe for Dinner on Wednesday with my Family as we were celebrtaing my niece's Birthday. We were overwhelmed by the kind of spread offered and the attentive service provided. The spread has pasta, pizza, burgers, thai curry, salads, soups, starters and the best desserts I ever had. A worth visit for all food lovers and the staff were very hospitable and took extreme care. We will plan a next visit soon.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Access-125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at Lotus Cafe, responded to this reviewResponded February 7, 2015

Dear Guest,

Thank you for sharing your feedback. We value our guests and I am glad to note that we met your expectations. I’m pleased that the culinary teams are offering great services and variety of cuisines to guests that are deeply cherished and enjoyed.

I look forward to welcoming you back to our hotel.

Best Regards
Pavithran Nambiar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Great resturant and great food, very spacious and very inviting. Facing the ocean it was vey calming to spend time there.

Thank SFA1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at Lotus Cafe, responded to this reviewResponded February 7, 2015

Dear Guest,

Greetings from JW Marriott Mumbai!

Thank you for your kind comments about your dining experience with us. We look forward to welcoming you again.

Best Regards
Pavithran Nambiar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Lotus Cafe also viewed

Mumbai (Bombay), Maharashtra
Mumbai (Bombay), Maharashtra
 
Mumbai (Bombay), Maharashtra
Mumbai (Bombay), Maharashtra
 
Mumbai (Bombay), Maharashtra
Mumbai (Bombay), Maharashtra
 

Been to Lotus Cafe? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing