We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disgusting”
1 of 5 bubbles Review of Waterstones Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Waterstones Hotel
Ranked #56 of 444 Hotels in Mumbai (Bombay)
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disgusting”
Reviewed September 22, 2013

Checked in late one evening with my daughter. We had booked well in advance and requested a twin room which we were told was not available, we pointed out that we had requested it well in advance and within seconds were told one would be available to us. We got into the room and thought we could smell something strange but dismissed it as we had been in India for two weeks and this was not unusual. When we went to bed we found to our disgust that the sheets were filthy with stains etc. and smelt really bad. We contacted housekeeping and they took half an hour to arrive to change the sheets, when they did we could clearly see stained quilts and mattress protectors. The stench came through the sheets at night and i had the most awful nights sleep. How can other travellers have rated this hotel so highly, very dubious. The manager was very apologetic when he was informed by us the next morning and gave us a courtesy taxi to the airport but i am afraid that does not make up for filthy bedding in a hotel that is part of a good chain and selling itself as a luxury hotel. Would not recommend to my worst enemy.

Room Tip: I cannot recommend a room as we had a terrible stay.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Poppy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, November 1, 2013
Thank you for taking time out to share with us about your recent visit to our hotel. I have noted your feedback regarding the linen and smell in your room and it leaves me speechless. I regret the inconvenience caused to you during your stay and will assure that corrective measures will be taken. May I request you to consider this as an aberration not reflective of our regular service standards and hope that you will give us an opportunity soon in the near future to enhance your overall experience at the Waterstones. You may contact me on gayle.henriques@mars-world.com for any assistance.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

516 reviews from our community

Traveler rating
    231
    199
    57
    16
    13
See reviews for
65
77
36
288
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bengaluru, India
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 15, 2013

This was my first stay at Waterstones, and it was truly amazing. The hotel ambience is excellent. The rooms are done really well, and are very comfortable. Service was great.

I had the opportunity to try the cafe, and the food was excellent.

Entry into the property from the main road is through a messy, smelly area - this is the only downside of this place. If you plan on walking out to the main road, it can be a challenge.

Room Tip: It is somewhat secluded, and the noise levels are low. Not a great view from the rooms up on the six...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Venky1094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, November 1, 2013
Thank you so much. It really makes me proud reading your feedback and I hope that Waterstones Hotel continues to be your preferred choice of hotel in Mumbai. It’s commendation from guest like you that motivates every team member to go that extra step and it is truly satisfying to know that your experience was superlative. I have noted your feedback regarding the approach road and ensure your concern will be looked into.

Looking forward to welcome you back soon at Waterstones Hotel.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 9, 2013

This is my second trip to The Waterstones Hotel . i enjoyed my trip to the best. it is a very beautiful property, the ambiance was exotic.The "studio style " rooms are very nice and spacious.Their club has amazing facilities! pool, gym, spa, library, etc... everything is there to make your stay enjoyable. Looking forward to many more trips there.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sailesh77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, November 1, 2013
It is wonderful to know that you enjoyed our unique ambiance and that your experience at our little oasis in Mumbai was memorable.
We thank you for your appreciation and your positive feedback and look forward to seeing you back at the Waterstones Hotel on your next visit to the city.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 9, 2013

this is an awesome hotel! i was amazed by the quality of the rooms and the staff...on my way back to Mauritius from another part of India, i checked into the hotel as i had a long transit time and didnt feel like staying in the airport.

Excellent service in pick-up and drop off at the airport. beautiful decor and very welcoming staff.
the rooms are so nice and they have themes on each floor. i stayed in a mountain-themed room and it was soooo nice :-)

highly recommended!!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aarti D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, September 9, 2013
Thank you for your kind words about the hotel services and my team. It gives me great joy that we succeeded in making your stay a memorable one. We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Mumbai.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montréal
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 9, 2013

I stayed at the Waterstones during a 3 month work assignment in India. The "studio style" rooms are very nice and spacious... you don't feel trapped in a hotel room. The food is very good and they have a great selection of "non-Indian" food, which is good when you fell homesick and crave for something more "american style". The staff is really helpful and friendly. Their club has amazing facilities! pool, gym, spa, library, etc... everything is there to make your stay enjoyable. The proximity from the airports is good aspect to consider if, like me, you have to travel to other locations in India for business purposes. Avoiding long hours in Mumbai's traffic is priceless!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathlap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, September 9, 2013
Thank you for taking time and posting a review of our hotel on Trip Advisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall facilities & services at our hotel. I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at Waterstones. We will continue to strive to add more value and comfort to your future stays.
We value your patronage and look forward to welcoming you again at the Waterstones Mumbai.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 5, 2013

Wow hotel in terms of the architecture. Very practical rooms and furniture. Absolutely great for a business trip. Check-in tends to be slightly slow.. but rooms are the best rooms I have seen in terms of design. Mountain.. Sea.. themes.. and the right amount of extravagance to make you feel good as well as not too much to overwhelm you and disturb your sleep

Room Tip: Mountain rooms - have bamboo wall-furnishing - look good
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nouveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2013

Ive stayed here a couple of times and have enjoyed it each time.

The rooms are very spacious, especially by comparison to other airport hotels. Its a kooky / trendy hotel, a bit like the house that Ikea built but in a good way and the staff are great.

I would especially recommend popping into the grill for one of their specialty burgers and a touch of Salmans excellent customer service - the burger is delicious, particularly after spending a while in India where good beef is hard to come by and in a country where every hotel worker is uber courteous, Salman is exceptionally good (friendly, professional & engaging)!!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J4CKO4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, September 9, 2013
Thank you for your kind words. Our main objective at the Waterstones Hotel is to ensure that all our guests are satisfied with their entire experience and it is good to know that you were impressed with all aspects of our hotel. I am glad that you enjoyed your culinary experience at our Waterstones Bar & Grill restaurant.
Looking forward to welcome you back again at Waterstones Mumbai.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mumbai (Bombay) hotels
The Lalit Mumbai
#22 of 444 in Mumbai (Bombay)
2,040 reviews
Courtyard Mumbai International A...
#15 of 444 in Mumbai (Bombay)
1,798 reviews
Vile Parle East
Hyatt Regency Mumbai
Hyatt Regency Mumbai
#16 of 444 in Mumbai (Bombay)
1,728 reviews
Show Prices
Show Prices
Show Prices
The Orchid Mumbai
#58 of 444 in Mumbai (Bombay)
1,621 reviews
Svenska Design Hotel, Mumbai (Bo...
#32 of 444 in Mumbai (Bombay)
462 reviews
Hilton Mumbai International Airp...
#27 of 444 in Mumbai (Bombay)
1,229 reviews
Show Prices
Show Prices
Show Prices

Been to Waterstones Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Waterstones Hotel

Property: Waterstones Hotel
Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Mumbai (Bombay)
#34 Spa Hotel in Mumbai (Bombay)
#42 Luxury Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Agoda, TripOnline SA and HotelQuickly so you can book your Waterstones Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing