Checked in late one evening with my daughter. We had booked well in advance and requested a twin room which we were told was not available, we pointed out that we had requested it well in advance and within seconds were told one would be available to us. We got into the room and thought we could smell something strange but dismissed it as we had been in India for two weeks and this was not unusual. When we went to bed we found to our disgust that the sheets were filthy with stains etc. and smelt really bad. We contacted housekeeping and they took half an hour to arrive to change the sheets, when they did we could clearly see stained quilts and mattress protectors. The stench came through the sheets at night and i had the most awful nights sleep. How can other travellers have rated this hotel so highly, very dubious. The manager was very apologetic when he was informed by us the next morning and gave us a courtesy taxi to the airport but i am afraid that does not make up for filthy bedding in a hotel that is part of a good chain and selling itself as a luxury hotel. Would not recommend to my worst enemy.
- Official Description (provided by the hotel):
- Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more less
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- Also Known As:
- Gordon House Mumbai
- Gordon House Hotel Mumbai