Stayed at the hotel for almost a week, impressed with the room, food, staff. The Van Gogh bar at the club as well as the hotel's Bar and grill were top notch when it came to service and efficiency.
The pool was the highlight of my stay, enjoyed a lovely swim in one of the best pools i have experienced, even more the fact that it is open till midnight.
Though at the same time there was a downside too, when I was expecting a room service breakfast after duly filling up the card the night before, I was left waiting. Informed the staff accordingly, and they duly apologised.
Housekeeping could maybe be looked at too, had to 'request' for tooth paste as they had failed to renew the empty one in the loo.
Another instance was denying a friend to visit me, which left me with a very awkward explanation to give. Maybe the hotel could revisit their judgement regarding visitations, especially keeping with the 'trendiest' hotel tag.
- Official Description (provided by the hotel):
- Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more less
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- Also Known As:
- Gordon House Mumbai
- Gordon House Hotel Mumbai