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“Wonderful”
Review of Waterstones Hotel

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Waterstones Hotel
Ranked #36 of 461 Hotels in Mumbai (Bombay)
Reviewed February 21, 2013

very tastefully done.. looks like an oasis in middle of mumbai.. right in the hustle bustle of the big city... one feels cocooned.. the kitchen is execellent and the food is really good... had heard a lot about its club.. but due to a short trip didnt get time to explore it.. next time may be... but a wonderful choice to select this as the stay option in mumbai...

Stayed: January 2013, traveled on business
Thank Yesha19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded February 24, 2013

Thank you for your commendation.Our main objective at the Waterstones Hotel is to ensure that all our guests are satisfied with their entire experience and it is good to know that you were impressed with all aspects of our hotel. We do hope to see you soon to enjoy our wide range of facilities that we offer at our club, An Olympic size swimming pool , private movie lounge, games room, library, billiards room, state of the art gym, salon and spa as well as a wide selection of sporting facilities to choose from.
We look forward to welcoming you back again to Waterstones Hotel.

Regards
Gayle Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 - 444 of 601 reviews

Reviewed February 15, 2013

Really loved the concept of theme based rooms.Room lay-out is one of the best.Not to mention the benchmark levels in service.All in all a very re-assuring experience.Free pick-up & drop was arranged from air-port & each of the staff was conteous & always ready for help.

Room Tip: Any room you choose,you will love it.
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  • Stayed: February 2013, traveled on business
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Thank heprabhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded February 24, 2013

Thank you for taking time and posting a review of our hotel on TripAdvisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall services at our hotel. I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at Waterstones. We will continue to strive to add more value and comfort to your future stays.
We value your patronage and look forward to welcoming you again at Waterstones Mumbai.

Regards
Gayle Henriques
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

Very nice hotel very close to the Airport, the breakfast was excellent with plenty of choice. My one complaint is that the hotel car to the Airport is very expensive for a two minute drive. We walked to the main gate and took an auto rickshaw for just 1/6 of the price

  • Stayed: February 2013, traveled on business
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1  Thank Billybitesyerbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded February 24, 2013

Thank you for your feedback regarding the décor of the hotel and the services offered. I am glad that you enjoyed your culinary experience at our restaurants. I have noted your feedback regarding the travel desk charges and will assure you that suitable corrective measures shall be taken with immediate effect to rectify it. Your constructive suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected.
Looking forward to your continued patronage.

Regards
Gayle Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

I stayed here on 11th and 12th Feb. Free pick up from airport in BMW. Very close to International Terminal. It takes only 5-10 minutes to reach the hotel. Warm reception with welcome drink. Staff are vary caring. Delon (the man in breakfast area) was truly exceptional. Very watchful and caring. The second day breakfast, he brought me the same type of tea which I ordered first day. Such mindful and caring guy.
Very clean room which is hard to find in Mumbai. Also very peaceful surrounding. Once inside the premise, you will find yourself in another world. Hotel is small but with very big heart for the guests. The staff make all the difference.

  • Stayed: February 2013, traveled on business
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1  Thank Khalid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded February 24, 2013

Thank you for your glowing feedback about the overall hotel services offered and the team. It gives me great joy that we succeeded in making your stay a memorable one.
Your remarks are a testimony of the team’s endeavor of meeting guest expectations every time.
We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Mumbai.

Regards
Gayle Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

The Waterstones hotel is a design lovers delight, with its creative interiors and beautiful club area which is adjacent, we had a very pleasant stay.
Our suite really had the wow factor, and every member of staff was friendly and helpful - especially our car drivers and the cafe staff. Having access to the exclusive club next door was a real bonus as it had many good facilities, including a huge, stunning pool, a spa, and games room and a very relaxing conventional library.
We ate at 3 restaurants and all were good. Close to the airport. but undisturbed by it, this is definitely a hotel we would return to and we told many of our friends who live in Mumbai about it.

Room Tip: Go for a suite if you want to feel special.
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  • Stayed: February 2013, traveled with friends
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Thank todfest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded February 24, 2013

It is wonderful to know that you enjoyed our unique ambiance & personalized service, and that your experience at our little oasis in Mumbai was memorable. The team at the Waterstones believes in going the extra step in order to ensure a memorable experience for all our guests.
We thank you for your appreciation and your positive feedback and look forward to seeing you back at the Waterstones Hotel on your next visit to the city.

Regards
Gayle Henriques
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2013

Nice friendly staff, Breakfast was excellent with good choice of menu. Hotel cars are expensive . Taxis from just outside the hotel are dirt cheap and quite reliable. So if you wanna travel and do some site seeing there are options available. The concierge will be able to arrange that for you.

  • Stayed: January 2013, traveled on business
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Thank joshi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded February 12, 2013

Thank you for your kind words about the hotel and my team members. Your remarks are a testimony to the team’s endeavor of meeting guest’s expectations time and again. It is praise from Patrons like you that motivates everyone at the Waterstones to go that extra step.

On behalf of my team, I Once again thank you and look forward to welcoming you again in our midst soon.

Regards
Gayle Henriques
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

I found Waterstone far better than my expectations. The rooms are extremely well designed and Sports area is excellent and very well equipped. Nice Squash, Badminton and Basketball courts with wooden floors. A neat and clean property that is ideal for international travelers due to its proximity to the airport. Good room service, quick check in and check out makes it even better

  • Stayed: February 2013, traveled on business
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Thank Mohindra_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded February 12, 2013

Thank you for taking time and posting a review of our hotel on TripAdvisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall services at our hotel. I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at Waterstones. We will continue to strive to add more value and comfort to your future stays.
We value your patronage and look forward to welcoming you again at the Waterstones Mumbai.

Regards
Gayle Henriques
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterstones Hotel

Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Mumbai (Bombay)
#30 Luxury Hotel in Mumbai (Bombay)
#31 Business Hotel in Mumbai (Bombay)
#44 Family Hotel in Mumbai (Bombay)
Price Range: $123 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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