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“An oasis”
Review of Waterstones Hotel

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Waterstones Hotel
Ranked #40 of 454 Hotels in Mumbai (Bombay)
new york
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“An oasis”
Reviewed April 18, 2012

We spent a week in the beginning of March 2012 at this wonderful hotel.Having travelled for business extensively, this hotel was a true oasis from the chaos of the city.The staff was very well dressed, extremely polite and the service impeccable. Living in New York city, I wanted to choose a trendy, and comfortable boutique hotel, and the Waterstone's far exceeded my expectations. The restaurants and bars were fantastic. The food, both continental and Indian, was superb. The pool is breathtaking and all amenities were available. We even enjoyed a round of tennis complete with our own ball boy.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank love n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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547 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
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Busan, South Korea
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 27, 2012

We've spent the last two weekends here, a great place to relax in Mumbai. With the excellent club amenities next door, you can spend a lazy day by the 50m pool, enjoy a sumptuous meal at the fine restaurants - watch a movie in the private cinema.Then after a couple of drinks in the bar, sink into an almost tooo comfy bed.We'll certainly book again !!
Oh - and the service is excellent too....

Room Tip: Themed rooms with upgrade to executive floors - all good.Make sure you get the free Club use package...
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  • Stayed March 2012, traveled as a couple
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Helpful?
Thank BrKg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 29, 2012

We stayed for 1 night as it was convenient for the international airport. Our stay was very pleasant indeed. The hotel is very different and a refreshing change from bland hotel chains. We styed on the Glacier floor and had a lovely large room with a large comfortable bed, desk and seating area all in cool whites and light blue shades. They really have put some thought into the ambience of the place. The bathroom was good with a large bath and high quality fixture and fittings.

The staff were excellent, very friendly and helpful. There was a bit of refurnishment work going on during our stay but we were given a room well away from this so there was no disruption or inconvenience. The staff were very thoughtful in this regard, calling us specifiaclly to check that the work was not causing us a problem.

The hotel has use of the facilities in the adjacent spa which are fabulous. A great place to relax in the middle of the hubub of Mumbai.

My only grumbble was the 600 rupee change for wifi which I thought was rather steep. Other than that I thought the hotel was good value, especially with the spa facilities, and I would definitely stay here again.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank djr69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
Level Contributor
55 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 28, 2012

The hotel is still being built and there are parts that aren't yet guest ready. However, despite this, the Waterstones Hotel didn't fail to create an impact. It's refreshingly different - from the lift lobbies to the rooms. All very aesthetically and cleverly designed. I had a guest over and I found the open yet separate sitting area so useful! The walls, the floors - all had an extremely classy and 'funky' edge. The wash rooms are bright and energetic and not cramped like most hotels. The beds are top class and something I found very welcoming at the end of the day. The restaurant (currently located next door in the club) served a good pasta and the home made ginger ice-cream was yummy except for ice and frost chunks and I wasn't sure if that was done intentionally to simulate the home made flavor :)

All in all, refreshingly different and something I won't forget in a long long time.

  • Stayed January 2012, traveled on business
    • Value
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Helpful?
1 Thank sujitsumitran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goa, India
Level Contributor
397 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed January 24, 2012

Close to the international airport, a nice boutique hotel surrounded by greenery and a fantastic pool. Airport pick up and drop.
Each suite has a theme. Ours was based on water so floors, walls, bed and bathroom made us feel like if we were in the mountains or even on a glacier.
Too short a stay to say much but a good stay nevertheless. The morning breakfast was a nice buffet with a large choice of fresh fruit juices, unlimited service of fresh cappucinos and nice green tea.
Very quuck check out which is a plus when you catch your next flight.
Use of the club next door if required with a large swimming pool, spa, library and a typical British pub.

Room Tip: All suites are well appointed but ask for one with the pool view
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  • Stayed November 2011, traveled as a couple
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Helpful?
Thank JeromeMarrelGoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 17, 2012

the rooms here are very vibrant with different colours, shades and textures on the walls. it was a positive shock to enter the room and find a stone table just in the middle of the room. the overall service is good, only negative is that the restaurants are in another building and its not easy to locate them yourself! and it is not overstaffed like most other 5 stars.
service - perfect, staff - welcoming.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brishikesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 17, 2012

We stayed in a suite*(see note below!), well decorated in a modern but cosy style. Lovely large bathroom with a roll top bath, separate shower and twin basins. Room service was excellent, they served anything we liked at any time of day and had an afternoon turn down service so the room was always clean and fresh. The real draw are the leisure facilities, the pool is pretty big enabling actual swimming rather than just a dip and the gym, changing room, steam room and sauna are very clean. There's also a mini movie theatre that you can book and watch any dvd you like, a billiards room, well stocked library (which is also a very relaxing place to while away the time), a games room, bar, cafe and restaurant. All the staff were super friendly and helpful. There's always a lifeguard by the pool and a swimming coach on hand to teach any youngsters. All in all a nice little oasis in the heart of Mumbai.

*Note - we did have one slight situation when our bedroom ceiling completely collapsed, landing on the bed. Fortunately we were out at the time. We were compensated with a bottle of wine which we were ok with at the time as we were just so relieved we weren't in bed! We were moved immediately to another suite but interestingly the standard was nowhere near as high - however, this was July '11 whilst still 'Gordon House Suite's' so quite possibly they've renovated since - check before you book.

Room Tip: Ask if the room has recently been renovated. It's also probably best to avoid monsoon season...
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  • Stayed July 2011, traveled on business
    • Value
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Helpful?
1 Thank PhillipaFog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterstones Hotel

Property: Waterstones Hotel
Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Mumbai (Bombay)
#32 Spa Hotel in Mumbai (Bombay)
#34 Luxury Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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