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“very different than other hotels”
Review of Waterstones Hotel

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Waterstones Hotel
Ranked #43 of 448 Hotels in Mumbai (Bombay)
delhi
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“very different than other hotels”
Reviewed January 17, 2012

the rooms here are very vibrant with different colours, shades and textures on the walls. it was a positive shock to enter the room and find a stone table just in the middle of the room. the overall service is good, only negative is that the restaurants are in another building and its not easy to locate them yourself! and it is not overstaffed like most other 5 stars.
service - perfect, staff - welcoming.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brishikesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • Dutch first
  • English first
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English first
Edinburgh, United Kingdom
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 17, 2012

We stayed in a suite*(see note below!), well decorated in a modern but cosy style. Lovely large bathroom with a roll top bath, separate shower and twin basins. Room service was excellent, they served anything we liked at any time of day and had an afternoon turn down service so the room was always clean and fresh. The real draw are the leisure facilities, the pool is pretty big enabling actual swimming rather than just a dip and the gym, changing room, steam room and sauna are very clean. There's also a mini movie theatre that you can book and watch any dvd you like, a billiards room, well stocked library (which is also a very relaxing place to while away the time), a games room, bar, cafe and restaurant. All the staff were super friendly and helpful. There's always a lifeguard by the pool and a swimming coach on hand to teach any youngsters. All in all a nice little oasis in the heart of Mumbai.

*Note - we did have one slight situation when our bedroom ceiling completely collapsed, landing on the bed. Fortunately we were out at the time. We were compensated with a bottle of wine which we were ok with at the time as we were just so relieved we weren't in bed! We were moved immediately to another suite but interestingly the standard was nowhere near as high - however, this was July '11 whilst still 'Gordon House Suite's' so quite possibly they've renovated since - check before you book.

Room Tip: Ask if the room has recently been renovated. It's also probably best to avoid monsoon season...
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  • Stayed July 2011, traveled on business
    • Value
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Helpful?
1 Thank PhillipaFog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 14, 2012

Very odd hotel, had a great deal of work carried out recently so most areas are new, the club area is lovely, bars, library, games room and pool all really well thought out and very nice, not sure about the hotel itself all a little disjointed, but staff lovely and shuttle to and from airport very good and free! Still some work being done will be nice when complete. Could be cleaner in the bedrooms but could be refurb dust. Certainly unusual and funky, good spot to be relaxed. Only mins drive from airport.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yorkieholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anywhere
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 3, 2012

It was indeed a pleasant stay. It's priced reasonably with 5 star facilities, even though the large swimming pool at the clubhouse, merely steps away, was under repair. All staff were extremely friendly and I thoroughly did enjoy my stay. I am quite picky as to which hotels I book myself in but I was overwhelmed with this hotel. The hotel is only 5 mins from the international airport. It didn't look all that great from the outside but we were surprised at how quiet and private the place was. Thank you Waterstones for making our stay a pleasant one!!

Room Tip: There are several themes to choose from. We were on the 3rd floor with the rain forest theme. Everyt...
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  • Stayed December 2011, traveled as a couple
    • Value
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Helpful?
Thank Red_Aardvark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 20, 2011

The Gordon House Suites has amazing ambience inside the room, great television collections! good food, best in India with all flavors and spices...cleaniness was good and it was one with spa within the hotel...breakfast has good mix of south india, north india foos and continental food....serives was nice, with hotel cab available all the time :)

  • Stayed August 2011, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank supriyapunyani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 19, 2011

The hotel is superb. It has an club attached ( celebrities are members ), you can use all the facilities. The coffee shop serving break fast is simply great. Staff is very friendly and dressed in casual attire.
Rooms are theme based, I stayed in a room which had theme of glaciers, the entire room was done with glass including floors and the ceiling!!!!!
Rooms are so differently designed that the study table is behind your bed!
House keeping is just impeccable. Try you'll like it

Room Tip: As mentioned floors are theme based, I liked glacier rooms....
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  • Stayed September 2011, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank rajtureeya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2011

Gordon House Siutes are one of the finest destination for short travellers, a very nice and calm place to relax. Each floor is based on a unique topic, i.e. Marine, forest, tropical etc. They offer free airport pickup and drop, nice cars, nice restaurant and Bar.

Room Tip: rooms toward the both sides are same and very good. Floors choice depends from person to person acco...
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  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank p_sharma1171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterstones Hotel

Property: Waterstones Hotel
Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Mumbai (Bombay)
#32 Spa Hotel in Mumbai (Bombay)
#37 Luxury Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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