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“Incompetant staff” 2 of 5 bubbles
Review of Hilltop Hotel Mumbai

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Hilltop Hotel Mumbai
Ranked #210 of 440 Hotels in Mumbai (Bombay)
Warangal, India
2 reviews
“Incompetant staff”
2 of 5 bubbles Reviewed October 8, 2013

Receptionists have the slightest idea about what they are doing. I bought an internet connection from the Reception Desk for 6 hours since i needed to make a few skype calls which i was not comfortable making in the lobby ( where there is complimentary WiFi ) . But what i wasnt told at the time is that a 6 hour card has to be used in 1 go. and cannot be paused and resumed. The main reason i took the 6 hour connection is because 1,2 and 3 Hour connection was unavailable. 4 hours is 120 Rs and 6 hours is 180 Rs. From all the hotels i have been to, this is not the worst, but this certainly isnt the best for the price

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank GinuGeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    10
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    10
    8
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Bengaluru, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 29, 2013

I stayed here for two nights for a business purpose. The room were spacious and beds were comfortable too. The food menu is quite decent. Lots of business delegates come here. The corridors are bit narrow and one can easily get lost in the maze of the whole thing as most rooms are diagonal. The bathrooms were not as spacious as the rooms Overall decent experience

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Harpreet2989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imvferns, General Manager at Hilltop Hotel Mumbai, responded to this review, October 1, 2013
Sir,
Greetings from Hiltop Hotel,
we thank you for your positive review of our hotel, it is always our pleasure to be able to provide our guests with a comfortable stay with our well maintained rooms/hotel.and amenities.

Our Hotel is a totally dedicated Corporate hotel and do not accept walk in customers, most of our hotel rooms are about 140 to 160 sq. feet in area excluding the bathrooms which are one of the biggest in our category of hotel.

We will be delighted to host you again if you do visit our hotel in the near future.

Thanking you once again.

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kochi
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 4, 2013

The rooms are smaller. The bed was very big. The room in itself was small, yet comfortable with a couch in it. The hotel was undergoing renovation, so some of the parts were off limits.

Room service food was great. I do recommend the dum biriyani. The breakfast buffet was below standard.

Overal good hotel if you are on a tighter budget.

Room Tip: Rooms on the road side have a peaceful view.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank avallark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, Delhi, India
Level Contributor
6 reviews
4 hotel reviews
4 of 5 bubbles Reviewed August 15, 2013

Excellent location, good rooms, good food and hospitality.
Approachable and close to business district of town.
Rightly priced and full value for money.
A good business hotel with all the amenities a business traveller is looking for.

Room Tip: If you are looking for a decent hotel in this part of Mumbai, this is it.
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  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LalitArora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imvferns, Manager at Hilltop Hotel Mumbai, responded to this review, August 16, 2013
Sir,
Thank you for your positive review of our hotel, we are happy that we were able to meet your standard of comfort at our hotel. we are looking forward to you visiting our hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Brunswick, New Jersey
1 review
5 of 5 bubbles Reviewed August 2, 2013

Enjoyed my stay here recently and it was fabulous. Hotel is clean and service is top class. I think it is the best for the rate and you can take SeaLink over to Bandra, US Embassy and Juhu area. It's located in quiet neighborhood and you could walk out of the hotel over to the shore line in 2 minutes. You would have to take cab an hour drive if you want to reach Gateway of India. I had no complaint during my 2 day stay with them. Their suite room is an ideal size for 3 people which can easily fit 4. A+++++

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MIkramH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imvferns, Manager at Hilltop Hotel Mumbai, responded to this review, August 4, 2013
Sir,
Thanky ou for your positive review, it was our pleasure to be able to serve you and your family during your brief stay at our hotel .....looking forward to have you and your family back in the near future.
Regards
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed July 30, 2013 via mobile

We booked a room for two people at HillTop from our company. They first assumed it would be two guys and made the booking accordingly. When we turned up there, they refused to accept their mistake and kept talking about the room being for two guys. When we finally asked what we could do now, they asked for id. I gave my drivers license and then they said the names didn't match.
They wanted my last name to match my husband's name and said they can give us the room only if we were married. Apart from the highly moralistic attitude, how can they expect every woman to change her name? And this was a corporate booking, so they shouldn't have been asking such questions to start with.
The man at the desk, Gladson, had no training in hotel management and flatly said he needs my name to match my husband. there is no duty manager and we asked him to get someone senior, who finally told him to give us the room.
But no way are we going to Live in a place that won't give us a corporate booking room because our names don't match each other

  • Stayed July 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank amulya273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imvferns, Manager at Hilltop Hotel Mumbai, responded to this review, August 2, 2013
We would like to bring to the notice to the writer of this mail that when the booking for the room was given by the booker the mail sent to us was to confirm a double room for the duration of the stay at our hotel, no guest name were disclosed in the mail, our reservation Manager Ms Henrietta, spoke to the booker and he verbally give her 2 names himself Roshan Mohan & Amulya Nagaraj. when she asked him if they were male or a couple he replied to the fact that the room booking was for two males and not a couple hence the booking was confirmed.

The confirmation sent by our reservations Manager by email was for Mr Roshan & Mr Amulya Nagaraj.. Kindly note that even at that time there was no response or mail from the booker's side correcting the same and stating that there was a mistake in the confirmation and one of the guest is a lady and not a gent, the only reply we got by mail was thanking us for the confirming the booking and that they will be arriving by 9 pm. the second mail we received stated that they were running a bit late and will be at the hotel by 10:30 pm.

As per our hotel policy if the booking is for couples then both should have the valid id proofs in which both peoples surnames should match. As we are a corporate hotel and do not confirm couple booking other than husband and wife both having valid id proofs wherein both
should have matching surnames. The hotel has the right to refuse room booking even if made by corporate companies if they are not convinced that the guests are indeed a married couple.

We would also like to bring to the notice of the sender of this mail that in fact it was a person from your group under the influence of alcohol was abusive and insulting using foul language, with our front office staff Mr Glasnso / Mr Louis when they refused to allot the room,
the person even went to the length of saying that he will call the police and lodge a complain for refusing rooms and wanted to use our telephone to lodge the complain !!!

We would also like to inform the sender of this mail that the footage of whatever transpired during the check in / arrival/ departure of the group has been recorded on camera and is in our possession.

Regards
Hiltop Hotel
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Travelers are raving about these Mumbai (Bombay) hotels

Ranchi, Jharkhand, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed April 28, 2013

The hotel is very unprofessionally managed, we asked for the taxi to pick up from Airport, they send a Tata Sumo with having defund AC service. The driver was very unfriendly and they charge hefty amount of Rs. 1000.00 + whereas the nornal taxi charge is Rs.400.00. They say they are located at off Sea Link but only a very small portion of sea link is visible from my room no 503 which they said is their best room. Most of the popular TV channels are blocked, the lift is very scary and out fashioned, the corridors are very narrow, The room looks like a room of Dharamshala and not a hotel. the washroom is too small, locationwise also it is not very advisable to stay.

Room Tip: I can not recommend anyone to stay in this hotel if you have better choice.
See more room tips
  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank raja_742001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imvferns, General Manager at Hilltop Hotel Mumbai, responded to this review, April 29, 2013
Sir,
We would like to inform you that in our mail to you, we have specified the charges for pick up and drop from our hotel to the domestic airport and back. it is you who did agree to the same, if you had wanted a taxi the same were available to you at the airport,
The vehicle which was sent to get you from the airport was the hotels Toyota Qualis and not a Sumo, the Ac in the car is a very powerful one and the same is working very well, after your complain we had the Ac checked it was working perfectly. Kindly note that pick up and drops for all guests staying at our hotel are done in the same Toyota Qualis also executives from your company too.
Your booking was for an standard room but we upgraded you to an executive room at no extra cost, The room in which you were staying is one of the larger rooms size measuring 16 by 12 feet and a bathroom space separately measuring 8 x 5 feet with all the latest toiletries placed in the bathroom including a hair dryer, these rooms being one of the biggest in our category of hotels.
As to you grouse regarding the sea link, yes we are off the Worli Sea link as mentioned in our address and not on the sea link itself and most of the rooms facing the sea do have a partial sea view.
The Hotel has been in existence for the last 50 years and yes we do agree that the corridors are narrow but two people can walk comfortably side by side in these corridors.
As to your remark regarding the elevators we would like to put it on record that both the elevators are in sound condition and inspection of the same is done on a regular basis,
besides one is a Schindler elevator and the other one being an Otis elevator the best in the industry.
As for the location, let me inform you that we are located at a very up market, quiet serene and peaceful area and situated almost midway between the suburbs and the city, hence most of our guests find the hotel very central and convenient for them.

And finally we would be very happy and would like to know which 5/ 4 star Dharamshala you have stayed at which offer you these kind of facilities

Thanking you


.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilltop Hotel Mumbai

Property: Hilltop Hotel Mumbai
Address: 43 Sir Pochkhanwalla Road, Mumbai (Bombay) 400030, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
Ranked #210 of 440 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilltop Hotel Mumbai 3*
Number of rooms: 75
Reservation Options:
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