This was my first trip to India with my family and Mumbai was our last destination before we headed back to Malaysia. After reading all reviews on tripadvisor I booked this hotel thinking it will be a great hotel to stay. Unfortunately I didn't like the service that was received , the cleanliness was very poor and unfriendly staff especially Mr Amit and Mr Deepak.
Whenever we had a small request, there was always a negative answer first before a solution can be given. It was always a ' cannot Mem ' , ' I'm sorry mem we can't ' ... What kind of a customer service is this ?
On our last day of checkout , our flight was at midnight and hence we needed a place to just freshen up at abt 6.00pm before we headed to the airport. I had requested tht can we just be given a room ( not to stay obviously ) but just needed to freshen up and change into warmer clothings. Well the response we got from Mr Deepak was sorry we need to charge you RS 3000 for that. I mean what kind of a service is this ? It was not that we wanted to sleep or bathe in the room that the hotel needed to take money out of us. In Amritsar and Delhi we had late flights and the hotels there were so accommodating and great that they were ever willing to do anything for us.
The most important thing is that there was no wifi. Guest at the hotel needed to pay to get wifi and this to me was utter rubbish because being guest , we should be given access on a complimentary basis and not pay.
The worst thing is I had given clothes for laundry and when it came back, they lost my daughter's jeans. I told Mr Fahad and the person who took my laundry to please find the pair. The first response given by them is it cannot be lost by them because previously there have never been complaints from customers. I was already furious at that moment and I told Mr Fahad no matter what I want the jeans back. On the same evening the housekeeping guy knocks on my door with my daughter's jeans in his hands. So what does this tell you ? They are so unprofessional.
I would never recommend this hotel to anyone . This hotel was bad.
- Official Description (provided by the hotel):
- The Oriental Residency is in Bandra, a hip neighborhood in Mumbai. A 5-minute drive from Khar Train Station, the hotel’s front desk and restaurant are conveniently open 24 hours a day.Offering city views of Mumbai, rooms at The Oriental Residency have a flat-screen TV and a safe. A minibar and tea/coffee making amenities are also provided. The private bathrooms have shower facilities.Soul Restaurant and Bar offers seafood, Indian and international dishes, with vegetarian options. Room service is also available 24 hours a day.Travel services include car rental and ticket or tour bookings. Express laundry and ironing services are also available. The hotel provides free airport pickup and free on-site parking.The Oriental Residency is a 15-minute drive from Mumbai’s Santa Cruz Domestic Airport and a 25-minute drive from Chhatrapati Shivaji International Airport. The Bandra Kurla Complex is just one mile away.Hotel Rooms: 44 ... more less
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- Also Known As:
- The Oriental Residency Hotel Mumbai (Bombay)