This was my, well I cant honestly remember how many times I have stayed at this hotel.
Yes, the great Mr.Lakrahm and Mr.Oswald were there to greet me at the door as always, but in saying this, their greeting proved to be the high point of this visit.
Firstly, the booked hotel car that was supposed to bring me from the airport didnt come.
Yes I was credited for the cost but that didnt help me having to take a strange taxi at six in the morning through Monsoon rain alone.
Secondly, one of the staff emptied my wallet. Whilst the manager was most apologetic and tried to prove that this could not have happened, and allowed a late check out on the last day, this was still an intrusion of privacy and a bad experience.
Thirdly, laundry - meaning ironed business clothes not ready on time, and i found myself having to disrespect clients meeting them in jeans.
Food wise, the hotel has maintained its standard.
Cleanliness wise, the hotel was clean, despite their not cleaning my room on the last day after declaring my room a danger zone with no entry to anyone unless in my presence. Didnt they think that its a basic request to return to a clean tidy room after a very hard day's work ??
Managerwise, I found them to be professional and well mannered despite the great inconvenience that they had put me through.
Recommendation - dont accept a complimentary strawberry drink in the middle of the night.
Unfortunately, this may be my last visit to this hotel after many years due to these ill experiences.
- Official Description (provided by the hotel):
- Hotel Grand Sarovar Premiere Mumbai is one of the best 5 star hotels in Mumbai near airport with excellent location & suited well for business & leisure travellers both. One of the leading luxury hotels near Bombay Exhibition Centre, NSE Grounds, Grand Sarovar Premiere Goregaon (West) is located very close to domestic & international airports in Mumbai and other major tourist attractions. ... more less
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- Also Known As:
- Grand Sarovar Premiere Mumbai Hotel Mumbai (Bombay)