We arrived at the hotel fortune and we were taken to a standard room - even though we were sure we had booked a deluxe. Our room was tiny, the beds were dirty and the windows wouldn't close - needless to say, Mosquitos were rampant. We then tried to access the free wifi, however the woman at the desk tried to tell us we had to pay. On questioning her, she finally admitted that yes, we did have free wifi but not before trying to rip us off.
The worst part of all was that they were renovating the room below ours and construction was going on until 10pm!! Not to mention the safety concerns that come with that kind of construction.
As we were so exhausted this first evening, we put up with this crap.
Then to top it all of, on check out we attempted to discuss things with the manager who was downright rude, obnoxious and tried to offer us 4000 ruppee hush money which we flat out declined. We showed our paperwork indicting that we had booked a delux room, only to be made to sleep in a standard room.
As young females, we feel extremely taken advantage and are still waiting for this issue to be resolved!
It was just an awful place to stay with staff who were extremely difficult to deal with and only seemed interested in ripping off young western travelers.
We were eaten alive by mosquitos, essentially made to sleep in a construction site and our room stunk like mould!
All in all, it was just horrible and as three young girls travelling to see the best of Mumbai, we were extremely dissapointed and felt horribly taken advantage of.
Don't ever stay here is my advice, as no one deserves to be treated the way we were.