My boyfriend and I booked and paid this hotel online well in advance. By email the hotel confirmed to us that it would not be a problem for us to stay with them even though my boyfriend is Indian and I am an Indian with a European passport. Upon arrival the room was very tiny and dirty, but the bell boy was sweet and we decided to stay the night. We went out for dinner in the night, but when we returned to the hotel, the clerk at the reception called us in our room at 2 am in the morning to tell us, that we were not allowed to share a room. At first we really tried to understand and explain that we had booked from home and that if this was the policy they should have adviced us upon arrival. But after a while the clerk got really rude and would not allow us to go back to our room and rest. Either we had to pay for another room or leave. We referred to our initial e-mail correspondence but the clerk was having his anger out on us. Finally we decided to leave immediately and asked for our money back but then he became very theathening. So we were left in the street in the middle of the night with nowhere to go. So please be advised: avoid avoid avoid!

Firstly, you may be confused by the varying reviews on this site. The reason for this is that there are 2 Fortune Hotels in Mumbai - one is in Navi Mumbai and part of the Fortune Select Group of Hotels, which is a luxurious 4 star hotel chain, while this Fortune hotel is at Marine Lines in South Mumbai and is a hell hole to be avoided at all costs. If you see reviews which mention golf course, swimming pool, continental food, wifi, they are NOT refering to this hotel, so please disregard them. This is more like a hostel, with tiny smelly rooms, and no pretense of luxury whatsoever. Check carefully to be sure which one you are booking.

I booked three nights here, but left early because it was so bad. The check-in was smooth and efficient, but when we got to the room (twin beds instead of the advertized double), we were in for an unpleasant shock. The website is very misleading - the rooms are old and smelly. The bed sheets and towels were covered with stains, even though they were laundered.

The blankets were mouldy and smelled so bad I actually threw up. It was so bad, we decided to leave the hotel for a bit to get some fresh air. In the mean time we asked the hotel to change the sheets and blankets, air out the room, and spray some air freshner. When we got back two hours later, they assured us it had been done, but obviously it hadnt (except for some awful air freshner). We requested new sheets which they brought after about an hour, all of which were equally bad and stained. I couldnt get a new blanket till the day, so slept in my sweatshirt and jeans (to minimize my exposure to the filthy sheets). The walls were peeling and the AC dripped water onto my tiny little cot, which I had to move,(quite a feat, since the room itself is tiny, - we moved the bed side table into the hall)
The staff try to be helpful, but there really isnt much they can do. The bathroom floor is covered in water stains, the bathroom itself is tiny, and the commode ...well lets just say I decided to hold on till we could get to a restraunt for breakfast.

DO NOT CONFUSE THIS WITH THE FORTUNE SELECT GROUP OF HOTELS, they have NOTHING in common except the name. there are much better options for a marginally higher price all over south mumbai (see my other reviews), so really do yourself a favour and avoid this palce at all costs.