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“Bad Vacation due to the terrible service of the Hotel staff”

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Royal Orchid Metropole Hotel
Ranked #2 of 100 Hotels in Mysuru (Mysore)
Certificate of Excellence
Bengaluru, India
2 reviews
“Bad Vacation due to the terrible service of the Hotel staff”
2 of 5 bubbles Reviewed May 1, 2011

We checked into the Hotel over the long week end of Goof Friday to Easter Sunday. Right from the front office staff to the room service and house keeping, the staff are just not trained to handle Holiday travelers who are willing to spend money.

We checked in before lunch. The package booked for was not clear as we had through their Bangalore sales office. The room alloted to us had two separate beds when we were four including our 2 kids!

The food coupons were not clear and took more than an hour for the staff to get back and confirm. The additional requested in the room was not provided until 10 pm. Fortunaltely, the Hotel GM's number was available in the room for us to call for any assistance. Upon calling her and briefing her of all the issues, she organised a BED from their property near Brindavan Garden which arrived at midnight!!

Well, Day one ended like this pat midnight, we stayed for another night, fortunately slightly less eventful. Any Hotel that needs a General Manager's intervention is certainly not worth going back to and that too in a tourist town for a vacation. Our bill for the day stay including all expenses was no less than close to 350 USD. So, it is not a cheap Hotel, hence the service expected is only just.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PRSatheesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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985 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (183)
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Brighton
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed April 23, 2011

Our stay here started pretty badly. Initially no-one helped with luggage. On checking in the reception staff questioned the rate booked through HRS (www.hrs.com). They gave the distinct impression that they were not going to honour the rate (GBP80) - they wanted to add tax and service even though the HRS confirmation made it quite clear that these were included. Needless to say we engaged them in a considerable argument which ended without agreement except that we simply said we were paying the contracted HRS rate, which is what they charged at check-out without any apology or further explanation. In addition they tried not to honour the guaranteed HRS upgrade but gave way fairly quickly. The reception staff, including the lady manager, have a definite attitude problem.

Otherwise the room was large if slightly faded (especially the bathroom) but with comfortable beds. The restaurant service at breakfast was fairly bad as well. Tables were left uncleared and there was a delay in getting coffee due to the slowness with which cups were washed. This is all a shame, as the building is attractive and characterful. This is certainly not a top Taj or Oberoi type of hotel.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatrickBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guwahati, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed April 15, 2011

Went to Mysore in Feb. I think it was the off season so wasnt too crowded. The hotel is about 0.5 kms from the railway station which is quite convenient. The hotel is centrally located.
The reception is beautiful.The staff comes to pick you up at the car with a huge smile. Which is great!!
One of the first things I noticed was the swimming pool. It has a decent sized swimming pool which was a great surprise since I was not expecting one. It was absolutely clean.
The rooms are very big and spacious. The bathroom too was excellent. It had all the amenities you could ask for: air conditioning,water heating etc. Whats more this place had a wonderful fitness center too.
Now about the food and drinks. They have a great outdoor restaurant. The food is wonderful and the outdoor setting is great. There are beautiful old trees. Great place for a quite dinner. The bar is great too.
The service was also great. The staff was very helpful and efficient. They were very welcoming and made us feel at home.

I stayed for one day, should have probably stayed longer. Was a great experience.

  • Stayed February 2011
    • Cleanliness
Helpful?
1 Thank houseno44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed April 12, 2011

The hotel is a 90 year old royal guest house converted to be a luxury hotel. Though everything about this hotel, structurally reflects anything but luxury. The rooms are too small for the tariff and too clutted with furniture. Though a heritage property, the property lacks character and the rooms are rather drab. The interior designers paucity of ideas is very evident from the design. I believe bunk beds would have been more comfortable than what has been use in the rooms. If you are planning to spend a substantial time apart from sleeping at the room, it is definitely not advisable.

The staff in general is courteous but I bumped into one that bordered on impudence. The facilities are also below par and food is just ok.

I would understand if the property was not a 3 star hotel, the stay is definitely not worth the money.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivferrari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 24, 2011

After the daily hectic schedule in office and even during the relax time over weekends Royal Orchid is the best hotel in Mysore city surrounded by lush green environment and amazingly supported staff with there best services and quick turn around time. It was a truly awesome experience and I would recommend this hotel is more then the best

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tependra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
Level Contributor
98 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed February 25, 2011

If you want to feel like a king then you should stay in this place. This is a palace, now converted into a hotel. The rooms are amazing, though very old place it has been very well maintained. This is located in the metropole junction and right opposite to Kings court hotel.

We had to shift from one hotel to this place as the other one did not meet our expectation.

The balcony is amazing with wooden flooring to both room as well as Balcony, Its a huge balcony( Though you cant expect any privacy in the balcony as the other room balcony is attached to your balcony, but with a bar partition which can be crossed over easily!!!)

An evening with a bottle of beer with the royal chandelier lights on, this is the place to be!!!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kishan77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
121 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 bubbles Reviewed February 14, 2011

Pluses:

Very friendly staff in restaurant and bar. Chat with them-- they are charming!
Comfortable bed
Good temperature control in room.
Central location
Historic atmosphere

Minuses

On a busy street with lots of traffic noise. Bring ear plugs.
A couple of people working at the front desk do not have the best attitude
The bedroom floor needed to be washed. This was fixed quickly when I mentioned it.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MB747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Metropole Hotel

Property: Royal Orchid Metropole Hotel
Address: 5 Jhansi Lakshmibai Road, Mysuru (Mysore) 570005, India
Location: India > Karnataka > Mysuru (Mysore)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Mysuru (Mysore)
#3 Business Hotel in Mysuru (Mysore)
#7 Family Hotel in Mysuru (Mysore)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Royal Orchid Metropole Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
A grand heritage hotel, Royal Orchid Metropole is steeped in the history and culture of Mysore. Its imperial arches, imposing pillars and ornate corridors capture the old world charm of this majestic guesthouse built by the former Maharaja of Mysore in 1920 . ... more   less 
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Also Known As:
Royal Orchid Metropole Mysore

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