Om Shanthi was always our favorite joint for South Indian Food and Thali until recent when not only food, but the service was quite appalling! Our luck went horribly wrong when instead of going to another good restaurant we thought of trying Om Shanthi for Rava Idli and South Indian Meals.
Rava Idli priced at Rs. 42 was the worst Rava Idli I ever had my life. Idli looked Stale and was smelling horibbly bad! South Indian Meals (priced at Rs 80 or 100 cant remember) clearly said that it will be served with Poori, but instead cold stale Paratha was served with it. On confronting, the waiter said thats what they have!
I left the place quite disappointed and vowed never to come back again. It may not affect them to loose one of their loyal customer, but they should understand its hard to built your reputation but may take 1-2 bad service to bring it down to dust!