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“A fantastic hotel with excellent staff”
Review of Clarkes Hotel

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Clarkes Hotel
Ranked #2 of 117 Hotels in Shimla
Certificate of Excellence
Reviewed May 30, 2012

I have stayed at many hotels in Shimla, including the other properties of Oberois like the Wildflower and Cecil. However I enjoyed my stay at Clarkes the most. The staff is very warm and welcoming. They made sure that we were comfortable and went out of their way to meet some of our special requests. I am very thankful to Dolly, Atul, Vikas and Roshan for taking great care of us. The hotel does not have the modern touch but I would still rank it as one of the best hotels I have ever stayed in. It is a heritage hotel located right at the mall. I will surely be booking this hotel in case I get a chance to visit Shimla again :)

Room Tip: Some rooms are small, so make sure that you insist for a good sized room
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  • Stayed: May 2012, traveled with family
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Thank monica j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this reviewResponded June 12, 2012

Thank you so much for taking the time to write about your experiences at The Clarkes. I am glad that you enjoyed your stay in Shimla and graced our hotel with your presence.
We are humbled by the compliments you have bestowed on us.
I am also very grateful to you for the giving us the opportunity to serve.It was a pleasure looking after you and our entire team sends their best wishes and hopes to have the chance of welcoming you back soon !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 - 448 of 542 reviews

Reviewed May 25, 2012

Though not an edifice, the Clarkes Hotel,Shimla is a classic of its kind. Located on an extremely vantage position- the aorta of Shimla- the Mall, the hotel manages to pamper the guests amidst the languid and the tranquil surroundings.
Proper British, this cute cottage hosting 50 rooms has an air of authenticity,exclusiveness, the imperial theme and above all the hospitality. The rich wood interiors, the classy furnishings, the Don Giovanni sailing and gelling with the air, the wonderful organ at the dining (though it needs a revamp), the jovial and the vivacious staff- these minutest of the details make the hotel what it is.
Situated on the relatively secluded part of the otherwise bustling Mall, one has to walk a few stairs from the High Court parking lot (any private vehicles save for the ambulances and the Shimla Municipal Corporation are not allowed within the Mall) thus making it a bit challenging for guests with marginally poor fitness.
Normally, one can expect a warm welcome at the lobby on the first floor with the receptionist handing over the room keys with a warm smile, still the concierge services need to uplift their standards to keep par with the out of the world Oberoi experiences.
The rooms - extremely posh, luxurious retaining the old world charm with the chandeliers glowing, the scented air uplifting senses, the Duckdown pillows pampering the tired soul,the modest bathroom (with a standard bathtub) comforting .... makes for an extremely comfortable and snug stay. One of the best and historical heritage hotels, the plush rooms desperately needs more attention from the engineering department( we had to inform them to mend our room bolt) to fulfill the enriching experience. The hotel staff are particular and prompt in cleaning the rooms and it is advisable to take the turn down service (the second round of service for cleaning the room during the evening). One staying at the Clarkes, there is a feeling of security,a cocoon of luxury and one does not actually need the safe mounted inside the wardrobe with hangers and multiple cubicles- enough for storage. The mini bar present in the room is stacked with vodkas, beer, wine, chips and cookies to assist in enriching the holidaying mood, the prices are almost triple owing to the luxury taxes.
It would not be justice to draw a facilities-experience paradigm. All though this heritage hotel lacks a centrally air conditioner with heater, a swimming pool, a billiards room, a Fitness centre and a spa (the nearby Cecil at the Chaura Maidan boasting all of it), it shall not be an issue at all. Guests checking in the hotel should have a mindset to feel the Colonial times, the subtle luxury instead of vouching for those facilities.In Shimla, turning on the Ac is out of the question though it can be desired in the not so cold summer. With an exceptional Lounge bar, a wireless internet access, grande fire places, basketball court, a table tennis and badminton facility- the Clarkes Hotel does not lack in no way and has enough in store to soothe the guest and ignite the senses.
This hotel boasts of a pillarless 100 cover dining room with views of the High Court and the hills with orchids in every table, the beautiful organ(mentioned earlier), the food is the finest and the staff courteous (executive chef Santhosh and F&B manager Sunanda deserve a kudos). To those guests going for a la carte, it is highly recommendable to treat their culinary senses to a new high with the wonderful Kullu Trout served piping hot and the equally mouthwatering Basa fish. The complementary breakfast offered is full of options, though the scrambled eggs and the sausages occupy a special positon.
Presently on the shoulders of the ever vivacious and agile General Manager Mr. DP Bhatia- a gentleman taking every guests at the personal level with high levels of professional skills, his meticulousness about each and every nook and corner of the property, makes this hotel a very special staying experience.
Away from the business world, the earthly tensions, this hotel on the Mall is not only a stone's throw from the Ridge, the Gaity Theatre, the Christ Church, it is a living manuscript of the escalating graph of the Oberois....and above all of the history of the majestic she- Shimla.

Room Tip: The HImachal Pradesh High Court has relatively blocked the majestic views of the hetels, so it is be...
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  • Stayed: May 2012, traveled with family
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2  Thank Budhaditya_globetrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this reviewResponded June 12, 2012

Thank you so much for taking the time to write about your experiences at The Clarkes. I am glad that you enjoyed your stay in Shimla and graced our hotel with your presence.
We are humbled by the compliments you have bestowed on us.
I shall congratulate both my Executives on a job well done !
I am also very grateful to you for the giving us the opportunity to serve.It was a pleasure looking after you and our entire team sends their best wishes and hopes to have the chance of welcoming you back soon !

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Reviewed May 17, 2012

We booked the Clarkes directly with Dolly Tanwar. Our Stay for 5 days and 4 nights was made most enjoyable by the entire staff's courtesy and hospitality. We were welcomed very well and the entire check in process was really smooth. Dolly was most welcoming and looked after all our needs during the stay. The dinning room staff was also very warm and welcoming. The Chef Santosh went out of his way to prepare dishes of our demand. He prepared some great himachali cuisine for us. Mr. Roshan and Mr Dhani Ram also added value to our stay.The hotel is very conveniently located. Over all we had a very comfortable and a memorable stay.

Room Tip: Please take any room they are all good
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  • Stayed: May 2012, traveled with family
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Thank bdhandhania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2012

We had a wonderful stay at Clarkes in Shimla. Clarkes is located right on the main walking street of Shimla, Mall Road. 5 minutes walking and you're at the centre of Shimla's tourist area.

The hotel is immaculately kept, resembling the old style British feels. The service is amazing, room service was the best (try the butter chicken). The rooms are very big and clean, with TV and great views of the hillside.

I would recommend Clarkes for anyone looking to stay centrally in Shimla. A five star experience!

  • Stayed: March 2012, traveled with family
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1  Thank GGSTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this reviewResponded April 12, 2012

Thank you so much for taking the time to write about your experiences at The Clarkes. I am glad that you enjoyed your stay in Shimla and graced our hotel with your presence.
We are humbled by the compliments you have bestowed on us.
I am also very grateful to you for the giving us the opportunity to serve.It was a pleasure looking after you and our entire team sends their best wishes and hopes to have the chance of welcoming you back soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2012

We were given a palatial suite consisting of a lobby, a sitting room, a dressing room, a bathroom and a bedroom. It was clean and well furnished and once the heaters were going full pelt, warm. As the building is old the floors and the bed were on a slant. There is no lift so it took me a long time to get from our suite to the dining room. The staff appeared reasonable until we paid the final bill and got into a wrangle about over charging.

  • Stayed: March 2012, traveled as a couple
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2  Thank scotworldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this reviewResponded April 5, 2012

Thank you for your visit to The Clarkes Shimla. I am very pleased to know that you appreciated our suite accommodation.

We are grateful to you for bringing this matter to our attention, I assure you, that you will have no further cause for any complaint in relation to our product or services. I shall personally look into the issue mentioned.

We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer. I apologise once again for the annoyance that this may have caused to you. Looking forward to welcome you again and making this visit a memorable one !

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Reviewed March 13, 2012

We had read good reviews of this hotel and were not disappointed. Our room was spacious and well fitted out with a view over Shimla. All of the staff that we dealt with were polite and helpful. Breakfast was excellent. Our one criticism would be the level of internet charge, but we were given a recommendation to one of the Mall's internet cafes , which was very good and about 20% of the cost.

  • Stayed: February 2012, traveled as a couple
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2  Thank randd33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this reviewResponded March 14, 2012

Thank you so much for taking the time to write about your experiences at The Clarkes. I am glad that you enjoyed your stay in Shimla and graced our hotel with your presence.
We are humbled by the compliments you have bestowed on us.
I am also very grateful to you for the giving us the opportunity to serve.It was a pleasure looking after you and our entire team sends their best wishes and hopes to have the chance of welcoming you back soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2012

Me and my wife went to Shimla for celebrating my wife's birthday. We went to Clarke's for room and we were greeted by the most amazing person, Dolly. We told her that we are here to celebrate my wife's birthday and she instantly upgraded our room from Super Deluxe to Suite and suite was excellent. Nice, big rooms and service was excellent. She suggested us to go to Oberoi wildflower for lunch and made a reservation. The location of this was amazing and I saw my first LIVE snowfall there.
When we came from wildflower, a complementary cake was given in room and I really wonder how can one make such tasty cake!!!
The food was very tasty both in breakfast and dinner. The service is also very good.
and people who love mall road, should stay here because of its location. The other hotels boasts of near to mall road, but this is the hotel which is at mall road.
Thanks for making my trip wonderful.

  • Stayed: March 2012
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3  Thank Abhishek_202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this reviewResponded March 14, 2012

Thank you so much for taking the time to write about your experiences at The Clarkes. I am glad that you enjoyed your stay in Shimla and graced our hotel with your presence.
We are humbled by the compliments you have bestowed on us.
I am also very grateful to you for the giving us the opportunity to serve.It was a pleasure looking after you and our entire team sends their best wishes and hopes to have the chance of welcoming you back soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarkes Hotel

Address: The Mall, Shimla 171001, India
Phone Number:
Location: India > Himachal Pradesh > Shimla District > Shimla
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Shimla
#2 Luxury Hotel in Shimla
#8 Romantic Hotel in Shimla
Price Range: $116 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Clarkes Hotel 5*
Number of rooms: 32
Official Description (provided by the hotel):
Located on the Shimla Mall Road, Clarkes Hotel is an oasis of calm on the bustling promenade. This Heritage hotel has recently been upgraded to Grand Heritage category and is one of the oldest hotels in Shimla. Clarkes is known for its architecture dating from the colonial era. The hotel is within walking distance of Shimla attractions - Gaiety Theatre, Groton Castle, Museum, Rothney Castle, Viceregal Lodge, Churches and other Colonial era buildings. Clarkes Hotel embodies the elegance and charm of yesteryear, with modern conveniences of today. The hotel maintains the highest levels of service and has all the amenities, facilities and levels of comfort you would expect from a hotel of this class. Clarkes Hotel is just 10 minutes from Shimla Station. ... more   less 
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Also Known As:
Shimla Clarkes Hotel

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