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“Superb in every respect”

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The Oberoi Cecil, Shimla
Ranked #1 of 113 Hotels in Shimla
Certificate of Excellence
Le Cannet, France
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Superb in every respect”
Reviewed November 14, 2010

We stayed 5 nights in this luxury, heritage hotel, rated one the best in India. Every aspect of the Cecil is outstanding : rooms (we were fortunate enough to be upgraded for 3 nights to a deluxe suite with valley view), dining, spa, service... The hotel is situated in quiet surroundings, almost halfway between the Mall (20-minute walk) and the Viceregal lodge. The stay was not inexpensive but, for once, we got exactly what we paid for: excellence.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rostagnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, November 16, 2010
Dear Guest,

Thank you for sparing time and posting a review on Trip Advisor.

I am pleased to note that you enjoyed the services and facilities at The Oberoi Cecil. I am pleased that we were able to deliver a value matching the price you paid.

Its is your kind appreciation of the services and facilities that motivates us.

I look forward to welcoming you back to your home in Shimla.

Thanks and regards,

Srikant Peri
General Manager
The Oberoi Cecil
e-mail: srikant.peri@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Gurugram (Gurgaon), India
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 8, 2010

We went on a 2N , break with the kids and it was a memorable trip thanks to the staff at the hotel. They accomodated all our requests including an early check in , late check out ...but it was much more than that , whether it was the staff at the restaurant catering to the whims of a cranky 5 year old at breakfast ..or the activity centre which the kids couldnt get enough of ...infact for the first time , my husband and I could go for a spa massage , knowing the kids were in the secure hands of the minders there !
The only spoilers ...well maintainance has slipped a bit in comparison to the high standards that the oberoi follows...dust on the staircase , old slightly dirty carpets , mild seepage on the walls near the library ...we went there after a gap of 9 years , so the small signs of neglect did perhaps rankle a bit more !
But if you are going toShimla with kids , don't even think of staying anywhere else ...unless wildflower hall another oberoi property changes its no kids policy! is the management listening ?

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parochat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, November 14, 2010
Dear Guest,

Thank you for sparing time and posting a review on Trip Advisor. Your review is most encouraging.

I am pleased that your family and you had a memorable holiday at The Oberoi Cecil. We endeavor to take special care of our young guests and I am pleased to note of our success in this endeavor.

Thank you your feedback regarding cleanliness and maintenance at our hotel. These are of vital concern to us and your feedback helps us in our process of continuous improvement.

Monsoons this year have been extraordinarily severe. The seepage near the library mentioned by you is already under address.

We endeavor to maintain highest standards of cleanliness in our hotel. Presence of dus and dirt is unacceptable and its presence has been addressed to the housekeeping team.

I thank you once again for your feedback and look forward to welcoming you back to your home in Shimla.

Thanks and regards,

Srikant Peri
General Manager
The Oberoi Cecil
e-mail: srikant.peri@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, UK
Level 6 Contributor
124 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 26, 2010

Probably best hotel in Shimla - the usual high quality expected from Oberoi hotels and we were not disappointed. Everything you could want or need - great food selection - nothing too much trouble. Excellent location for walking into town.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, October 28, 2010
Dear Guest,

Thank you for sparing time and posting a review on Trip Advisor.

I am pleased to note that you enjoyed the services and facilities at The Oberoi Cecil ant The Oberoi Group. Its is your kind appreciation of the services and facilities that motivates us.

I look forward to welcoming you back to your home in Shimla.

Thanks and regards,

Srikant Peri
General Manager
The Oberoi Cecil
e-mail: srikant.peri@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2010

Our trip to Shimla was probably one of the highlights of our stay in India and the Oberoi was certainly the most luxurious accomodation we experienced.The rooms were spacious and beautifully furnished and the views spectacular.The food was excellent and the staff extremely pleasant and attentive.There was also a very well equipped leisure centre.Only wish we could have have stayed longer!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank i-slight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, October 24, 2010
Dear Guest,

Thank you for sparing time and posting a review on Trip Advisor.

I am pleased to note The Oberoi Cecil was a highlight of your visit to India. Your kind appreciation of the services and facilities motivates us.

I look forward to welcoming you back to your home in Shimla.

Thanks and regards,

Srikant Peri
General Manager
The Oberoi Cecil
e-mail: srikant.peri@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 14, 2010

Cecil was an outstanding experience......and the staff is courteous.......the hotel is clean with good amenities......great spa facility and hot swimming pool......pleasant walk from the Mall Road.......quite environment...... kids room with good facilities and the caring staff in it is treat for the kids.....

  • Stayed November 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avneetsoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, October 20, 2010
Dear Guest,

Thank you for sparing time and posting a review on Trip Advisor.

I am pleased to note that we could make a difference to your family holiday and that your children had a memorable time.

I look forward to welcoming you back to your home in Shimla.

Thanks and regards,

Srikant Peri
General Manager
The Oberoi Cecil
e-mail: srikant.peri@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 13, 2010

I spent three weeks travelling around Northern India, staying in a mixture of Taj and Oberio hotels plus 'heritage' small hotels. Of the big chain hotels, all provided immaculate service as you would expect at this level but it was impersonal. Staff had been trained to smile, to ask if there was anything you needed. However, at the Cecil the feeling was entirely different. The smiles were there but seemed genuine and warm. Nothing was too much trouble, any request was met with instant attention. For example, my husband had planned on taking the narrow gauge train down for a few stops as the scenery from the train is famous and the experience said to be .... 'ineresting'. One of the charming receptionists, Nehar had been chatting about our plans for the day and I had told her about his proposed trip just as he set off in the hotel car which takes you down to their parking garage close to the station. When he arrived at the garage the attendant handed him the phone. On learning our plans Nehar had gone to the trouble to call the station to check ticket availability, which had never occurred to us, and found that none were available so wanted to save him the walk to the station and disappointment. That is what I call going that extra mile. Also noteworthy was the food. The chef, Arun Katocha made a habit of coming out of the kitchen to chat to guests, discuss their preferences and twice created dishes purely to our tastes. They were delicious and of very high quality.
The hotels location is about half an hours walk from the traffic free Mall, and all uphill, but at least that means it's all downhill on the way back! The roads to the Mall are severely restricted to traffic. We noticed a couple of hotels actually within the Mall area, but nothing of Oberoi standard. As we had a driver we did not experience a problem as he could take us along the main road which is not restricted to traffic and drop us off at the public lift which takes you up to the Mall.
Views from the hotel are spectacular. Our room was on the front overlooking the road and carpark but even so we had a view beyond that to mountains. Rooms on the back would have unrestricted mountain vistas. Our only concern about our room which was large and comfortable was that the hairdryer wire pulled free and on investigation it had been attached to a connector with sticky tape. Not very safe wiring anywhere, particularly in a bathroom but I have to admit it seems to be standard in India. And during our stay several families with small children were also resident.The building has a central atrium the height of the building with all rooms having their doors opening off internal balconies around that, It is marble floored and a stunning feature but parents did seem prone to allowing their small children to run off their energy in the morning around the balconies which then echoed and disturbed our sleep. Perhaps we were unlucky in our fellow residents and you can hardly expect a hotel to instruct parents to discipline their children.
My only real complaint is not specific to this hotel but the overall policy of Oberoi to charge for WiFi access. It costs them nothing, but they levy a hefty fee, far from nominal which is pure profiteering and I can't understand why when service to guests in all other areas appears to take priority.
I would love to return to India, particularly Shimla and the only hotel there I would consider would be the Cecil.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bunny022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, October 14, 2010
Dear Guest,

Thank you for sparing time and posting a review on Trip Advisor. Your feedback has further motivated my team in providing sincere, unobtrusive and warm service from the heart and your suggestions are most valuable.

I am pleased the Neha at Concierge and Chef Arun Katoch were victorious in their moment of truth. It is adelight to reccieve such appreciation.

I have made note of the loose hair dryer cord in your room. This has been a lapse on part of us. We have had the hair dryer properly fixed now. I assure you that this a deviation and not a norm in our hotels.

I have noted your feedback regarding disturbance due to children and provision of free wi-fi connectivity.

We do make an attempt to speak to parents of unruly children. However, it seems we were not very successfull at that. I have briefed my staff to be more attentive and proactive in future.

Wi-fi connectivity at our hotel is provided by an external agency who operates the software and has commissioned the hardware for it. They in turn have leased teh band with from another vendor. Due to this multiplicity we have been unable to provide complimentary w--fi access to our guests.

Your feedback is valuable for us in our endeavor to provide excellence. I once again thank you and look forward to welcoming you back to your home in Shimla.

Thanks and regards,

Srikant Peri
General Manager
The Oberoi Cecil
e-mail: srikant.peri@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Rock, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2010

We stayed at the Oberoi Cecil hotel in Shimla during our recent trip to India. The hotel is beautiful -- stately and elegant. The staff is very attentive and even arranged a day trip with driver for us to the temple at Taradevi. (They even sent someone to the train station to get tickets for us!) We stayed in a deluxe room on the top level (fifth floor), which I highly recommend. The room had a vaulted cieling with wood beams, wood floors and a large bathroom. The restaurant has great Italian food (as well as Indian), and the best risotto I've eaten outside of Italy!

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kziz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, October 14, 2010
Dear Guest,

I am please that you enjoyed the stay at our hotel and that the services and facilities were upto your expectations.

The Chef is delighted to hear of your appeciation of his Risotto!! He has recommended Risotto to at least 5 guests between yeaterday and toady!!!

I thank you for sparing time to provide a review of our hotel and look forward to welcoming you back to your home in Shimla.

Thanks and regards,

Srikant Peri
General Manager
The Oberoi Cecil
e-mail: srikant.peri@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi Cecil, Shimla

Property: The Oberoi Cecil, Shimla
Address: Advanced Study Road, Shimla 171004, India
Phone Number:
Location: India > Himachal Pradesh > Shimla District > Shimla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Shimla
#1 Romantic Hotel in Shimla
#1 Family Hotel in Shimla
#1 Luxury Hotel in Shimla
#1 Spa Hotel in Shimla
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi Cecil, Shimla 5*
Number of rooms: 79
Official Description (provided by the hotel):
The hotel is located in Shimla, the gateway to the majestic Himalayas. Downtown Hotel with Colonial styling, 1 km from Shimla Station & 22 km from Jubalhatti-Shimla Airport. The Hotel is situated at the quite end of the famous Mall and is an ideal base from which to discover the unique beauty of the spectacular Himalayan ranges, Cedar forests and ancient monasteries. ... more   less 
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Also Known As:
Oberoi Cecil - Shimla Hotel Shimla
Oberoi Shimla
Shimla Oberoi

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