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“Very good location, Great property.” 3 of 5 bubbles
Review of The Oberoi Cecil, Shimla

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The Oberoi Cecil, Shimla
Ranked #1 of 111 Hotels in Shimla
Certificate of Excellence
New Delhi, Delhi, India
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very good location, Great property.”
3 of 5 bubbles Reviewed July 17, 2013 via mobile

Great property, took us back to days of raj, I always wanted to stay in a vintage property at shimla.
Highlights of our stay
- Great location
- Well appointed rooms with right blend of colonial and modern styling.
- Kids Activity area
- spacious balconies

Lowlights of our stay
- we were offered rooms on first floor, inside of which is visible to people sitting In ground floor lounge.
- we were told that connected rooms are not available ( me and my brothers family were together), however room adjoining one of our rooms was vacant, this as discovered accidentally as the staff left the connecting door open and kids pushed it open, we were disappointed by this carelessness and lack of sensitivity towards our request.
- we were welcomed and asked to sit in the lounge while the welcome drink is served and check formalities are done, later staff escorted us to our rooms and told that welcome drinks would be served in the rooms, the welcome drinks were never served!!!!
- it took almost 1 hour for staff to get a cork screw to our room,

Summary: It's a great place definitely, however the service levels are much lower than the expectations. No special experience.


  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ajaysharma2411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, July 21, 2013
Dear Guest

It was a pleasure to have you and the family stay with us. Your gracious comments on the rooms, location of the hotel and the kids play area are much appreciated. I have noted your points on delay of service and I assure you we would work upon the same. As for the interconnecting rooms, One of them was of a Premier category that was blocked for a guaranteed arrival. The hotel has two blocks, the Cecil block where you were staying and the Tudor block. We are happy to offer rooms as per guest preference. On your next trip do write to me directly at arpit.pant@oberoihotels.com and I would be happy make arrangements for your preferred room category. We do hope to have you at The Oberoi Cecil again.

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,478 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (493)
Date | Rating
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English first
New Delhi, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed July 14, 2013

Hi

Went with the family for a quick weekend, the hotel is very nice, the staff is good.. till you reach the restaurant....

What is worst is being told that this is the way a dish normally tastes like... (Like we are having something for the first time).... it was so bad.. that had to walk to a local place called Tara near by.... (the food is much much better)

Someone can argue that the hotel & staff was good.. then Y did i give a "terrible" in my ratings.. 'cause for me food forms a good part of the experience... & specially with Kids & elders.. had to hunt for good food around....

Cheers

Room Tip: Don't go if you really want to enjoy with family... if you don't mind to hunt for food... th...
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  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Saching357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, July 16, 2013
Dear Guest,

Thank you for taking my call and sharing your feedback. I am disappointed that we fell short of your expectations during your stay with the dining experience at the hotel, especially food. The team strives hard to ensure all our guests have an enjoyable stay but on this occasion we have not been up to the mark. I would like to assure you that I along with the chef would surely work upon the points shared by you. I am also happy to note your appreciation for our team and other hotel services. As discussed with you I do hope to have you back on your next trip. You also have my coordinates. Do let me know for any assistance.

Warm Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

The oberoi cecil is indeed a place to be in Shimla. Walking distance from Mall road and excellent service by hotel staff. In terms of service id give 5 stars, but the rooms are a bit old and would not suit some travelers, hence getting 4 stars from me. Guess they want to leave the building that way to preserve the vintage feeling... In spite of the hotel being an old building, amenities are actually okay with heated indoor swimming pool and a great activity room for kids to enjoy.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hashim5745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, July 14, 2013
Dear Guest

Thank you for giving us a thumbs up. It is great to know that are services and facilities were enjoyed by you. I regret that the rooms were not upto your liking. If you could send me more details it would help me get a better understanding. You could write to me at arpit.pant@oberoihotels.com

The team and I look forward to having you with us again.

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

It is a heritage property and excellently maintained to provide all modern amenities. Luxury and service are a highpoint as you with expect with Oberoi hotels. Location is good being situated a few hundred meters from the Mall. Hotel has its own parking and vehicles go till the hotel and this works out as a added advantage. Food is good with a wide choice and buffet breakfast is very elaborate. Heated Pool & Jacuzzi is superb and fun to be in. A host of kids activities and excellent views are another plus. Hotel is certainly the best in Shimla.

Room Tip: All rooms are good with good valley views
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  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ARUNVERMA007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, July 14, 2013
Dear Guest,

Thank you for your review. It is wonderful to read that you enjoyed the hotel and its facilities during your stay and that our service and food were to your liking and that the children enjoyed all the activities arranged for them.. The hotel ample parking is indeed an advantage for our guests to use. We do hope to have more visits from you in the near future.

Regards
Arpit Pant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phnom Penh, Cambodia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

While the hotel seemed a bit outmoded in terms of look and feel of the decor and space, it certainly fitted with the general 'step back in time' experience that is Shimla. The Oberoi is a beautiful building and clearly a great deal of thought and care has gone into the interior details but it doesn't possess the majesty of other Oberoi properties. The guestrooms are arranged on five floors around an open central area with an elegant bar and lounge area on the ground floor. This creates a wonderful lofty sense of space but as I light sleeper I found the sounds, including the ambient music, disturbing. We were unfortunate not to have a room with a view which, in Shimla, is a real disappointment. However, the absolutely amazing, efficient and gracious service of this outstandingly professional staff, particularly the catering team, made up for everything.

Room Tip: Be sure to ask for a room with a view.
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  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marmaladeaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, July 14, 2013
Dear Guest,

The Oberoi Cecil is a 128 year old heritage structure. The hotel represents the times of the colonial era and efforts have been made to keep the original values going. It is a different experience when compared to our other resorts in Rajasthan. I have made a note of your room preference and hopefully on your next trip we would be able to provide you with the same. Thank you for your kind words for the team and the service at The Oberoi Cecil.

Warm Regards
Arpit Pant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Level Contributor
140 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

This was my nth visit to this hotel; the things that stand out are the ambiance of the place, with an old world charm. The room was good, though in earlier visits had got stuck with small rooms. The service is good, with the staff being very courteous. The gym is basic and needs some upgradation; the best part about the hotel is the indoor heated pool.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cajithk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, July 14, 2013
Dear Guest,

You continued patronage towards the Oberoi Cecil is much appreciated. I am happy to read that you enjoyed the room and the service. We are also in process of upgrading our gym equipments and you shall be seeing a change in the same soon. I look forward to meet you on your next trip.

Regards
Arpit Pant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi Cecil, Shimla

Property: The Oberoi Cecil, Shimla
Address: Advanced Study Road, Shimla 171004, India
Phone Number:
Location: India > Himachal Pradesh > Shimla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Shimla
#1 Business Hotel in Shimla
#1 Spa Hotel in Shimla
#1 Luxury Hotel in Shimla
#1 Romantic Hotel in Shimla
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi Cecil, Shimla 5*
Number of rooms: 79
Official Description (provided by the hotel):
The hotel is located in Shimla, the gateway to the majestic Himalayas. Downtown Hotel with Colonial styling, 1 km from Shimla Station & 22 km from Jubalhatti-Shimla Airport. The Hotel is situated at the quite end of the famous Mall and is an ideal base from which to discover the unique beauty of the spectacular Himalayan ranges, Cedar forests and ancient monasteries. ... more   less 
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Also Known As:
Oberoi Cecil - Shimla Hotel Shimla
Oberoi Shimla
Shimla Oberoi

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