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“Fantastic hotel”

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The Oberoi Cecil, Shimla
Ranked #1 of 111 Hotels in Shimla
Certificate of Excellence
Melbourne, Australia
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Fantastic hotel”
Reviewed March 14, 2013

We stayed here for two nights on a 5 week trip to India
Hotel is extremely comfortable and well maintained.
Staff are excellent and very well trained.
We have an Ayurvedic massage while we were there that was extremely relaxing and professional.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AvidAviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, March 16, 2013
Dear Guest

Thank you for choosing to stay with us during your trip to Shimla. It is a delight to learn that your stay was enjoyable. We look forward to more visits from you in the near future.

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (505)
Date | Rating
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English first
Suffolk
Level Contributor
112 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed March 14, 2013

We stayed at the Cecil as part of Great Rail Journeys trip. On arrival, we were greeted with a warm welcome by staff after a long journey. Rooms were a good standard with lovely views. Breakfasts are cooked to order and a very wide range of foods available from full English to Indian style dishes. Nicely cooked and presented. Evening meal is a well stocked buffet. Try the local Sula wine. Inexpensive and very drinkable! Service was very good, despite hotel being busy during our stay.
As others have commented, the young man in the pool area is excellent and very helpful. He keeps the area spotless and provides fresh towels and bottles of water to swimmers. Some of the ladies in our group enjoyed treatments in the spa. I used the steam room which was very clean and VERY hot! Changing rooms spotless and again, free bottled water available.
Our trips out usually ended up in the town of Shimla and we would walk the approx one mile downhill route back to hotel. As others have said, there are several places of interest and good shopping. Tea in the cafe near the English church is a good option for people watching. Look out for Ajay the fireman with the fire brigade motor bike near scandal point! Very smart and used in the narrow streets.
Warning:do watch out for monkeys and don't leave windows open! Two members of our perty had monkeys enter the room this way. One room was trashed and monkeys made a mess. Hotel staff great at dealing with the situation.
One of our party was unwell during stay. Staff most helpful and concerned. Went out of their way to assist.
We loved Shimla and the Cecil was all part of an excellent overall experience that started from the toy train and ended at the town station for return journey.

Room Tip: Higher floors give better views towards the valley
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MazSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, March 14, 2013
Dear Guest,

Thank you for such a wondeful feedback. it is great to read that you and the group enjoyed your time whilst in Shimla. It is of immense satisfaction to learn that your stay with us was memorable. I will happily share your kind appreciation with Shammi, our colleague who looks after the swimming pool and all our team.

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 12, 2013

We were part of a Riviera group but, unlike some who paid the same price, were allocated a cold, sub ground level room which had a view of a hedge bordering the car park. We were given a blanket on the second night and a heater on the third. If you are part of a large group it is galling to find that some of the group have been allocated suites, mountain views, 4th and 5th floor rooms in the main block. We drew the short straw and I made my view known to the manager. They ought to send staff to see how the Taj group treat their guests. We also waited for 10 minutes on the first night for wine glasses. One of our party had already finished her main course. The wine bottle was on the table but staff had to go out of the dining room to find glasses! Very odd hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Moc20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, March 14, 2013
Dear Guest,

Thank you for sharing your review. I do regret that the room allocated during your stay was not upto your liking and owing to cold weather conditions you were not very comfortable .Being a heritage colonial structure rooms are on all sides. Your constructive feedback is of immense help and I assure you that we would take measures to improve upon our service. Should you plan to visit this part of India again do write to me at arpit.pant@oberoihotels.com

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed March 11, 2013

On a Riviera tours holiday we had already met some great service at a variety of hotels but the Cecil outdid them all. It wasn't just the number of attendants, but their unstoppable desire to make everything during our stay perfect. Tashi (hope that's right!) took us to our suite and spent ten minutes befriending us and explaining every gadget/facility to ensure we made the most of our time at the hotel. This approach continued non-stop whether dining, seeking out the billiard room or visiting the pool (where the attendant welcomed us like old friends, took photos etc even though we did not have time to swim). The suite was well-appointed, comfortable and equipped with modern TV, minibar (cheaper than all other hotels visited) and separate luggage room. The windows withstood the best efforts of the local monkeys to break in! The public rooms were tastefully presented with an excellent pianist providing low-key music in the bar area. Service here as everywhere was attentive without being over-pressurising. Reception staff were welcoming and efficient, dealing with minor issues with a minimum of fuss. Access to the city is easy whether on foot (25 minutes to the mall) or by taxi (about 150 rupees). We were fortunate to enjoy wall-to-wall sunshine and made the most of it, shopping until we dropped, then returning to our haven for an excellent evening meal (to complement the full buffet breakfast which rendered lunch unnecessary). Trips out include the Viceroy's Lodge (fascinating), drives into the higher Himalayas (breathtaking) and of course the Mall (scarves, pashminas and shoes particular bargains; don't miss the Gaiety Theatre & the churches); just above the Cecil and easily missed is the Shimla Museum, rich in religious relics, paintings & drawings and much more. Returning to the Cecil, one high-profile guide calls it 'characterless'; in my opinion nothing could be further from the truth. It is a fitting building for a city of immense character.

Room Tip: Our 4th floor suite was perfect both for the view and comfort offered.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank tim_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, March 14, 2013
Dear Guest

It is a delight to read such an insightful review on your visit to Shimla and your stay at The Oberoi Cecil. It is very encouraging for us when the efforts of our team are recognised by the guests who experience our service. I am really happy to read that you enjoyed all aspects be it your room, the various hotel facilities, the food and service. Thank you for taking the time and posting your review.

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 9, 2013

We chose to stay at this hotel based on price and accessibility to public transportation and on the basis of that I would give it a five. , it is pretty beautiful. Going to and from the hotel was always an experience.We booked a room which was worth the extra as the view is wonderful

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vijay Singh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, March 11, 2013
Dear Guest,

The Oberoi Cecil is loacted at Chaura Maidan and is in close proximity to all the must see places and the city center. I am happy to hear that the loacation of the hotel was to your comfort. We do hope to have you again with us in the near future.

Thank you
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alnwick, United Kingdom
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed March 7, 2013

May I take this opportunity to thank Jyoti Thakur and the remainder of the staff at The Cecil . My wife and I were on a trip with Great Rail Journeys and arrived at the hotel on 2nd February 2013 . It was Hazels 50th birthday on the day we arrived 2nd February . Upgraded room 18 Red Roses and a Birthday cake greeted us in our room . We had a great stay . Staff fantastic , Hotel Fantastic . Food Fantastic . Shimla Fantastic . Thank you again Jyoti and the staff for a very memorable stay . Will be back one day soon I hope .

Les Slater
Alnwick Northumberland UK

Room Tip: Ask for Valley View higher situated room
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, March 9, 2013
Dear Guest

We are delghted to read your review. It is heartening to learn that we were able to have both of you enjoy your special day. Jyoti is indeed a star for all of us and I would be more than happy to share your appreciation with her.

Thank you

Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
147 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed March 3, 2013

From the moment we were picked up at the station we were treated like royalty. Loved the place. Customer care was exceptional and go the extra mile to look after you.

We booked a valley room which was worth the extra as the view is wonderful. The only problem was the adverse weather, it was bitterly cold therefore making the room chilly due to the location and the windows being of the original structure. The staff made sure we were warm and supplied us with extra heating and duvet.

Breakfast was superior to others and choice vast, with the usual European and Indian selection. It is a shame that some of other residents choose to turn up in their pyjamas to breakfast. Strange, but the staff did not seem to bat an eyelid, must be used to it. Could not see this happening in other 5 star hotels in Europe.

Dinner was very good whether buffet or a la carte. Good touch that we were kept away from the tour groups so individuals were in a quieter part of the restaurant.

Highly recommend.

Room Tip: Valley room for the views
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cambridgetravller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oberoicecilshimla, Manager at The Oberoi Cecil, Shimla, responded to this review, March 5, 2013
Dear Guest

Thank you for sharing your stay experience. We really appreciate your kind words and it is an immense source of inspiration for all of us at the hotel. The weather in Shimla has improved with a lot of sunshine. We look forward to your nest visit.

Regards
Arpit Pant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi Cecil, Shimla

Property: The Oberoi Cecil, Shimla
Address: Advanced Study Road, Shimla 171004, India
Phone Number:
Location: India > Himachal Pradesh > Shimla District > Shimla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Shimla
#1 Luxury Hotel in Shimla
#1 Romantic Hotel in Shimla
#1 Business Hotel in Shimla
#1 Spa Hotel in Shimla
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi Cecil, Shimla 5*
Number of rooms: 79
Official Description (provided by the hotel):
The hotel is located in Shimla, the gateway to the majestic Himalayas. Downtown Hotel with Colonial styling, 1 km from Shimla Station & 22 km from Jubalhatti-Shimla Airport. The Hotel is situated at the quite end of the famous Mall and is an ideal base from which to discover the unique beauty of the spectacular Himalayan ranges, Cedar forests and ancient monasteries. ... more   less 
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Also Known As:
Oberoi Cecil - Shimla Hotel Shimla
Oberoi Shimla
Shimla Oberoi

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