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Traveler rating
2,567
305
59
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34
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All reviews executive lounge banquet team special thanks close to the airport taking care great hospitality duty manager front office courteous staff business trip excellent stay comfortable stay plucked aerocity chef sumit honk
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139 - 144 of 3,003 reviews
Reviewed 4 weeks ago via mobile

Thanks Raju Kumar! Very quick and professional service! Very pleased with the quality of the service. Will use again next time I’m here. Overall very nice hotel with good facilities and restaurants nearby.

Date of stay: January 2020
Trip type: Traveled on business
1  Thank gregj597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded 4 weeks ago

Dear Gregj597,

Thank you for sharing your valuable feedback on this forum.
I am pleased to learn that the warm and personalized service from our laundry team member- Raju added to your overall stay experience. Your compliments have been shared which will certainly motivate my entire team in our endeavor to extend the best experiences to all our patrons.
We value your recommendation and most eagerly look forward to welcoming you back soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The hotel has good amenities in the room; though has poor hospitality. Felt more of a self service hotel. Concerns were instead of blocking the card at the time of check in, it was charged at 1.5X the amount of booked duration. Requests made to the kitchen were not handled promptly and needed reminders. Not a hotel I would advise or choose hereafter.

Room tip: Good Amenities, Bad Hospitality
Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank prabaljay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded 4 weeks ago

Dear Prabal,

Thank you for sharing your valuable feedback on this forum.
My sincere apologies for the unsatisfactory experience during your recent stay with us we deeply regret that we were unable to meet your expectations on this stay. Please rest assured that the concerns shared by you have been seriously highlighted to the relevant departments for corrective action and training to prevent similar occurrences.
As we continue to improve our hotel and services, comments such as yours provide us with valuable feedback in identifying areas that concern our guests. I personally assure you that we will make every effort to ensure your future stays are comfortable and enjoyable hoping that you would consider this incident in isolation and give us another chance to serve you better in the near future.

We look forward to welcome you back with a better stay experience and renewed services.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Lovely service and food/drinks at the executive lounge. The staff were very attentive and went above and beyond.
Manisha was very helpful and always seemed to be working hard to ensure guests were happy and the lounge was running smoothly.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank Shrivmoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded 4 weeks ago

Dear Shrivmoss,

Thank you for sharing your wonderful review on this esteemed forum.
I am delighted to receive such wonderful feedback about the warm and friendly service delivered by our team at the Executive Lounge. Our teams are dedicated to serve and delight our guests and would go to great lengths ensuring the same, hence I am honored to receive an acknowledgement of the same.
Your appreciative comments are most gratifying and will always be our greatest reward.

Thank you again for making us your hospitality partner and we look forward to welcome you back soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We came here first time in Pullman for stay honestly telling we enjoyed special for lounge breakfast which is outstanding and Ravi is very polite and attentive the hospitality was out oh 10 star which is unforgettable thanks lounge and Pullman again thanks ravi for great service and Manisha .

Date of stay: January 2020
Trip type: Traveled on business
1  Thank Travelergagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded 4 weeks ago

Dear Travelergagan,

Thank you for sharing your wonderful review on this esteemed forum.
I am delighted to receive such wonderful feedback about the warm and friendly service delivered by our team and for taking note of our endeavors towards offering personalized attention at the Executive Lounge. I am honored to share your comments with my team members as reviews such as yours further motivate us to benchmark as a brand with the highest hospitality standards.
Please accept our heartfelt gratitude for your recommendation and thank you again for making us your hospitality partner.
We look forward to welcome you back soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Food quality provided was excellent and Hospitality rendered by Mr Ravi ,Mr Aditya and Miss Manisha ,was cordial very well behaved with positive approach. They are certainly an asset to the organization.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank ColNagendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded 4 weeks ago

Dear Col Nagendra,

Thank you for recommending our hotel on this esteemed forum.
We are thankful for your comments about the services provided by our dedicated team at the Executive Lounge. Our Executive lounge is designed keeping in mind the requirement of today's traveler, a perfect blend of luxury and comfort, with our distinctive amenities and the beautiful view of the runway.
Your encouraging words have been shared with he team which is the greatest source of motivation for us all as we are continuously striving to improve our facilities and service standards.

It is indeed, our pleasure to have you stay with us and we look forward to welcome you back soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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