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All reviews executive lounge banquet team special thanks close to the airport taking care great hospitality duty manager front office courteous staff business trip excellent stay comfortable stay plucked aerocity chef sumit honk
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Reviewed January 20, 2020

Food quality provided was excellent and Hospitality rendered by Mr Ravi ,Mr Aditya and Miss Manisha ,was cordial very well behaved with positive approach. They are certainly an asset to the organization.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank ColNagendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded January 20, 2020

Dear Col Nagendra,

Thank you for recommending our hotel on this esteemed forum.
We are thankful for your comments about the services provided by our dedicated team at the Executive Lounge. Our Executive lounge is designed keeping in mind the requirement of today's traveler, a perfect blend of luxury and comfort, with our distinctive amenities and the beautiful view of the runway.
Your encouraging words have been shared with he team which is the greatest source of motivation for us all as we are continuously striving to improve our facilities and service standards.

It is indeed, our pleasure to have you stay with us and we look forward to welcome you back soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Third stay in one year and third total satisfaction. Its almost home. Very attentive staff, incomparable food (rich and tasty). Definitely "Sofitel" level. Nothingnegayive to report, if not price of food and drinks in general, higher compared to other hotels.

Date of stay: January 2020
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Joe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded January 20, 2020

Dear Joe,

Thank you for recommending our hotel on this esteemed forum.
It is always a pleasure to read such positive feedback from our valued guests and we thank you for considering us a home away from home. My team and I are very pleased to read your comments in praise of the property and the service provided by our dedicated team members. Your appreciation is most gratifying and will always be our greatest reward.

We look forward to welcome you back soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

The proximity to the airport makes this hotel an absolutely perfect choice.To be honest it was better than we expected, nice reception, big bar and restaurant area and very comfortable bedrooms.

We arrived earlier than the actual check in time, however Umang and Aditya(might be getting the name wrong) made sure we got the rooms almost immediately and on the same floor too! They even gave us a lovely welcome drink - it was a really genuine touch. Nice friendly efficient staff.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Dhanya V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded January 20, 2020

Dear Dhanya,

Thank you for your wonderful feedback on this esteemed forum.
I am delighted to know that Pullman New Delhi Aerocity was the perfect choice for you and that you experienced an enjoyable and comfortable stay. I am very honored to know that our team members at the reception were able to provide great assistance and made your visit a memorable one.
At Pullman New Delhi Aerocity, we are committed to consistently providing warm and efficient service to our guests and your appreciation and acknowledgement is always our greatest reward.

My team and I eagerly wait to welcome you back soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

Checked in the hotel. While luggage handling by the hotel staff was resulted damage for the handle which resulted handle broken. It was noticed that the entrance valet was not trained to handle heavy bags especially costly bags such as Delsey.
However, the damaged bag was handled by the Asst.Manager, Concierge Mr. JaiRam in a meticulous way within the time frame to get it repaired according to my satisfaction. He has handled it in a special way as discussed with me for fusion welding although similar parts was not availble in the local market. It is really appreciated and would recommend his dedication as an asset to improve the credibility of Pullman's standard in a pleasing statement from me.
Thanks & Regards
Joe joseph

Date of stay: January 2020
Trip type: Traveled on business
1  Thank Joe3111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded January 20, 2020

Dear Joe,

Thank you for your wonderful feedback on this esteemed forum.
I truly appreciate you taking note of the extra mile taken by Jairam in repairing your suitcase inspite of the difficulty in procuring the spare parts. Our teams are extremely dedicated to guests’ satisfaction and well being and appreciative comments such as yours are an immense source of motivation and will always be our greatest reward.

However, I have highlighted the concern to the team for better baggage handling to avoid similar occurrences in future.Please accept our heartfelt gratitude for your recommendation and thank you again for making us your hospitality partner.

We look forward to welcome you back again very soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

We’ve been doing our events since feb 2019 and i am very happy to say that till today their hospitality is at the best level and hoping to do our upcoming events in Pullman (New Delhi). Special thanks to banquet manager:-
Mr. Tarun
Mr. Shambu & Mr.Sumit
floor executive
Mr. Nandan & Mr.Parkash & Mr.Amit kumar
and thanks to fully dedicated person Mr. Shamim Ahmed (banquetier) for dedicating services ......

Date of stay: January 2020
Trip type: Traveled on business
1  Thank Yüvrãj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman New Del... A, General Manager at Pullman New Delhi Aerocity, responded to this reviewResponded January 20, 2020

Dear Yuvraj,

Thank you for your wonderful feedback on this esteemed forum.
I am delighted to receive such appreciative comments about the dedicated service from the Banquet team at our hotel. At Pullman New Delhi Aerocity, we are committed to consistently providing warm and efficient service to our guests and your appreciation and acknowledgement is always our greatest reward.
We look forward to host you back soon.

Best regards,
Biswajit Chakraborty
General Manager Delegate
Pullman & Novotel New Delhi Aerocity

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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