Our pleasant surprise at first check-in turned to horror when my husband saw one of the
cleaning persons run a hand towel inside the WC during one of our consequent stays during our five week long trip. Poor quality linen was never quite white and did not smell clean. The room decor was average though basic amenities were provided. The Victorian Room needs to get rid of the two garish sofa chairs.
Poor handicap access, especially at the front entrance which is dangerously narrow and open to two way traffic. The small elevator is a drawback, though the staff of young people is very helpful to assist. The dining area is in the basement and smells just like one, a basement. Food quality is okay, a couple of dishes were good.
It is the staff which redeems this hotel above average. Housekeeping in-charge, Vandana, is very attentive and professional. The others are nice and helpful, not quite as professional but trying hard.
- Official Description (provided by the hotel):
- Rockland Hotels, a part of Rockland Group is a renowned chain of luxury business hotels in New Delhi, India. The chain is fast growing in hospitality space, setting up multiple hotels in Delhi NCR (National Capital Region) and parts of North India. Three strategically located Hotels at Chittranjan Park and Panchsheel Enclave embraces its dedicated team of employees laying great emphasis on comfort and felicity of the guests. For over 2 decades Rockland Hotels has been synonymous with luxury and exclusivity. Due to its unique business model that delivers exceptional services at great value Rockland Hotels are the preferred choice of business and leisure travelers, thereby enjoying a loyal patronage. Situated in the heart of Delhi, Rockland Hotels are in close proximity to the local attractions, shopping and easy access to metro. Rockland is just 17 Km away from Airport, 15 Km from Railway Station and at a distance of 12 Km from Connaught Place, the center of Delhi. ... more less
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