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“Dirtiest and unsafe”

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Hotel Swagat Palace
Ranked #753 of 1,127 New Delhi B&B and Inns
Reviewed October 14, 2011

Recently I visited the hotel with 3 families. Actually I booked hotel Aarthi in advance via Yatra.com . But one day prior to journey when I called them on phone for confirmation, they told me that some renovation work is going on and allotted me 3 rooms in Hotel Swagath, Karolbagh which is also a part of their business. The hotel was found in worst condition. Also suffocating, no window glass, found worms, mosquitos. Also the hotel is located in a small galli(Street) where theives are roaming and even they tried to snatch gold chain from one of my family member, She narrowly escaped by having injuries. Be Careful.

  • Stayed: October 2011, traveled with family
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5  Thank Narendra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 - 16 of 23 reviews

Reviewed March 21, 2011

The hotel is in a somewhat disappointing location. Transfer from the airport took a couple of hours due to a lack of exactly information where the hotel is located. My room was dusty and run down. The staff was obviously not interested in cleaning the room. After that i was looking for another hotel.

  • Stayed: June 2010, traveled solo
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Thank GMI54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2011

Service of the hotel was quite good
Rooms were terrible, there was water leakage in each and every room
Location is the only best part about this hotel.
Rooms and bathrooms are not clean at all.
there is no inhouse kitchen of the hotel and the king of food they were serving was terrible

  • Stayed: February 2011, traveled on business
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1  Thank freakout4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2011

Terrible Hotel. I booked thru cleartrip and reached there in the night. They told me that there is no room available. They put me in a room on the 4th floor. There was no eleveter and by the time I reached the room, I was breathless. Room was untidy and awful. The linens in the bed was used ones and they didn't bother to change them. I opened the toilet door and, alas, it was like a swimming pool, water flowing from the taps into the floor and then into the room. During my 12 hour stay, I did not use it even once, it was that unusable. Room was filled with mosquitos.
I requested them to give me wake up call to 6:00 am coz I needed to catch the morning flight, but none was bothered to do so. They promised me that they will arrange a taxi to the airport, but in the morning they were not even bothered to call a cab.
Over all it is a terrible hotel. I should have read the comments before making a booking there. Please don't waste your money.

  • Stayed: February 2011, traveled on business
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Review collected in partnership with Cleartrip
1  Thank acmathew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2010

I had been to this hotel very recently the rooms are in very bad shape. The water is leaking from the walls & it seems to be like a mini swimming pool inside the room. The geyser was not working & hence hot water to be arranged from different room after repeated requests. All the bathrooms & toilets very stinky & strong bad smell. I would never recommend to any of the traveler.

  • Stayed: September 2010, traveled with family
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1  Thank itshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2010

chalk and rust was in the bathroom; basin didn't have a sink, so all water was on the floor; toilet tank had a broken cover; rain came into the room because of the broken windows; wall were wet; bed was dirty; price was okay

  • Stayed: August 2010, traveled as a couple
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Review collected in partnership with Cleartrip
2  Thank vio_abby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2010

I booked this hotel through one of Leading Web portal from many Indian Web booking portals but when reached there on address of the hotel, found hotel building itself was dilapidated .At the reception staff was not friendly neither room were what they showing in photos and not furnished but with full of bad odour, damaged walls, cleanliness you can not expect in this hotel,

No interior was in most of rooms and they showing different kind of photos in different web portals but in real only their AC room photo is real and looks good and rest are fake.

When contacted them on phone directly before approach Web portal for booking they offered me some different rates but when I entered hotel they offered me some more costlier rates than what i got offer on phone for their crap and worthless room.

This hotel is showing two listing with two different names in most of different web portals claiming good amenities but in real only one hotel is exists!!! in this locality or whole karol bagh ! So, it seems they trying to fool new travellers who new to Karol bagh area or never been heard about this hotel before.

So, I skipped this hotel and stayed in another good hotel on Saraswati marg, Karol bagh where many good hotels located but with some costlier rooms but with good service and all real no fakes!

As per my opinion not recommended for family stay or in-group or any other!
Calling this crap place as hotel will not be justified with the word Hotel but can be called dirty Lodge.

Zero value for your money for this hotel.

  • Stayed: May 2010, traveled solo
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1  Thank casanovahotguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Swagat Palace

Address: D B Gupta Road | Karol Bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Restaurant
Hotel Style:
Ranked #753 of 1,127 B&Bs / Inns in New Delhi
Price Range: $10 - $16 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Hotel Swagat Palace 1*
Number of rooms: 33
Official Description (provided by the hotel):
Swagat palace is a budget place to stay. It is a complete value for money. The property is centrally located in the heart of city and there is no problem of accessibility. The rooms are well furnished and provide a comfortable stay. ... more   less 
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