The Counter staff does not know , how much to charge the guests... what is complimentary?etc , & even after charging us Rs 4500/- we were compelled to beg for breakfast,beg & select dinner of our choice.... , & even at the time of check out.... , (after having clearly explaining at the time of check in , what all we were offered ... at the time of inter net booking) , the staff begins to Bill our breakfast... & charge more ... There was no effort to make guest comfortable..... Atleast Courtesy to handle issues in a good way should have been taught to the Counter Staff, who made our stay absolutely embarrassing & have left a bad taste ....... We could well have gone for Food out side , & have food of our own choice... at our own cost... rather than begging with the Counter Staff..... !Even effort to sort & seek Hotel's superior's involvement was not thought necessary by the Counter Staff even on request....!!!! So .. Guess who is running the whole Hotel?
The rates charged, does not match to its quality of customer service, guest treatment !& with the Quality of Food!
- Official Description (provided by the hotel):
- Swati Deluxe is 3 star Hotel located in City Centre of Delhi. What makes Hotel Swati Deluxe apart is the way we thrive the needs and expectations of our esteemed guests. Serving travelers is not a profession but it is a passion for us. ... more less
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- Also Known As:
- Swati Deluxe Hotel
- Swati Deluxe New Delhi