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“Poor service and poor management.”
1 of 5 bubbles Review of Shervani New Delhi

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Shervani New Delhi
Ranked #138 of 707 Hotels in New Delhi
Level Contributor
5 reviews
“Poor service and poor management.”
Reviewed March 14, 2013

I am on official tour to delhi and got bad taste with this hotel. My reservation was cancelled by them suo motu, no one bothered to inform and I was made to struggle till 1.30 am. Horrible night I was made to travel from Shrevani sundar nagar to Shrevani nehru place at 12 am night after having a busy and hectic day. I was offered room after I called police.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roheet23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
    30
    57
    25
    8
    12
See reviews for
14
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64
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chennai
1 review
Reviewed March 7, 2013

It was in the main hub where we could get anywhere to reach any destination. It is located in the heart of the city. The rooms were decent and the neighborhood was good. If you require a service from the hotel, they are there for you. It is silent and convenient as per the expectation. Generally they are some places where services are lacking behind, but in this place I purely suggest to take a step forward and reach your services on time.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clifton H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 25, 2013

Rooms are tired. Some rooms do not actually have a view onto anything. When I checked into my "delux" room (1,000 Rs extra), I found an insect and a long piece of hair on the bathroom floor. Delightful! The receptionists don't know very much (couldn't answer the question: "Where is the nearest gym?" for example). Breakfasts are very strange: food looks like it has been sitting there for several days. Can hear staff shouting in the backyard. Beds are rather soft. No English news channels on the tv. Doors to the bedrooms are so thin one can hear EVERYTHING on the corridor, almost as if the people were in one's room! I won't be staying here again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank budapestguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these New Delhi hotels

Zaporizhzhya, Ukraine
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 14, 2013

Room 207 has no windows at all, small, dark, mousetrap with loud AC. Hotel extremely overpriced. Never again. Beware of this hotel.
200 characters is too much to write down about so unpleasant stay.
200 characters is too much to write down about so unpleasant stay.
200 characters is too much to write down about so unpleasant stay.
200 characters is too much to write down about so unpleasant stay.
200 characters is too much to write down about so unpleasant stay.
200 characters is too much to write down about so unpleasant stay.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dmitry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shervani H, General Manager at Shervani New Delhi, responded to this review, March 14, 2013
Dear Mr. Dmitry,

Thank you for staying at Shervani New Delhi and for sharing your feedback. We are sorry that you did not like the room allotted to you. I am extremely sorry for the inconvenience you went through.

Shervani New Delhi is situated in Lutyens Delhi where further construction is not permitted and therefore remodeling of the rooms cannot be done until and unless construction is opened once again in this zone. Therefore some of our rooms do not have windows facing outside.

We remain committed to providing our guests with a satisfactory service.

If given a chance to welcoming you back at Shervani, we would definitely like to upgrade you to our premium room during your next visit if possible.

Regards

General Manager (Shervani Hospitalities Ltd.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 6, 2013

This was a lovely street, good neighborhood and close to getting to anywhere. Decent little restaurant in a garden in the back. They are challenged however, if you ask for a beer. Takes a little while. Do ask for a room with OUTSIDE windows. Some have "light" windows only, overlooking the internal stairway. Courteous staff, very good bargain.

Room Tip: Ask for one with outdoor windows where all the levlor blinds actually work. One of our windows had a...
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peggy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 27, 2012

I stayed in this hotel with my wife for about a week. It has all the elements of a great hotel: an awesome location, clean rooms, great staff and quality food. The area is very safe and you can't ask for more in Delhi. It is near to the market with access to banks, restaurants etc.

The staff is very helpful and treat everyone with a lot of respect. The best thing is that this attitude seems to be ingrained in all the staff members which speaks to the culture. I have also been to the Nehru Place branch of this hotel (that has a rooftop swimming pool). It is an awesome location for hosting a party for your corporate guests/employees.

I highly recommend this hotel to everyone...stay there and thank me for making the recommendation ;-)

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ashishm376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 14, 2012

We went to Delhi to visit the Label Expo 2012. Shervani hotel was a great selection. It was very close to Pragathi Maidan. The rooms are very clean and the staff is very friendly and helpful. The food was excellent, Specially their orange juice is just great. We will recommend this hotel to anyone going to Delhi. All the shopping areas are very close to the hotel. Most importantly it was very safe. Thank you so much for a lovely stay.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank charthri s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shervani New Delhi

Property: Shervani New Delhi
Address: 11 Near To Pragati Maidan, New Delhi 110003, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
#81 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Shervani New Delhi 3.5*
Number of rooms: 19
Official Description (provided by the hotel):
Hotel Shervani is a centrally located modern hotel in close proximity (3km) to business centers like Connaught Place & Nehru place. It is within walking distance from the famous exhibition ground "Pragati Maidan" where all national and international exhibitions are held. It is located in the most exclusive commercial and residential area of New Delhi. It is just 30 minutes drive from the International & 25 minutes from domestic airport. New Delhi & Nizamuddin Railway Station are just 20 minutes drive. ... more   less 
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Also Known As:
Shervani New Delhi Hotel New Delhi
Hotel Shervani Delhi

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