I booked 4 months in advance and asked for best available rooms. This was all confirmed after some difficulty with them losing the forms and asking for them a second time, then their fax being broken. All done in the end with credit card details received etc. I won't bore you all with the details but basically, a few days before I left for India, I got an email saying there was no room at the inn. This is disconcerting to say the least. I think the admin person just made an error on that day, and when I complained, she confirmed that we did in fact have our booking. We were however allocated the two rooms downstairs opposite the kitchen which is very noisy. i.e. the worst rooms in the place. I found this a bit disappointing.
We used their hotel pick up service which was excellent even though more expensive than a taxi. It was great that the driver knew exactly where to go, and he was a nice guy. He stopped for us to change money at a place with a very good rate, and he dropped us straight to a restaurant in the village and took our bags ahead to the hotel, then came back and got us which was great.
The place is located in the quiet streets of Hauz Kaus enclave - a very middle class area with nice houses around. The Hauz Kaus village nearby ( not walking distance really) is a groovy area with lots of good shops and restaurants as well as a lovely park round a tank and old ruins. We ate sensational kulfi from a cart (where the kulfi wallah wore gloves) on the night we arrived.
The rooms are pretty spacious and have lovely decor. There is a reverse cycle aircon so we had the heater on in freezing Delhi. The wifi is slow but okay. The sheets seemed clean although the towels looked as though they may have been washing the floor in a past life. We had no hot water in one of the rooms so we all had to shower in the one room. I think that was erratic, because later we had hot water in both rooms.
The breakfast was delicious. We enjoyed the chai, fresh fruit and the crepes very much.
We had organised for a taxi to collect us to take us to our rickshaw tour of old delhi ( see my other review on this great tour), and the very helpful night desk guy said he had ordered us a large taxi to fit the 5 of us. In the morning when we went to breakfast, the morning shift person told us our taxi was waiting outside. We were running a bit late because it is a long drive ( 45 minutes) in to city centre, so we were hurrying, when the woman told us as we were going out the door that she had just sent the taxi away because it was too small for the 5 of us. Just a bit of forward thinking on her part would have been nice. It must have been obvious to her straight away that that first cab was too small but it took her the whole time we were eating breakfast to register. I told her we needed the cab quickly or we would miss our tour, and she said in an off hand manner, well it's too late now, you''ll never make it in time. Completely unapologetic and a bit rude really. Luckily it was a public holiday and there was very little traffic so we made it, so no harm done. It occurred to me that maybe we were being punished for not using the hotel car. We would have been happy to do that if it was a reasonable price, but they charge 3 x the rate of a taxi so it seemed like an unnecessary extravagance.
To sum up, this is a lovely small hotel with good amenities, and located in a quiet part of Delhi, but they need to lift their game on service and administration.
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- Also Known As:
- Amarya Haveli Hotel New Delhi