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“Beware: Must keep Copy of Reservation Confirmation to Avoid Extra Charges”
Review of Hotel Swati

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Hotel Swati
Ranked #152 of 713 Hotels in New Delhi
Certificate of Excellence
USA
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Beware: Must keep Copy of Reservation Confirmation to Avoid Extra Charges”
Reviewed July 23, 2009

We stayed at Hotel Swati in July for two nights. It is centrally located and moderately priced. Included vegetarian breakfast is good too. Wi-Fi internet access is included in the room rate and worked on our floor without problem.

I must warn about the underhanded practice by management: We had booked a "SUITE" with a king bed for two adults and two children with one additional bed included in the price. When we checked out, we were charged for the extra bed. The manager on duty will not remove the charge until I went on the web (thankfully they had web access in the lobby) and showed him the confirmation email mentioning no additional charge for the roll away bed. I believe they also cheated us by giving a standard room for a price of suite since the room was very small and the roll away bed had to be "rolled away" in morning because there would be no room to move about with the extra bed in there. I recommend inspecting all available room types upon check-in to avoid the scam.....

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DivyangUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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133 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Kolkata, India
Level Contributor
529 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 28, 2009

We reached the hotel late at night after 10 hour drive from Fatehpur(Rajasthan). But, were stumped by the hospitality of the staff even at that odd hour. Check In was quick late night menu exhaustive and service commendable.

The hotel is neat and clean with internet access facility and a well informed travel desk.

  • Liked — Hospitality
  • Disliked — Interiors
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank woofer00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 5, 2009

It is good city hotel tucked in the shopping area of karol bagh. I Stayed in the executive room , was decent ,spacious and clean, although air conditioner was the only ventilator for the room. It is a very professionally managed hotel , staff very friendly and helpful. Restaurant is 100% vegetarian but good, buffet breakfast is good and safe. The hotel is close to all basic necessities and the metro rail station, which is a great boon getting around delhi. Final result , good for tourist, business , in city hotel .

  • Liked — Clean, Spacious and safe
  • Disliked — ventilation
  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank vnichani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 1, 2009

booked the hotel online after reading tripadvisor reviews
Its cheap and you get what you pay for ,i stayed for two says
in january Had a very comfortable stay at this hotel.
Good room/laundry service Execllent restuarant
Excellent service through-out the stay

  • Liked — food
  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank prakash1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 18, 2008

We ended our 3 week trip in Delhi having started our trip there. We had seen most of the highlight sights on our first visit so we wanted to shop and fit in the ones we had missed. This was probably the most money we had spent on a room and choose Karol Bagh over the Connaught area as prices there were a little higher and reviews not that great. This wasn’t from the Lonely Planet like most of our other choices but was a good option. We’d stayed in Paharaganj for the first visit and this is a good place as a base for sites but Karol Bagh is a little nicer if you want a bit more of a calm location. The hotel is on a street just off the main street in Karol Bagh and perfect for the Metro. It’s about 5 mins walk to the station and it’s really easy to use. Only 3 stops to Connaught Place for the shops and western restaurants and a few more to New Delhi train station. Would recommend staying in Paharaganj though if travelling from New Delhi train station next day (if early morning).

We got a friendly rickshaw driver to take us to some of the shopping highlights from the Lonely Planet and of course we got persuaded into visiting some carpet shops on the way. Although this maybe many people’s choice of holiday gift it was definitely not ours and if you’re like us to be avoided. All the Government Emporiums and Government run places have very traditional and expensive saris, ornaments and never ending carpets. Delhi (apart from Paharaganj) has markets, bazaars and western shops too so perhaps go there first without the emporiums. The main street in Karol Bagh has lots of market stalls and some western clothes shops worth a visit. There’s not loads of restaurants but a few that you can go in after a hectic day in the city. Rooms as small but clean and have everything you need. The staff are helpful and no problems with anything there.

  • Liked — Good location for metro
  • Disliked — Not many restaurants nearby
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Fairies21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 23, 2008

booked the hotel online via expedia after reading tripadvisor reviews, process was quite simple and painless. was able to confirm via email which was nice since i was in nepal right before, and their website was quite comprehensive. taxi driver tried to drop me off at swati deluxe, and wouldn't go anywhere when i told him i was at the wrong hotel, until the kind doorman at the deluxe was able to inform him otherwise. when i finally arrived, they quickly greeted me with a smile and shuttled me to my room. the room itself was quite small, but with decent decor. requested a king bed, but instead got two tiny twins. aircon was right over both of the beds like 2 feet next to one, which made it impossible to actually use while in either bed. room was right next to elevator and apparently the kitchen, as all i heard all night was the ruckus of the elevator and the kitchen staff washing dishes and chatting all night which was extremely irritating. staff was fairly friendly. bathroom was small, water pressure was okay and water was warm, not hot. overall, a fairly standard, nothing spectacular. i did not get my room made up between my first and second night. an okay place to stay, if your taxi driver can find it.

  • Stayed November 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank dethman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 23, 2008

Having just come back from there 2 days ago i felt i had to offer some comments.

Its cheap and you get what you pay for, the rate we paid got us a room with beds and clean sheets. Beds were uncomfortable because the matress was on a wooden base. Not clearly advertised as such.

The shower for the room rate we were paying was not a shower rather fill a bucket up and sponge bath yourself, but the water is hot so i guess that compensates.

Its in an amazing location and when my travel companion was sick the hotel was quick to point us to a good hospital so points to them for that.

However;

We hired a driver from the hotel to take us to the taj mahal, he picked up a guide who was pushy, and then proceeded to do a very subtle tourist trap routine, i.e take us to shops where then guide and the driver get there cut. Very slick operation and very subtle. The comment when i complained on getting back to delhi was "The hotel does not use a guide" hmm sorry but the fact that we booked the tour through the hotel means that they do.

Also be aware that the price for the tour is higher than if you booked through a non hotel tourist place. You will not be able to put the tour on your hotel bill you must pay cash. Obviously everyone gets there commission.

My other strong criticism is we booked to go to the national museum paying for a driver etc but the driver had to stop twice to ask where the museum was and then when we asked to go to a Pizza Hut for lunch, he had to stop and ask where that was as well, driving past one before finally stopping at one. If I am paying for a driver i think its fair to give people drivers who have some knowledge of their own city. That was quite dissapointing.

The custom of everyone expecting tips at the hotel was also dissapointing. Whilst i understand its part of the culture be aware that some of the hotel staff will not leave your room until you give them a tip, ie its mandatory. I was always under the impression that tipping is for good pleasant service

In summary, a cheap clean hotel that with a few simple changes could be so much better I think. Its great if you are only there for one or two nights but when staying for a week as I and my companion were it will start to grate on you.

I love what i found in India and will be back one day but not to the hotel swati.

  • Liked — Brilliant location in the markets
  • Disliked — extremely uncomfortable beds and the expectation that you gave a tip for everything
  • Stayed November 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank joggleau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Swati

Property: Hotel Swati
Address: 15 a / 56, W.E.A. Karol Bagh Opp. Lane to Roopak Stores | Ajmal Khan Road, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #152 of 713 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Swati 2.5*
Number of rooms: 28
Official Description (provided by the hotel):
Swati group of hotel is promising and luxury hotel chain situated in the heart of business center at Karol Bagh. Swati Hotel is a venture of Sugal & Damani Group, known for his hospitality all over India. It is professionally managed to suit international standards and is most suitable for business as well as tourists.Swati Group Of Hotel has two hotel in Delhi one at Ajal Khan Road Karol Bagh and another at Pusa Road Karol bagh New Delhi Having 3 Star Hospitality service at very Low Cost. ... more   less 
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Also Known As:
Swati Hotel Delhi
Hotel Swati Delhi

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