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“Do Not Use the Online Portal for Booking. Its a fraud!”

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Hotel Shanti Palace (Mahipalpur)
Ranked #536 of 715 Hotels in New Delhi
Bengaluru, India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Do Not Use the Online Portal for Booking. Its a fraud!”
Reviewed January 27, 2014

Shanti Palace has tied up with an online portal called Hotels CRS for booking their rooms. That is the link that is available on the Shanti Palace website. You usually have to pay for the rooms upfront and God forbid, if you cancel, then your entire money is lost.

If you call the Shanti Palace Hotel, they claim they have no way of getting the money from Hotels CRS and Hotel CRS claims they will pay but never does.

I booked a room at the Shanti Palace Hotel for November 19 and cancelled the room on November 8 via emails. Today is January 28 and despite persistent follow-ups with both the hotel and Hotels CRS, I still have not received my money.

Beware of booking via the link on the Shanti Palace website!!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elizebeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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286 reviews from our community

Traveler rating
    37
    117
    69
    35
    28
See reviews for
38
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Amritsar, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

I stayed in this (near the airport) hotel for one night and left next day in the afternoon.I found room nicely furnished and spacious.The bathroom neat & tidy. Room service & food was good.Front desk staff , other staff & staff at travel desk were friendly.Airport peak up & drop was good.I recommend this hotel , specially if you arrive late in the evening & have to take early morning flight.Break fast is complimentary & good with choice of Indian & continental.

Room Tip: Take the room facing NH with out side view.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mahesh2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGuestRelations1, Guest Relations Manager at Hotel Shanti Palace (Mahipalpur), responded to this review, January 30, 2014
Dear Guest

Greetings from Hotel Shanti Palace!!!

Thank you for choosing our hotel for your stay in Delhi. We are glad that the your stay was comfortable and pleasant.

Thank you for your kind words of appreciation. We also thank you for the opportunity to serve you. It was a delight having you at our hotel. We are very glad to know that you had a great experience and that you were able to enjoy our breakfast spread as well.

Your feedback has been shared with the staff members. It is great to know that you enjoyed your stay with us. We hope to see you soon in the near future.

Thanking You

Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed January 24, 2014 via mobile

The good :
1. Rooms on 2nd floor are nicely decorated and well equipped
2. Reliable free wifi
3. Good selection of satellite tv
4. In-house restaurant - tasty Indian fare, and live music

The bad :
1. The front desk manager appears to be genuine, but he tried to double charge us for the room. Accidental or deliberate?
2. In-House restaurant manager is as smarmy and two faced as you will find. He was all smiles during the meal, but come to the end and time for a tip, he just threw our bill back at us when felt the tip too small.
3. Breakfast buffet extremely limited.
4. Rooms are small.

In summary, the lower ranked staff are nice, polite and helpful. However the desk manager and restaurant manager are exactly the opposite.

A mixed bag.

Stayed January 2014, traveled with family
Helpful?
2 Thank Travel-Luxe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGuestRelations1, Guest Relations Manager at Hotel Shanti Palace (Mahipalpur), responded to this review, January 30, 2014
Dear Guest

Greetings from Hotel Shanti Palace!!!

Thank you for choosing our hotel for your stay in Delhi.

We realize that you had to go through some unpleasant experiences because of certain staff and we would like to apologize for the same and at the same time taking the opportunity to mention that our staffs are trained to be at their best when interacting with our guests .

We have noted and taken in consideration about the points you have mentioned in your review and would like to thank you for the same since it helps us to step our services even higher and let us assure you that the concerned staffs have been pointed out about their behaviors and you would find any shortcomings on your next visit.

Thank you for being honest and pointing out both the good and the bad points . We also thank you for giving us an opportunity to serve you. It was a delight having you at our hotel.

Your feedback has been shared with the staff members.
We hope to see you soon in the near future.

Thanking You

Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jabalpur, India
Level 4 Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 20, 2013

Frankly did not expect much even after booking on phone, as accommodation was needed on main road near to Airport. The check in was smooth without hiccups and on entering the room the realization dawned that room was extremely neat and clean, with all the required addons. Surprisingly even though the hotel is on main road, the room was insulated from the outside noise.
Quality of dinner was good. The morning wake up, check out and complimentary drop to the airport was also smooth and in view of above can recommend to stay.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LP_201314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGuestRelations1, Guest Relations Manager at Hotel Shanti Palace (Mahipalpur), responded to this review, December 20, 2013
Dear Guest

Greetings from Hotel Shanti Palace!!!

Thank you for choosing our hotel for your stay in Delhi. We are glad that the your stay was comfortable and pleasant.

Thank you for your kind words of appreciation. We also thank you for the opportunity to serve you. It was a delight having you at our hotel. We are very glad to know that you had a great experience and that the hotel was a nice surprise.

Your feedback has been shared with the staff members. It is great to know that you enjoyed your stay with us. We hope to see you soon in the near future.

Thanking You

Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lambertville, New Jersey
Level 6 Contributor
497 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed December 10, 2013

This hotel was an excellent place to sleep off the jetlag from a log trip to Dehli. The location is quite close to the airport, and the hotel will arrange a car to pick you up at the airport. While in India, we stayed at an array of hotels, and this one is definitely set for the Western audience. All amenities (tp, soap, shampoo) are included. While $70ish dollars is "expensive" for a hotel by Indian standards, it was worth it for a clean, comfortable room. The morning buffet breakfast was included in the price.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heidi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGuestRelations1, Guest Relations Manager at Hotel Shanti Palace (Mahipalpur), responded to this review, December 11, 2013
Dear Guest

Greetings from Hotel Shanti Palace.

We thank you for reviewing our hotel. We are glad to know that you were able to find your stay our hotel satisfactory and we were able to leave you a nice impression on you.

Thank you for your kind words of appreciation. We also thank you for the opportunity to serve you. It was a delight having you at our hotel. We are very glad to know that you had a great experience.

Your feedback has been shared with the staff members. It is great to know that you enjoyed your stay with us. We hope to see you soon in the near future.

Thanking You
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2013

Nearest to Airport. Tub Bath, Best Food, Best Room Service, Road Side Room was giving good view of the city, other facilities provided by the hotel was 1st class. I would recommend my friends to visit once to get real value for money.

Room Tip: the hotel itself is a piece of art. all rooms are beautifully furnished.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKUMRANIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGuestRelations1, Guest Relations Manager at Hotel Shanti Palace (Mahipalpur), responded to this review, December 11, 2013
Dear Guest

Greetings from Hotel Shanti Palace.

Thank you for choosing our hotel for your stay in Delhi. We really appreciate your reviewing our hotel.

Guest feedback's keep us motivated and help us to better ourselves. We are glad to know that you were able to find your stay our hotel satisfactory.We also thank you for the opportunity to serve you. It was a delight having you at our hotel.

Your feedback has been shared with the staff members. It is great to know that you enjoyed your stay with us. We hope to see you soon in the near future.

Thanking You
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turin, Italy
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 4, 2013

We are sure somebody has stolen some money from our room (500 usd): we have reported to the reception and the staff did not react in any manner and even they didn't apology but they just ask about the amount that has been stolen!!
In addition to that , cups and spoons available in the room were dirty and already used as well as bed linen.

Room Tip: Choose another hotel!
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 68barbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Shanti Palace (Mahipalpur)

Property: Hotel Shanti Palace (Mahipalpur)
Address: A - 67 Mahipalpur Extn National Highway 8 Near Igi Airport | Near I.G.I Airport, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi > Mahipal Pur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #536 of 715 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Shanti Palace (Mahipalpur) 3.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Hotel Shanti Palace Delhi

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