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“Rude Staff, Unpleasant Hotel, Overpriced - DO NOT GO”
Review of York Hotel

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York Hotel
Ranked #566 of 715 Hotels in New Delhi
Reviewed September 17, 2010

We stayed here for 2 nights recently. We thought we had found somewhere reasonably priced and clean to stay in a good location. After checking in things went downhill, we were treated with no respect whatsoever, their customer service and hospitality was non-existent - in fact there was no attempt to even try to make our stay enjoyable.
The room was dirty, the toilet didn't work, there was no hot water and when we complained we were laughed at in reception. We were repeatedly told everything was rectified but it wasn't. When we tried to pay on our final morning we were told credit cards were not accepted and were locked in the building with threat of calling the police until we presented cash. At no point did we not intend to pay - we were treated like criminals! Absolutely disgusting - look elsewhere in Delhi!!

  • Stayed: September 2010, traveled with friends
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Thank Lja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 - 48 of 60 reviews

Reviewed September 15, 2010

This is the worst hotel I've stayed at in terms of customer service. The place isn't cheap but the toilet didn't work and the hot water was tepid at best. We reported plumbing problems but 12 hours later the staff had done nothing to fix them. Worse, they insisted they had and just smirked at each other when we pointed out that the toilet still didn't flush. When we went to check out at 5am, they suddenly informed us we couldn't pay by card, which was news to us as 'Visa and AmEx welcome' signs were plastered everywhere and no-one had mentioned anything to the contrary - culminating in a big row. Really, don't stay here. The location is the only redeeming feature and I'm sure there are many other hotels in the area happy to treat you like valued guests.

  • Stayed: September 2010, traveled with friends
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1  Thank lss2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2010

Do not stay in this place. It is a total rip-off and the service is appalling. We paid over $80pn for a room to find the toilet didn't flush and there was no hot water. 12 hours after reporting the faults they still hadn't been fixed. In that time they hadn't even managed to come in and clean the room and provide us with toilet roll. The excuse given for this was that our room "had our bags in it" (whose hotel room doesn't??) and the cleaners hadn't wanted to disturb them... Staff basically lied to us and laughed at us quite blatantly in turns when we tried to take the matter up with them on several different occasions.
Then when it came to paying when checking-out at 5am we were suddenly informed that the credit card machine hadn't been working for 2 months (no signs anywhere in the rooms or the reception to indicate this, in fact lots of "Visa and Amex accepted here" signs plastered all over the doors) so the receptionist then got security to lock us into the hotel so we couldn't "escape" without paying (as if that was our intention), and then marched one of us to the ATM in the middle of the night to withdraw the money before we were all then finally permitted to leave the premises. Nothing like treating your guests like common criminals to make them feel valued and respected.

  • Stayed: September 2010, traveled with friends
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1  Thank kbt3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2010

The Hotel is conviniently located right on CP outer circle. Except for that there is nothing much to write about. The rooms are very average - in fact need upkeep. Service is slow. Over all experience is barely satisfactory.

  • Stayed: October 2009, traveled on business
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1  Thank bhandarkar123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2009

York is nice hotel situated at a prime location.

It is decently priced. Rooms are decent in size and have all necessary facilities.

The best thing about it is its location. A nice place to stay in at Delhi.

  • Stayed: September 2007, traveled on business
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Thank MyExp2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2009

I couldnot forget my stay with hotel york. I had a good time over there. I felt myself so much comfortable during my stay over there. All the staff are nice and polite and hospitable in each and every way. I have visited so many hotels in my life visiting the mostly all places in India. But never been such kind of amenities and services what I found in hotel york.
Indeed, I will definately recommand my relation and all my colleages to visit hotel york at least once in a life

Girish parwar

  • Stayed: September 2009, traveled on business
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Thank girish0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2009

I had the misfortune of staying in Hotel york a few days back.. by far my worst experience ever.

The rooms do not have a fan.. not do they have individually controlled AC.. the AC was controlled centrally at the whims of the owners. Most of the times, it was turned off, as a result of which the room was very very stuffy.

The night was really really bad tho.. thinking that the guest would have been asleep, the hotel turned off the AC at abt 11:00 P.M. and despite repeated complatints, refused to turn it on making excusses such as power cut in the entire area, local power cut, fault with the AC etc etc. Finally went to sleep at 2 after been fed up. the guys did not even have a table fan!!

The rooms were pretty sad too.. matress was ok but the place was dingy.. too too little light.

STay away form this place!

  • Stayed: April 2009, traveled on business
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Thank Anonymn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about York Hotel

Address: K Block Plot No-10 Outer Circle, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #566 of 715 Hotels in New Delhi
Price Range: $36 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — York Hotel 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
Hotels York
York Hotel Delhi
Hotel York
York International Hotel

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