Do not stay in this place. It is a total rip-off and the service is appalling. We paid over $80pn for a room to find the toilet didn't flush and there was no hot water. 12 hours after reporting the faults they still hadn't been fixed. In that time they hadn't even managed to come in and clean the room and provide us with toilet roll. The excuse given for this was that our room "had our bags in it" (whose hotel room doesn't??) and the cleaners hadn't wanted to disturb them... Staff basically lied to us and laughed at us quite blatantly in turns when we tried to take the matter up with them on several different occasions.
Then when it came to paying when checking-out at 5am we were suddenly informed that the credit card machine hadn't been working for 2 months (no signs anywhere in the rooms or the reception to indicate this, in fact lots of "Visa and Amex accepted here" signs plastered all over the doors) so the receptionist then got security to lock us into the hotel so we couldn't "escape" without paying (as if that was our intention), and then marched one of us to the ATM in the middle of the night to withdraw the money before we were all then finally permitted to leave the premises. Nothing like treating your guests like common criminals to make them feel valued and respected.
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- Also Known As:
- Hotels York
- Hotel York
- York Hotel Delhi
- York International Hotel