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“Excellent, Helpful Customer Service” 5 of 5 bubbles
Review of Hotel Rupam

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Hotel Rupam
Ranked #116 of 706 Hotels in New Delhi
Certificate of Excellence
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent, Helpful Customer Service”
5 of 5 bubbles Reviewed December 6, 2012

Since I am traveling alone I was hesitant to stay in the Karol Bagh area of New Delhi since it is so complex with small streets, etc. But staying at the Rupam with its terrific staff helped me be at ease . They made daily arrangements with taxi tours and made sure I was escorted by a staff at night to find various stores or restaurants.
The rates are more than reasonable and breakfast is complimentary on the rooftop.
I would recommend this hotel to any traveler wanting to find a place of comfort and quiet away from the city's rush.

  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank quixotiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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344 reviews from our community

Traveler rating
    184
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    9
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed December 3, 2012

My Husband and I stayed in Rupam for 3 nights till this morning. The location is average, the room was average in terms of cleanliness, furniture and fittings, the bathroom was dirty and although I asked for it to be cleaned from previous guests' grime, it stayed the same... I asked for a floor towel and got a damp and filthy used towel that someone just threw to the washing... The service was terrible - when we arrived on our first night pretty exhausted, we had to wait to check in, as another couple was being 'rescued' by the manager from being stuck in the lift for 45 minutes. When they finally came out very unhappy there was some shouting. We were exhausted and still couldn't go to sleep as we had to ask twice for someone to tell us how to operate the air condition and it took 1/2 an hour for someone to arrive. we waited an hour and a half for hot water and finally gave up on a shower knowing that we had to get up in 5 hours. We ordered breakfast to take away with us as we had to catch an early morning train and were pushed for time. Everything we asked came different and the food was so disgusting that we threw the food away. The taxi we ordered the night before did not come on time, giving us extra stress as we had a train to catch...
When I spoke to Dilip Jain the manager, I asked for a refund of half of our payment. He declined and told me to speak to the agent that booked the hotel for me. When my agent spoke to him he declined too. He offered to give us a better room which we did not want as it was more hassle to pack and climb up the stairs (we wouldn't use the lift after the first night scene).
When we finally checked out we were going down the stairs carrying our heavy luggage, only to find the hotel porter standing and watching us... he did not offer his help till we got all the way down, and than he offered to take it 5 meters to the taxi so that he can squeeze a tip! we carried the luggage ourselves and were happy to leave this unfortunate place behind.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
12 Thank andyandnili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak2012, General Manager at Hotel Rupam, responded to this review, December 10, 2012
I have read your comments with interest.

As we have never before had such complaints or problems in the hotel, I personally, went to guest room and found nothing problem as described by the guests.
Regarding the incident about the other guest stuck in the elevator, it was the technical problem and has sorted out in less than 5 minutes not in 45 minutes as said by the guests.
Regarding the refund of money to the guests. Guest has paid money to a travel agent and we have told the guest to talk to the travel agent whom he has paid. Moreover, the guest is more interested in refund of money rather than talk to us.
We personally spoken to the guests and accordingly refund the money to the agent, as we certainly believe that “GUEST IS ALWAYS RIGHT”
Also, we believe that there is always room for improvement and we are taking this review as a motivation to improve our standard of service.
I assume, you are either mistaken something else is of a concern.

Deepak Jain
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zoetermeer, The Netherlands
Level Contributor
845 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 bubbles Reviewed December 3, 2012

The hotel is ok for Delhi standards, also regarding the reasonable price. But it is not that clean and maintenance could be a lot better. Not worth the 9+ it had at the time of our booking, rather a 7-8. Freindly staff, simple breakfast. Busy, lively neighbourhoud, although ther are better.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank carolineenwillem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

We had a gem of the time in HOTEL RUPAM and rate this hotel as a true 3 star hospitality hotel in every way. The staff... The Management.... The Owner.....The Housekeeping..... The Room Service........ The Food........... every department is wonderfully manged. Newer failed to give a smile to each and every Guest. We had a tour to Agra - Jaipur - Pushkar - Delhi and Varanasi organised by the Hotel Travel Desk. Hotel is walking away from Metro."True Gem in Karol Bagh"

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ashok1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

a very good hotel in karol bagh area, this hotel is located in a very peaceful area . you always get a warm welcome at reception, Nice food, clean rooms, new furniture, Wifi..these are one of the features..totally value for money..
Nice and helpful staff, Great Hospilitality..Will come again!!

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sameer86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jabalpur, India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 27, 2012

Have been staying at the erstwhile 'Rupam Guest House' since early eighties. The transformation to its new avatar has been good. A courteous lot of new managers with a scope for betterment. The services were somewhat wanting but space exists for improvement. We, however,enjoyed our stay and hope to go back when chance arises.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sujoy30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, Delhi, India
1 review
5 of 5 bubbles Reviewed November 26, 2012

we had a great experience in delhi over our stay at rupam hotel new delhi. very good ambiance,great hospitality and delious food. hotel is situated in the heart of delhi which helps to travel anywhere in the city without any dificulty. all our company executives were very comfortable during the stay

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gurmeet Singh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Rupam

Property: Hotel Rupam
Address: 9A/35, W.E.A., Channa market, Karol bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #116 of 706 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Rupam 3*
Number of rooms: 19
Official Description (provided by the hotel):
Rupam Hotel is a perfect incarnation of all qualities identical with the best. Standing apart in extraordinary services and its facilities, we have a category of spacious Deluxe and Executives rooms blend with ultra-modern facilities and personalized gracious amenity. In terms of decor, rooms would suit to discerning business guests as well as to leisure travelers. The accommodation at the hotel is centrally air conditioned and wi-fi enabled. All rooms are fully equipped with all modern amenities which include, attached bathrooms, king or queen size bed, direct dial telephone, satellite TV, LCD TV, 24 hr hot/ cold running water. Well clean rooms are available with 24 hr room service. ... more   less 
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