I have to say, it's the most terrible attitude I've seen. Staffs there from the reception to the general manager are totally ignorant and inflexible totally. First, for the wrong booking, we've already booked a room for our driver about one hour ago. We just set our luggage then went our for lunch. After lunch, the driver had something emergent, so he needed to leave at that time. However, the hotel didn't allow us to cancel or return the reservation. They didn't return the money with the totally new room and just with luggage for about one hour. Second, like this big hotel, with two tall building.....there was NO common washing room for guests. Like us, the time interval between checking-out and flight was more than 15 hours. It's very inconvenient for us. What worse, one of our members was suffering the severe allergy with rash and itch all of hid body. But the manager didn't take any concern about it. And the manager just pull down his face and didn't do anything. He's never wanted to try to solve any problem with us. And plus, with his bad attitude!!!!!! Again, it's the most terrible hotel I've ever seen. I won't go back again anymore.
這是我遇過服務態度最差勁的飯店, 經理們對於顧客的要求聽而不聞, 也完全不會設法解決。只會我推給你, 你推給他, 完全沒有經過管理的訓練和教育!! 是個糟糕透頂的服務!!!!
- Official Description (provided by the hotel):
- Hotel Grand Godwin, a 4-story luxury & budget hotel is nestled in the heart of Paharganj New Delhi India and 2 mins walk from the New Delhi Railway Station. The hotel offers excellent leisure facilities, online reservation, luxurious rooms, travel inn hotel, heritage hotel india, cheap travel packages, travel to India's heritage places, guest house, deluxe rooms for conference events, Bed and breakfast, food bars, Tours guides to Agra, Jaipur, shimla, first class facilities rooms with internet, cabs, shopping malls, high standards of comfort and excellent rooms for business & leisure travellers for a memorable stay. ... more less
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- Also Known As:
- Hotel Grand Godwin
- Godwin Hotel