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“Good Hotel in a safe location”

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Shangri-La's Eros Hotel
Ranked #30 of 715 Hotels in New Delhi
Certificate of Excellence
Reviewed March 24, 2014

This hotel in a nice fairly modern hotel. The staff are friendly, welcoming and efficient. They also arranged a late check out for us at no extra charge. However as with all Indian hotels in major capital cities, all your bags are x rayed and you have to go through a metal detector every time you enter the hotel.
Connaught Place itself is a quiet neighbourhood and has a market place with numerous stalls selling clothing, Indian products and souvenirs about 10 minutes’ walk from this hotel. Apart from these markets there is no major shopping around this hotel. If visiting the market, get ready to be hassled relentlessly by vendors even if you show no interest in their goods. You will also be approached by individuals who pretend to help you but are only interested in taking you to some store that probably pays them a commission. This is also the case if you get into a taxi as the driver will try to take you a particular store.

  • Stayed: March 2014, traveled as a couple
    • Value
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Thank Udaya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 26, 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi. We are pleased to learn that you found our staff courteous and helpful and appreciated the late check out facility arranged by our service associate free of charge.

The baggage x-rays are part of our routine security check process to ensure guest safety.

Glad to hear that you found our hotel well located and peaceful.

In case your travels bring you back to New Delhi, we hope you will choose to stay with us again.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,760 - 1,766 of 2,808 reviews

Reviewed March 24, 2014

An excellent hotel with excellent service, great pool in a convenient location. Breakfast was a particularly good experience, again with excellent service and individual prders prepared quickly dealing with allergies and preferences in a very professional and helpful way.


Room Tip: Go for a high floor as there are excellent views across to India Gate and other monuments.
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  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank BDJ7407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 25, 2014

Dear Guest,

Thank you for sharing your heartening feedback with us.
We truly are delighted to know that you had a comfortable stay experience at the hotel and liked the hospitality and services. We are happy to learn that you appreciated our staff's responsiveness, enjoyed the breakfast spread at our All Day Dining restaurant - Cafe Uno and liked the pool side area.

Your wonderful comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

This was my first stay at Shangri-La New Delhi during March. Efficient and quick check in, grand lobby, lovely flower arrangements everywhere, courteous and friendly staff, well done up neat and clean rooms and bathrooms and an extremely comfortable bed were the highlights of my stay. I loved the spa and the buffet at cafe uno especially the breakfast. Very pleasant experience indeed.

Room Tip: 100% Recommended
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Stayed: March 2014, traveled with friends
Thank Niharika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 25, 2014

Dear Guest,

Thank you for sharing your kind words of appreciation with us. We are pleased to know that you had a pleasant stay experience and enjoyed our hospitality and services. We are also happy to learn that you liked the ambience of our Lobby, found our staff courteous, rooms well appointed with clean bathrooms.

Glad to hear that you had a great experience at The Spa at Shangri-La and enjoyed the breakfast spread at our All Day Dining restaurant - Cafe Uno.

Your generous comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

After a week of trekking in Nepal....this was absolute bliss. The rooms are impeccable, lovely lounge/bar area with talented singers and a wonderful meal in the cafe/restaurant. Staff are very friendly and helpful and the concierge were only too happy to hold our extra luggage for us whilst on our Golden Triangle leg, as well as after booking out and heading north to Shimla.

Stayed: March 2014, traveled with friends
Thank carinsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 25, 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi.
We are pleased to know that you had a pleasant stay experience and liked our hospitality and services. We are also happy to learn that you found our rooms well appointed, the Bar area resplendent and the food spread at our All Day Dining restaurant - Cafe Uno delectable.
Glad to hear that you found our staff responsive and concierge services helpful.

In case your travels bring you back to New Delhi, we hope you will choose to stay with us again.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

Lovely hotel, impressive reception area with stunning flower arrangement, friendly efficient staff, we were welcomed in and quickly shown to our room which was comfortable and clean, the bathroom was well stocked with toiletries and restocked the following day, lovely fluffy towels. Breakfast a really good selection of Indian and western quisine we didnt have lunch but Afternoon tea sandwiches and cake well presented and enjoyed in lovely garden. Amazingly quiet considering it is in the middle of the city.

Stayed: March 2014, traveled as a couple
Thank Bertie1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 26, 2014

Dear Guest,
Many thanks for your kind feedback and appreciation. We are pleased to know that you had a pleasant stay experience and found the hotel well located, staff responsive and welcoming and the rooms comfortable.
Our food and beverage pricing is as at par with restaurant and bars in our competition hotels however we still review it and take immediate action wherever required.


We look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.


Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

We had an excellent large room at the front corner of the hotel overlooking the road and park area opposite (apparently communist party HQ!).There are lovely gardens with some really interesting birds attracted to it. The hotel had conference/party events in its outdoor conference facility each night we were there but they were over by 11-ish. The buffet was excellent. The wifi was good and freeThis is one of ten hotel reviews from our recent 25 night holiday across northern India. Within those 10 this hotel comes near the top..

Room Tip: the lower you go the nearer the road traffic. The outdoor conference facility is at the front.
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank maureen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 23, 2014

Dear Guest,

Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel and for sharing your heartening feedback with us.

We are pleased to know that you had a pleasant stay experience and liked our hospitality and services.
We are also happy to know that you liked our Alfresco gardens, enjoyed the buffet spread at our All Day Dining Restaurant - Cafe Uno and were at ease with the provision of complimentary high speed internet access.

Your encouraging comments have been shared with the entire team and we look forward to having you stay with us again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

My husband and I stayed here for the second time in March. 2014 and I have to say they bowled me over again. The entire staff went above and beyond to make sure our stay was perfect The service here is exceptional, the staff courteous and helpful yet non intrusive. This time we took a horizon club room and used the horizon club lounge facilities. It has the most beautiful birds eye view of Delhi from the 19th floor and is the perfect place to sit back and relax. We enjoyed the evening cocktail hours. I took a signature treatment called as the Shangri-La journey which I thoroughly enjoyed while my husband relaxed by the poolside and enjoyed the alfresco gardens of the hotel. I would love to stay here again!

Room Tip: Choose the horizon club rooms as they come with access to the horizon club lounge
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  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank trilokkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 23, 2014

Dear Guest,

Thank you for sharing your kind words of appreciation and choosing to stay with us again.
We truly are delighted to learn that you enjoyed our hospitality and services.

We are also happy to know that you found our staff responsive and courteous and had a blissful experience at the Horizon Club Lounge during your stay, enjoyed the cocktail hours and the panoramic views of the city from the Lounge.

Glad to hear that you had a great time relaxing at The Spa at Shangri-La and liked the pool side ambience and our Alfresco gardens.

Your wonderful comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#19 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#23 Luxury Hotel in New Delhi
Price Range: $164 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more   less 
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Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel

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