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“Expected Better”

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Shangri-La's Eros Hotel
Ranked #28 of 715 Hotels in New Delhi
Certificate of Excellence
Reviewed October 11, 2013

First time at a Shangri-la property. I expected better. I thought the front desk person we dealt with was unnecessarily pretentious. Every bit of interaction seemed to come with that attitude, we returned later the same day and spoke with the same person again and received the same pretentious attitude. I realize this was one person, but he represented the hotel on both occasions. On this trip so far I've been at Oberoi, The Address, Park Hyatt Resort and received far superior service that makes you feel like you are at a 5-star without the pretentious attitude. Other than this, the hotel felt a bit dated and due for a room refresh. The breakfast selection was good.

  • Stayed: October 2013, traveled as a couple
    • Value
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Thank HTE2W8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded October 14, 2013

Dear Guest,

Greetings from Shangri-La's - Eros Hotel, New Delhi!

Thank you for staying with us and sharing your valuable feedback. We are pleased to know that you enjoyed the breakfast selection at our all day dining restaurant, Cafe Uno.
We are extremely apologetic for the inconvenience caused during your interactions with our staff member and we shall definitely look into this.

Thank you once again for choosing Shangri-La's - Eros Hotel New Delhi as your preferred hotel, we look forward to serving you better on your next visit. .

Yours Sincerely
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,919 - 1,925 of 2,811 reviews

Reviewed October 11, 2013

A good location, especially for the Metro. Main coffee shop is a bit soulless. Staff very good. The pool is nice but if you want to get some winter sun then you have to keep moving round as the sun dips below the trees.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with shangri-la.com
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded October 15, 2013

Dear Guest,

Greetings from Shangri-La's - Eros Hotel, New Delhi!
Thank you for taking time out and sharing your feedback with us.
We are delighted to know that you appreciated the hospitality of our staff, liked the pool area and found the property centrally located, in close proximity to the Metro Station.

The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back. Enjoy your weekend.

Yours Sincerely
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013 via mobile

Room 1004 is in need of a good scrub. Why can't a shower curtain be attached properly? Instead of rings or fasteners it is just draped over shower rod. It always falls into shower. The bathtub has been painted and the paint is chipping and peeling, the hand held shower hose sprays a fine mist out and floods the marble bathroom floors. The carpet has not seen a Hoover in weeks. The rooms of late have been a real disappointment.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
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Thank Manystamps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded October 15, 2013

Dear Guest

Greetings from Shangri-La's - Eros Hotel, New Delhi!
Thank you for sharing your feedback with us. It is much appreciated in order for us to serve you better the next time you stay with us.

We sincerely apologize for the inconvenience caused during your stay and we will surely look into restructuring of the bathroom and the amenities provided.

As a team we look forward to having you stay with us at Shangri-La's - Eros Hotel, New Delhi and serving you better next time.

Yours Sincerely
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

The Shangri La in Delhi is a great oasis of calm in the maelstrom that is New Delhi. It is ideally placed, not being all that far from Connaught Place, the Patel Chowk Metro Station and a variety of attractions. The service is excellent, helpful, prompt and friendly, as one would expect from a hotel of this quality and reputation. The bed and pillows were excellent. The dinner, while expensive in Indian terms, was superb.

  • Stayed: October 2013, traveled as a couple
    • Value
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Thank MROSullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded October 11, 2013

Dear Guest,

Greetings from Shangri-La's - Eros Hotel, New Delhi!

Thank you for taking time out and sharing your positive comments on your overall experience at Shangri-La's - Eros Hotel, New Delhi. We value your patronage towards the brand and it is our endeavor to please every one of our guests and to make their stay comfortable.

It is a pleasure for us to know that you found our property centrally located overlooking Connaught Place with a variety of attractions easily accessible. We feel extremely honored and humbled to know that our food, staff and services met your standards and you immensely enjoyed the dinner at our restaurant.

As a team we look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi for many more visits to come.

Yours Sincerely
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

good brand hotel,room view good, room carpet dirty,amenities average,location of hotel good,housekeeping making a lot of noise when they are prepaing other rooms,resturant breakfast average,could be better


Room Tip: need new carpets very dirty
See more room tips
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank mehta16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded October 8, 2013

Dear Guest,

Greetings from Shangri-La's - Eros Hotel, New Delhi!

Thank you for taking time out and sharing your valuable feedback with us, it is much appreciated in order for us to serve you better the next time you stay with us.

We are happy to know that you found the property centrally located in the heart of the city and enjoyed the view from your room. Our endeavor is to please our guests and we have noted your comments and shall work on the same

The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back and extending exceptional service and experience.

Yours Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

Shangri-La is an Icon of Singapore. My friends and I from Singapore were quite curious of how Shangri-La in Delhi would fair. The check in was efficient, fast and smooth. The check out was even faster. They had enough staffs to handle a few of us at one go. Well rooms were small but sufficient space for packing your luggage. Rooms were clean and the hotel staff attended to all our needs immediately. We even stayed at the Horizon Club on our last night and they had everything that you would need for a comfortable stay. The room was big and the living room was spacious enough for eight of us to have a small gathering. The staff even cleaned the inside of the wardrobe and arranged the clothes neatly.
What was unusual about the breakfast was we had Lucky The Bread Man. He was all dressed up and carried his puffs , pastries bread and... .. and offered them to us. Unfortunately I don't have a picture to post at the moment. He even brought fruit juices and vegetable juices for us. He also had phrases for us. He is actually the assistant manager of customer service ( I think , cant remember ). In Singapore we invest in people. Human Capital
is an important asset of all business. Lucky and his restaurant staffs as well as other staffs in Shangri-La have surely made us feel Home Away From Home. Being innovative and passionate in servicing your customers will speak for your brand. I did notice the Manager dressed in all his best clear the plate.
Back home even the management staff will humble themselves to provide the best service to all our customers. Personally the experience in Shangri-La will always be a special moment to be remembered for me and my friends.
Thumps up to you all out there!!!

  • Stayed: September 2013, traveled with friends
    • Value
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    • Cleanliness
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Thank MaryAnneManohar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded October 3, 2013

Dear Guest,

Greetings from Shangri-La's - Eros Hotel, New Delhi!

Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property.

We as a hotel understand that true luxury means quality time well spent and hence, we have trained our staff in express check-in and check-out services. It's great to learn that you appreciated the efficiency of our staff, found the rooms clean and comfortable and the services met your expectations.

We are happy to know that you liked the ambience and services provided by our Horizon Club Lounge on the 19th floor and found the Club room to be well equipped, spacious and comfortable for having a private gathering..

We shall surely convey your positive feedback to our Star Icon Lucky, who is the breadman at our all day dining restaurant, Cafe Uno. It's truly an honour for us to know that you 'felt at home' away from home as it is our endeavor to please every one of our guests and to make their stay as comfortable and luxurious as possible.

Thank you once again for the positive feedback. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back and extending exceptional service and experience.

Yours Sincerely
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

We spent a weekend at Shangri La During Sep 2013. Amongst the choices that were available for similar prices, we had Le Meridian, Taj Palace, Taj Mansingh and Maurya Shaeraton.
We chose Shangri La because of the location and the brand. The expectation was that we we were getting to stay at a preimum property at an amazing location.
While I do maintain that the location is really good, I would still choose Le Meridian or Taj Mansingh for my next stay if location is the key criterion. If not then the others open up.

Reasons:
1. The property is quite compact - does not provide the feel of luxury
2. The rooms are small as well with basic interiors - quite typical to a reasonably dated deluxe 4 star of a basic 5 star in India
3. We got a nice room but the windows were not clean from outside which was a deterrent

Positives:
1. The service was quite decent, no complaints
2. Location of course

Cannot comment on the restaurant as we did not try it given there was a plethora of choices nearby and th hotel was a disappointing, so did not want to take the risk.

All in all, go there if you want a basic five star, but do not expect it to be a Shangri La standard property.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hankuna_Matata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded October 3, 2013

Dear Guest,

Greetings from New Delhi!

Thank you for your valuable feedback and for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel during your stay. We are happy to know that you found the property centrally located in the heart of the city and the service of our staff decent.

We have noted your feedback about the windows not being cleaned from outside and we will surely look into it.

We have two restaurants offering a variety of cuisines to choose from and they are Cafe Uno which is our all day dining restaurant with a mix of Indian, Mediterranean and Continental cuisines.

We also have our award winning speciality restaurant by the name of 19 Oriental Avenue which serves Chinese, Japanese and Thai specialties by our team of expatriate Chefs. We hope you shall try our dining options during your next visit.

Once again, thank you for taking time out and sharing your detailed and valuable feedback with us, it is much appreciated in order for us to serve you better. We look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi on your next visit.

Yours Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#18 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#22 Luxury Hotel in New Delhi
Price Range: $162 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more   less 
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Also Known As:
Shangrila Hotel
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangri-La Hotel New Delhi

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