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“Nervy Start but Great”

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Shangri-La's Eros Hotel
Ranked #30 of 728 Hotels in New Delhi
Certificate of Excellence
Reviewed March 31, 2013

Our holiday in India started here and did not start very well. Our first meal was in the the hotel restaurant and the food was extremely bad. They made up for the bad start by great service at breakfast and a lovely choice from the buffet. The rooms were brilliant and the taxi service was exceptional.

  • Stayed: March 2013, traveled with friends
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1  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded April 1, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your comments with our colleagues and work towards a positive outcome.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,051 - 2,057 of 2,857 reviews

Reviewed March 30, 2013

We spent 7 nights in an executiv suite. It was a perfect stay. Especially the Horizon Lounge is a place of descret luxury, very friendly staff. Dev expaining us "all" about hindu gods, Jyoti with her bright, open hearded smile! Thank you for everything...

Room Tip: The higher the better!
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  • Stayed: March 2013, traveled with family
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Thank Alain K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded April 1, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

Excellent location in a leafy avenue yet only a mile away from connaught place, this hotel is a cut above the rest of similarly priced hotels. Its location attracts lot of corporate activity and in the evenings the lobby is like an international departure drop off point. Smart door men give you a warm welcome. Very impressive lobby. Exceedingly smart hostesses.Rooms are not all that big and window facing Asoka road was quite narrow in a corner. However, hotel has used available space very cleverly and this should be admired. Care has been taken to provide every possible amenity right upto needle and thread. Mattress was very comfortable.Bath room was luxurious and I liked provision of additional mirror enabling one to have a good shave. Room cleaning and twilight service were of highest standards compared to other similar hotels. I did mention "a cut above the rest" for a you'd reason. Breakfast service ,however, wasn't of a very high standard. I did complain after a couple of days that waiters were always running around and yet no one seemed to be there if you needed something. This led to enhanced service for 2/3 days but then slipped again giving rise to an impression of fatigue in the face of daily full house. Avoid black and yellow cabs (especially hindustan ambassadors) in summer months as the airconditioning units are inadequate to lower temperature inside these cars. Among other New Delhi hotels, this was the only one that sent me a courtesy email after my visit to enquire about how my stay was at this hotel. Hotel has a very classy japanese/thai/vietnamese cuisine restaurant . I went there 3 times and really enjoyed quality of food, decor, very good service. I recommend it thorough
ly for connaisseurs of far eastern food. You pay good money but it is worth it.

Room Tip: Good view from most rooms due hotel's location
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  • Stayed: June 2012, traveled solo
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Thank Naresh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded April 1, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

I was worried about how my husband and I would fare with a flight out at 2:00 am. Would we join the homeless on the streets of Delhi to pass the time until our trip to the airport? The check-in clerk had the perfect solution and it turned out to be the best $60 I've ever spent while on vacation. For an extra $30/ night (estimated) we upgraded to the executive floor. I'm not sure if that meant we had a nicer room, the room was beautiful, and we had a better view no doubt, but the kicker was that we didn't t have to check out until 6:00 pm, AND we were given use of the lounge, which was the PERFECT place to while away a few hours until we needed to leave for the airport. We ended up gaining an extra touring day because we could come back to the hotel and shower in the late afternoon, plus we save a lot of money on drinks and food since their free happy hour buffet provided just the right type and a,punt of Indian food for a light dinner, watching colorful parrots swoop and land on the ledge of the big windows offering a panoramic view.

The breakfast buffet, as others have mentioned, was stupendous. I also thought the location was perfect, I walked back from a prime shopping area, no problem. Oh, and the amenities? L'occitane.

Room Tip: Upgrade to the executive suite!
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  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
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Thank CAEastbaytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 25, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

This hotel is excellent! It is in a great location to get out and explore Delhi with India Gate and the Presidents Palace only a 10 minute walk away. The gardens are well tended and full of colour. The rooms are very comfortable and clean. The mini bar is well stocked with a variety of items. The beds are extremely comfortable with a choice of 5 different types of pillow!!
The buffet breakfast was fabulous with so much choice, make sure that you look out for 'Lucky' the bread man who will try to get you to eat more and more food!!
The gym is well equipped and the swimming pool is clean and well looked after.
The staff are very friendly and are always pleased to offer assistance.

  • Stayed: February 2013, traveled on business
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Thank Matt1642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded April 7, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013

We stayed at this hotel as part of a friendly planet tour. The room was on par with a 3-4 star hotel in the US. Like many of the hotels in India the grounds are gated off. A true king bed instead of two twins pushed together. The bathroom is a little different than a Western style but we had no issues getting everything to work just fine. You will need a two prong adapter to get your plugs to work. There was a safe in the room as well. The buffet breakfast was one of the better ones we had. You won't find a lot of american food but you won't go hungry either. Open your mind (and your mouth) and you will find some new flavors for your palate. We didn't avail ourselves of the bar so Ican't comment. It is obviously one of the upper end hotelsin Delhi and I have no qualms about recommending it.

Room Tip: They do still smoke in India so make sure you get a non-smoking room.
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  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Curtis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 25, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

the hotel has an excellent location, nice garden, very confortable rooms and good breakfast. the service was some thing we can't complain about. if you are touring Delhi it is pretty central. the bar can be access at the garden.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mvdavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded March 17, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi > Connaught Place/Janpath
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#18 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#23 Luxury Hotel in New Delhi
Price Range: $171 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

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