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“Wonderful stay, hotel and especially the staff”

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Shangri-La's Eros Hotel
Ranked #25 of 715 Hotels in New Delhi
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wonderful stay, hotel and especially the staff”
Reviewed March 5, 2013

I stayed for 5 nights and it's one of THE best hotels I've ever stayed in.

Staff - Desk, Concierge, Restaurants are helpful, supportive, accommodating and patient with me as a first time visitor to Delhi.

They arranged local sightseeing, advised on places to go, arranged a driver for my day trip to Agra [Special mention to Sarendar the driver for giving 120% the whole day].

Ate in the restaurants. The 19Oriental was excellent.

Breakfast buffet style was equally excellent.

The room (15th Floor) was v.good, and well looked after by the attendant.

Location - it's right on the doorstep of the major city sights
-- India Gate, Rajpath
-- Parliament
-- National Museum
-- Red Fort
-- Lodi Gardens
-- Qutb Minar (a short drive south)
-- Connaught Place

The key question... would you stay there again and recommend it to others?

MOST DEFINITELY.

Room Tip: If you want to know where to visit or need transport the concierge desk is excellent. Arranged ever...
See more room tips
  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SheffieldSix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 5, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (454)
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English first
Troy, Missouri, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 3, 2013

Stayed Feb 14-16. One of the best hotels in our 3 week India trip. great breakfast buffet, safe neighborhood. Free wifi was nice, plenty of bottled water, nice robes. One of my favorite hotels on the trip. Staff was very well trained and eager to please.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 4, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Capistrano, California
Level Contributor
74 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 1, 2013

Beautiful hotel close in to all the attractions old and new Delhi have to offer. Staff is great and security is everywhere. Their breakfast buffet is outstanding with lots of choices from both the east and west. A daily newspaper is delivered each morning to your room. All rooms have a safe to store your important items.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 3, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
282 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed February 28, 2013

a clean, quiet, gracious hotel in a safe neighborhood near the embassys. the staff is well trained, the service is excellent. the rooms are large and comfortable - wonderful beds, a reading chair, a desk with basic office supplies (a nice touch), nice robes, excellent linens, complimentary wifi. plenty of bottled water is provided daily.

the breakfast is outstanding - expansive, fresh, well presented. eggs made to order. numerous western and indian choices. delicious pastries. dinner was also quite good. prices are high (nyc high), but that is the norm at the high end hotels in india.

this hotel is such a perfect respite after a day in the noisy city. a special note of thanks to employee shikha sood who patiently spent time with us answering our numerous questions about india - she was informative, interesting and absolutely charming. the staff is wonderful. this is a good hotel for business or holiday.

some folks recommend paying the additional fee to stay in the horizon club (upper floors) so we did consider it.....but our room on the 6th floor was quiet and wonderful, so it wasn't necessary.

a quietly elegant hotel - i highly recommend it.

Room Tip: we didn't think the extra $75/night for the horizon club was necessary - our room on the 6th flo...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elaine212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 3, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 26, 2013

Stay here during my business travel to Delhi every month. Besides a great location, modern rooms, it offers consistently good service with a warm personal touch. The fabulous gym, bar and restaurants are an added advantage. Can't ask for more! Strongly recommend, whether for business or vacation.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vinay-shwetha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 3, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 26, 2013

This is the best hotel I have ever stayed in.
I never had to go to reception as I was always greeted by a polite lady in the reception area asking me if everything was ok.
I stayed on floor 16 the horizon rooms and visited floor 19 where the drinks were free between 6 and 8 in the evenings.
There were computers and printers.
Free food of fantastic quality and helpful staff to arrange travel.
We were made to feel very special.
You even got a free breakfast in there.

Room Tip: Horizon rooms on floor 16
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 3, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 26, 2013

We scrambled at the last minute to move to this hotel from another hotel that we didn't like. They had room and came to pick us up from our other hotel which was very helpful. This is located in the part of town near India Gate and the Embassies. It's a very green area with wider streets. Traffic is still crazy, but there are some places to walk if you want. I'd recommend not walking too much as you get hassled pretty much from the time you step off the property (we're Americans so we tend to stick out a bit). Everyone was pretty harmless, but you have to be good at saying no or just ignoring them.

The hotel allowed us to check in early which was also a huge help. We had an issue with the traffic noise (endless honking by Indian drivers) so we moved to several different rooms until we settled on one on the back side of hotel. The view wasn't as good, but the noise was less. The manager said it's not an issue for most and probably was only an issue for us since we were trying to catch some sleep in the afternoon after a long flight. At night it was definitely quieter and not an issue. But at this price point they should have sound proof rooms. The hotel is pretty nice - not the newest, but very clean and the staff is extremely friendly (almost too much, felt a little overbearing at times). They definitely strive for 5 star service. I don't think the hotel has been renovated in many years. The furnishings and look is a bit dated, but everything was very clean. We checked out the pool and spa and both were very nice. They were power washing around the pool when we were there so it wasn't exactly the most relaxing for us. I could see on a hot day that it would be very nice. The restaurant was good with many different options and the prices weren't too bad - about $20 per person average. They include a buffet breakfast which is enormous with almost too many options. Some things were really good (fruit, juice, bacon, eggs) and some things looked better than they tasted (pancakes, pastries in my opinion).

We used the concierge almost every night for a driver to take us to some wedding events. The price wasn't too bad (I think about 3400 rupees for a Camry for 4 hours) and they had several drivers waiting. Directions seemed to be an issue every time so make sure you get good directions in advance if you need to be someplace specific - they didn't seem to have GPS.

Overall the hotel is nice, but it is pricey. For a 5 star rating I'd like to see newer rooms, soundproof windows, and updated styles at this price point. Especially being that it's in India where $350/night should go a lot further.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 3, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Please accept my most sincere apologies for the inconvenience caused to you during your visit due to the noise coming from the traffic outside the hotel. We have already taken up the issue very seriously and necessary corrective action will be taken.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#17 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#20 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

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