We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice all around.....great breakfast”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Shangri-La's Eros Hotel
Ranked #28 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed February 16, 2013

very nice rooms but a littlle strange shape. The breakfast is top class and would recomend one to really make time for it. The lobby has got a lot of wasted place and just a small area to sit in (4 seats). I guess that kind of forces you to sit in the lobby restaurant and pick up a drink. Quite central and it is possible, but not advisable, to wak to CP in 15 minutes. Would need a cab or rickshaw to go anyplace.

Room Tip: avoid rooms above the night club......only good for headaches
See more room tips
  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rayochoksi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded May 9, 2013

Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your comments with our colleagues and take all the necessary steps to improve them further.
I would certainly like to advise you that the night club in the hotel complex has been closed.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,935)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,148 - 2,154 of 2,935 reviews

Reviewed February 15, 2013

We chose this hotel because of its location and solid reputation. On both accounts it fulfilled. We arrived very early and were given a room at 8.00 am. While waiting we were invited to use the Horizon Club Lounge where breakfast was served.
Our room was compact but well appointed. No complaints and we slept well.
In the afternoon we took advantage of relaxing by the swimming pool which is set in very attractive surroundings. We found the water far too cold to swim (November) so, instead enjoyed a tasty poolside lunch.
Later, we returned to the Horizon club Lounge for some pre-dinner drinks. The service was very friendly and our glasses were topped up regularly. The hors-d'oeuvres buffet was an excellent selection of tasty dishes which changed every evening. In fact it was so good that some guests were filling up instead of going out for dinner. We, however, ate in the hotel's main restaurant where the food was good but the service a bit rushed, possibly as it was around Divali and the place was full.
We enjoyed our stay and would certainly return. Previously, we have stayed at the Imperial which is gorgeous and has a heated pool, but a lot more expensive or the Maurya Sheraton which also has a heated pool but is not so well located. We would certainly recommend booking the Horizon Club rooms as having access to the lounge is a big bonus.
Top marks for service and an excellent location.

Room Tip: Horizon Club
See more room tips
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank heb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded May 9, 2013

Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

This is a true 5 star hotel,one of the best hotels to stay in. Extremely comfortable, well groomed and helpful staff, excellent food at a variety of restaurants.Chinese aare Thai food is mind blowing and very delicious, so do checkout the first floor multi cuisine restaurant.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Thank Rahul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded May 9, 2013

Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2013 via mobile

the hotel has a great location and well appointed rooms.

it is a real haven in Delhi.

the spa is excellent, there is a good fitness centre.

restaurants are good although not great.

the concierge and business centre staff are helpful.

the car service however, would benefit from having clearer rates, it is annoying that extra charges are added to an already agreed rate, and then cancelled when the guest complains.

finally, the hotel lets itself down at the last moments of the stay, because the insistent request for tips leaves a bad impression.

surely in a Shangri la hotel guests will leave tips if service is good, without being prompted and repeatedly asked, when leaving the room, at the door, and at the airport, "how's my service?"

this is not practised in other hotels in the city such as the Hyatt, where more courtesy applies.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lbl8878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded February 10, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services.
Please accept my most sincere apologies for the inconvenience caused to you during your visit.

Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard.

Thank you for bringing to our attention the issue related to the clarity of charges for transportation.
This is being attended to.

The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

Delhi was the last stop in our tour of northern India. Having stayed in many Shangri La hotels across Asia we were looking forward to some luxury on arrival at Delhi. We were allocated Room 301. If you are given this room, refuse it. It was noisy from lifts, the restaurant below, outside traffic and the emergency generator when the power cuts occurred. Next morning we asked to be moved, having not slept. We took an upgrade room which we were asked to pay extra for. After intervention from our travel company, Le Passage to India,this was resolved. It would not have left such a bitter taste if the hotel had offered the upgrade rather than have outside intervention but not to be.As for the rest, the hotel is lovely but a bit tired. Staff in the restaurant were poor, and compared to the service we had encountered across the rest of India, they seemed to lack training and supervision.
Overall, a disappointing end to our Indian holiday. Fortunately, we are now in Bangkok Shangri La where they do understand what makes a 5 star hotel which the Delhi Shangri La clearly does not.

Stayed: February 2013, traveled as a couple
1  Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded February 10, 2013

Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services.
Please accept my most sincere apologies for the inconvenience caused to you during your visit.

Thank you for bringing to our attention the noise from the elevators, generator set and outside traffic. This is being attended to. Our standard procedure in this event was to offer an upgraded room to you on a different floor to avoid any further inconvenience

The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

You’re sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

We spent three nights here with a warm welcome. We opted to stay on the top floor and enjoyed the benefits of the Horizon Club. our 10 year old son travelled with us, and the hotel was very accommodating by supplying us with a comfortable bed and linen for him. The food and refreshments were great and the spa is certainly one of the best. After a hot day of visiting temples and markets, we were happy to retreat to the oasis in the middle of a bustling city.

Room Tip: It's worth paying a bit extra for the Horizon club, the views are spectacular
See more room tips
  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Natalie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded May 9, 2013

Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

I'm a great fan of the Shhangri La hotels, and this one, although not as elegant as their Kowloon, Hong Kong hotel, does not disappoint. Rooms are handsome and have all the necessary ammenities. The buffet breakfast and dinner were excellent, having both Indian and Western specialities. Most important is that it is an oasis of quiet in bustling Delhi. The beds are very comfortable and I had a wonderful night's sleep after a 13 hour flight. My friend had a birthday while we were staying at the hotel. Hotel management noted this from his passport and sent up a huge bouquet of roses and a delicious chocolate cake. This came as a complete surprise but clearly indicates they care about their guests.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Palmtree2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded May 9, 2013

Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New Delhi hotels
Le Meridien New Delhi
#17 of 777 in New Delhi
3,057 reviews
The Lalit New Delhi
#35 of 777 in New Delhi
4,215 reviews
The Leela Palace New Delhi
#1 of 777 in New Delhi
3,035 reviews
Show Prices
Show Prices
Show Prices
Taj Mahal Hotel
#11 of 777 in New Delhi
2,199 reviews
Chanakyapuri/Lutyens' Delhi
Taj Diplomatic Enclave, New Delhi
Hyatt Regency Delhi
#48 of 777 in New Delhi
2,503 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La's Eros Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi > Connaught Place/Janpath
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#19 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#23 Luxury Hotel in New Delhi
Price Range: $171 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Agoda, getaroom.com, Priceline, Hotwire, Evoline ltd, Cancelon, TripOnline SA and HotelQuickly so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing