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“Favourable”

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Hotel Glitz Westend Inn
Ranked #225 of 715 Hotels in New Delhi
Cardiff
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Favourable”
Reviewed February 16, 2007

I have recently returned from Delhi where I visited along with some 40 others as part of a cricket tour.Before leaving we were all alarmed at the reports on TripAdvisor.However after our stay of some 10 days the reports were generally unfair.

Our party found the Hotel clean and well maintained (some building work is in porgress to part of the building) and the staff to be very courteous and helpful.

The reports about airport noise are clearly wrong.

The only downside is the location which is isolated from other facilities and involves an adventure in the Delhi traffic.

Stayed January 2007
Helpful?
2 Thank cricketr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 reviews from our community

Traveler rating
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    11
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • German first
  • Any
English first
East Midlands, UK
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 22, 2006

Stayed here for one night en route back to the UK. I didn't pay for the room myself, but was aware of how much it cost. For the price, I have to say I was expecting a lot better.

Start with the positives: room was spacious, and the marble floor gave a sense of luxury.

Then the negatives: the furniture was a little bit worn, and somewhat dusty. The bathroom was very poor, the walls had patches of mildew and the fittings were covered in limescale. The toilet, even though it had the "sanitary seal" on it, had clearly not been cleaned with a toilet brush. The windows were covered in dust.

However, the worst problem was the noise. The room overlooked a small internal courtyard that was being used as a "utility" area, and the staff were washing dishes late into the night. I put up with this, despite being woken up by the noise at 1230AM and about 115AM. When it happened again, at 230AM, I called the reception. The attitude of the duty manager (I think) was not helpful; he suggested that I was imagining things (I could see the pile of washed crockery out my window), and then said he was "socked" (sic) that this happened etc. At 230AM, with a flight to catch the next day, I came close to "socking" him myself :-) I saw him go down there, and things quietened down, but started again at 7AM.

For what it's worth, a colleague stayed in the same hotel a few days earlier and found it fine. There are apparently "old" and "new" rooms, maybe I got the old rooms.

  • Liked — Spacious
  • Disliked — Noise, dirt
  • Tips/Secrets — Ask to see the room
  • Stayed December 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank artoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these New Delhi hotels

Seattle, Washington
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 10, 2006

Missed a flight out of Delhi airport and scrambled for a place to stay. Airport staff pronounced this "Westin" -- imagine my surprise! A true nightmare. I had to laugh that they called the room I got a "super deluxe suite." The shower was made of three glass walls that joined with about an inch gap between them AND NO CAULK. A shower flooded the place entirely. Internet did not work. Guests were hoodlums. Food at the restaurant was abysmal. I'm pretty sure there were fleas in the bed. Took them 2h to send a car to the airport to get me, and every time I called they said it would be there in 5 minutes. Stay away!

  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank carcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 16, 2006

We stayed here because a travel agent booked us in saying it is a 4 star.

1. Check in was pathetic, they always give a bad room first. They will change to better room after you complain.

2. They will say no payment was made by travel agent; but that was not always the case & makes your checkout longer.

There seem to be preferential treatment to foreigners for some odd reason.

  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank kdandu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 11, 2006

We were part of a British group booked into this hotel for two nights while touring Delhi. This was a change from our original hotel itinerary in the Delhi area -- and it was somewhat disappointing. On the plus side, it is close to the airport. But in most regards it is not up to strong standards if you are looking for a four or five star hotel. This is two or three stars in Paris at best (and yet it is far from any tourist sites and shopping). The dining room food was adequate, although some in our group went hungry (not liking the few choices). Breafast selections especially were limited. The pool is fine and lovely in the afternoon, but sunset does bring mosquitoes (be sure to have and use your spray). The English language is a challenge for some of the staff, so communication can be humorous or frustrating. The property itself is not bad and has potential. However, some aspects of the rooms are rundown and needing more diligent and regular ongoing maintenance. The hotel is in three buildings. One has a lift, the other two (on two floors each) do not (just so you know). Overall, this hotel was a disappointing ending to our week in India -- our other hotels, in Agra and Jaipur, had been so very much nicer, cleaner, and better run.

  • Stayed October 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank QwertyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 21, 2006

I am an Indian living in the US. I am extremely patriotic and proud of India. But this is not about India, just a WARNING about this hotel.

I was transiting via Delhi and had to spend the night. The airport counter recommended this hotel and gave me a ride to the place.
- Check in went on well
- Noticed a party going on in one of the rooms with loud music and over 50 guests and called the front desk if they knew about a party and when it would end. The sound was reverberating since the rooms were all facing an open center area and the volume was way up on the powerful sound system.
- Response: "No we don't, there is no party". (Hmm that's an odd response right?? )
- By around 10:30 PM it was getting louder and the children were running around knocking on doors waking people up.
- This triggered a whole bunch of guests (mostly people transiting and spending just the one night weary and tired) to come out of there rooms and complain.
- Now the staff said they knew about a scheduled "Reception party" in one of the rooms and did not let people know during check in and that they cannot ask the people to reduce their noise "since they were in their room".

For crying out loud, there are over 50 people spilling out of the room, loud music reverberating and children running around knocking on all doors.

Its very odd that a hotel would ignore all their guest for a party. It may very well be that they got a whole bunch of money for it, but shouldn't a hotel of this standard live up to it. The party went on till well over 2:00 AM. In spite of guests complaining and simply too tired from their travel do walk out of the hotel.

Now don't even get me started on the service at "breakfast", where there were over 8 staff helping around 10 guests, where two of them were ganging up on an American guest for taking a second cup of coffee. Apparently each time you take anything, they need to note it down and put it on your tab.

Back at the airport, I asked the same counter which recommended this place and found that a lot of people have bad experience at this place and that they are forced to recommend this place since the owners are politically connected.

Now i truly believe that all the "Stars" that this place may have or get, is all because of the political connections.

  • Stayed January 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RafiqJalal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, Pennsylvania
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 21, 2006

very run down, dirty and mosquito ridden - don't believe the non-smoking policy, there are no non-smoking rooms and they all smell of stale cigarettes. The front half of the attached building is collapsing, half demolished, looks like an earthquake zone. Definitely not 4* quality but if you can get a really, really cheap deal it's manageable for one night. Buffet was disorganized but OK. Yes it's close to airport but nothing else is.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lyn61_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Glitz Westend Inn

Property: Hotel Glitz Westend Inn
Address: National Highway No 8, Near Shiv Murti, New Delhi 110002, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#56 Spa Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Glitz Westend Inn 3*
Number of rooms: 140
Official Description (provided by the hotel):
Glitz-West End Inn is a uniquely positioned property with more than 120 rooms and varied amenities to suit all kinds of needs and persona. Just 20 minutes away from New Delhi International Airport. Close to bustling city spaces like Cyber City, South Delhi and Aerocity. Only property in the area catering to destination wedding capacity of more than 300 guests. Multiple multi-cuisine restaurants with tasteful decor and ambiance. ... more   less 
Also Known As:
Hotel Westend New Delhi
Westend Inn Delhi
Hotel Westend Inn Delhi

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