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“Spa & Sauna is super”
Review of Clarion Collection

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Clarion Collection
Ranked #361 of 715 Hotels in New Delhi
London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Spa & Sauna is super”
Reviewed January 4, 2013

The best kept secret of this hotel is the fab Gym, Spa, Sauna and pool, amongst the best in Delhi, at fairly competitive prices. Great staff and overall very good atmosphere, good place to relax in summers by the pool or in winters in the sauna. The complex is very large with sizable parking and superbly maintained swimming pool and wonderful gardens. It is a great place to bring kids of any age and we certainly enjoyed the pool throughout the summer and anybody we spoke to will all come back again. I would highly recommend this for any family no matter what the ages are.

  • Stayed January 2013, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Richiejee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, General Manager at Clarion Collection, responded to this review, February 17, 2013
Dear Guest

We are happy that you liked the hotel offerings- specially the Spa facilities at Clarion Collection- Qutab New Delhi.
Looking forward to be of your service in near future.

regards
Ankush Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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128 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
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  • Any
English first
Brisbane, Australia
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 26, 2012

This was my first trip to New Delhi and I have to say that it was nice to have a hotel that was close to where I am working. Staying here for the first month of my two month business trip really helped me get accustomed to the city. Rooms are nice, the hotel may be an older building but most of the rooms seemed to be updated recently and are kept to a nice standard. Service was good and the front desk was always helpful. I would recommend this hotel if you are in Delhi on business in the Qutab area.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HungryTraveler84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, General Manager at Clarion Collection, responded to this review, January 2, 2013
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the services rendered to you. You are right when you stated that hotel product is well maintained and upgraded as per the industry standards.

Looking forward to be of your service again

Regards
Ankush Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 25, 2012

Obviously an old hotel but quite well maintained. Nice comfortable rooms and ideal location to explore this lovely city. We stayed here 4 nights and were quite happy with the hotel. Ate most of our meals outside except breakfast. Ordered room service one day, food was ok.
The service levels were very good. The pricing, considering it is a 5 star hotel was quite adequate. I would like to stay here again when I come to Delhi. Good and recommended.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jolath19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, General Manager at Clarion Collection, responded to this review, January 2, 2013
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the way we have maintained the hotel and other service standards.

Looking forward to be of your service again

Regards
Ankush Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeovil, United Kingdom
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 21, 2012

Stayed here july12, and have booked again for next year in Feb. Friendly staff, who work hard to ensure your stay is enjoyable. If you are a non-smoker ask for the non-smoking floor, we did not and had an unpleasant night as the room reeked of cigarette smoke, made worse through the air conditioning. We asked to move, but had to wait one night, and were moved to a higher standard room, at no extra cost, although we had to pay the higher tax rate for the new room. That was not ok, but we accepted it. Breakfast is excellent, and there is an excellent restaurant on site, where we had a great, and reasonable cost , meal.

Room Tip: If a non smoker, ensure you are on the non-smoking floor
See more room tips
  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nigel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, General Manager at Clarion Collection, responded to this review, January 2, 2013
Dear Mr Nigel

It was pleasure having you stay with us!!

We are delighted to know that we were able to make your stay comfortable. I have noted your request of smoking room and have updated your guest profile so that in future its been taken care of.

Looking forward to your next visit at Clarion Collection New Delhi

regards
Ankush Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
67 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 9, 2012

A good experience, lovely rooms, great service and wonderful location.
The food was really tasty and overall I would say, value for money. So when I get a choice, i would prefer this hotel for sure.
The only improvement suggested is that the response time for room service should be a bit better.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ambience4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, responded to this review, December 10, 2012
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the facilities available in the hotel. Your feedback regarding Room Service has been discussed with the department concerned.
Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, CA
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 29, 2012

Stayed here for four days. Breakfast had a good selection of food, even though the coffe tasted instant; although I found this to be true through much of India. Very nice staff, nice rooms with all amenities. Room was very comfortable. Closer to airport but convenient to major sites of New Delhi. Desk staff very efficient and friendly. Support staff very attentive. I enjoyed my stay here very much.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, responded to this review, December 10, 2012
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the facilities available in the hotel.
Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 22, 2012

Positives-
Location, and ONE helpful front office staff- Sophia

Negatives-
Poor attitude of staff
Lackadaisical service
Horrible restaurant
No redressall of guest grievances

My experience-
1. Airport transfer fails to turn up and I was lied to later.
2. No bath mats in the room from day 2.
3. No towel on day 3. Had to make 3 calls to reception and wait for an hour. (Housekeeping phone doesn't work)
4. Room isn't made up until 5 in the evening.
5. Housekeeping doesn't turn up on day 3 - I was told that I was going to check out on day 4 anyway.
6. Sheets weren't changed despite repeated requests.
7. Restaurant staff ignores requests for coffee and eggs to order. (A lady colleague was refused omelette and asked to have boiled eggs instead. (Bizarre- since other guests were seen having omelettes- But they were Caucasians, more on this later)
8. No hot water in the shower. Just barely lukewarm.

The list goes on and on.

Strangely enough, other members of my group said they had a great stay and the staff was exceedingly courteous. The only difference was they were foreigners (Caucasians and African) and stayed on the 6th floor. Feel free to draw your own conclusions. As far as I'm concerned I ain't going back there and would advice you to ignore the great reviews and probably do your own research if you're still keen on staying at this bug-infested, racist hell-hole.

Stayed November 2012, traveled on business
Helpful?
2 Thank xxCxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, responded to this review, December 11, 2012
Dear Guest

Thank you for sharing your feedback with us.

On behalf of the management, please accept my sincere apologies for the inconvenience faced by you during your stay.
It was unfortunate that you faced so many problems in the hotel and other members had a comfortable and enjoyable stay with us as mentioned by you in your feedback.

We at Clarion Collection strive to make every guests stay a memorable one with out best services however in your case I feel that we failed.

I would request you to give us an another opportunity so that we can serve you with highest quality of hospitality that we are known for.

regards
Ankush Sharma
Resident Manager

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the facilities available in the hotel.
Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Clarion Collection

Property: Clarion Collection
Address: Qutab Institutional Area, Shaheed Jeet Singh Marg, New Delhi 110016, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#77 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clarion Collection 4*
Number of rooms: 45
Official Description (provided by the hotel):
Edenpark New Delhi (Erstwhile Clarion Collection Qutab Hotel) is located in Qutab Institutional Area, a five minutes' drive from Qutab Minar. It offers Wi-fi, dining options, and rooms with large bay windows with a view of Qutab Minar and greenery around. Well-situated in South Delhi, Hotel is 23 km from the high-tech city of Gurgaon and 14 km from Connaught Place, 5 km from Shopping centres like Select Citywalk, DLF Emporio, Ambiance, DLF Promenade, Ansal Palza, Dilli Haat, and places to see like Garden of Five Senses, Lodhi Garden, Humayun Tomb, Qutab Minar, etc. Hotel is surrounded by various institutions like Fore School of Management, IIFT, International management Institute, Institute of Public health and finance, Indian Institute of Mass Communications and hospitals like Sita Ram Bhartia, Rockland , Fortis, AIIMS and Max. The air-conditioned rooms at Edenpark New Delhi come with room service and Wi-Fi access. Standard amenities include a minibar and tea/coffee maker. Guests can book a day trip at the tour desk- Jetfleet. At Zerzura, the cuisine encompasses the best of Middle East, North Africa and elements of the Mediterranean. Hotel offers free parking and is around 9 miles from Indira Gandhi International Airport. ... more   less 
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Also Known As:
Clarion Collection New Delhi Hotel New Delhi
Qutab Hotel Delhi
Qutub Hotel Delhi

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