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JW Marriott Hotel New Delhi Aerocity
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Reviews (2,454)
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1,719
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All reviewsthe executive loungeclose to the airportan airport hotelthe check in processrooms are spaciousexcellent hotelinternational airportluxury hotelspecial thankslong flightindian foodcourteous staffcoffee shopbusiness hotelmetro stationaerocityakira
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2,087 - 2,092 of 2,454 reviews
Reviewed September 1, 2014

The ambience and decor was good but I found the staff a little cold for my comfort. The coffee shop goofed up on the basic chicken club sandwich which was a big big let down for us. I can't comment on the room service because I didn't stayed there.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Service
Thank MPSNarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony P, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded September 1, 2014

Dear MPS Narang,

Thank you for staying with us and sharing a detailed account of your visit at our hotel.

At JW Marriott New Delhi Aerocity, it is our constant endeavor to provide our guests with the best services and facilities. Thus, we are disappointed to know that your experience with us has not been at par with your expectations. The issues raised by you have been shared with the teams and measures have been taken in the best interest of our valued patrons. I am sure you will find a marked change on your next visit and will enjoy your stay with us.

Thank you again for your review and we look forward to the opportunity of welcoming you soon.

Best Regards
Antony Page

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014

I stay at this hotel on a fairly regular basis, and have to say it is an exceptional property, that is enhanced by friendly, efficient staff. Good facilities, clean well appointed rooms and very good dining option's. I wish that all hotel's under the Marriott flag were like this!

  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank Zamflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony P, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded September 1, 2014

Dear Zamflyer,

Many thanks for staying with us at JW Marriott New Delhi Aerocity and reviewing us in this forum.

We are delighted to read your shining review of our hotel.Located near the airport, we are a preferred choice for business and leisure travelers around the world and your acknowledgement of the same pleases us. It is heartening to know that you had a good time here and our specialized services and facilities exceeded your expectations. Your wonderful review has been shared with our associates and they are thrilled and motivated.

Thank you again for making us your hospitality partner. We look forward to welcome you again soon.

Best Regards
Antony Page

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014

Outstanding Hotel near T3 (new terminal), serene surroundings, sound-proof rooms, no noise though adjoining the airport. Excellent Staff & Service, Plush Rooms with all comforts and luxury required for business and personal travel.

  • Stayed: August 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank RupamVakil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony P, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded September 1, 2014

Dear RupamVakil,

Many thanks for staying with us at JW Marriott New Delhi Aerocity and reviewing us in this forum.

We are delighted to read your detailed review of our hotel.Located near the airport, we are a preferred choice for business and leisure travelers around the world and your acknowledgement of the same pleases us. It is heartening to know that you had a good time here and our specialized services and facilities exceeded your expectations. Your wonderful review has been shared with our associates and they are thrilled and motivated.

Thank you again for making us your hospitality partner. We look forward to welcome you again soon.

Best Regards
Antony Page

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2014

This is definitely a beautiful five star hotel.

I especially want to thank Sumana and Abhijeet. Abhijeet checked us in at 3.00 am in morning. We were having luggage he helped us. Also, he quickly carried out all check in facilities from the room itself (scanning passports etc.).

Sumana helped my Mom a lot. She went above and beyond to assist us with our needs.

I sincerely hope Abhijeet and Sumana are promoted and rewarded for their great service!

  • Stayed: May 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Arnab H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony P, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded September 1, 2014

Dear Arnab,

Many thanks for staying with us at JW Marriott New Delhi Aerocity and reviewing us in this forum.

We are delighted to read your shining review of our hotel.Located near the airport, we are a preferred choice for business and leisure travelers around the world and your acknowledgement of the same pleases us. It is heartening to know that you had a good time here and our specialized services and facilities exceeded your expectations. Your wonderful review has been shared with our associates and they are thrilled and motivated.

Thank you again for making us your hospitality partner. We look forward to welcome you again soon.

Best Regards
Antony Page

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2014

I had to stay in Delhi for a day due to an emergency (missed connecting flight). It took just five minutes to reach the hotel from Terminal 3 of IGI airport. The staff was very helpful and courteous. The room was spacious, well-appointed and comfortable. Cocktails and food were very good. The breakfast spread in the morning was extensive and the service superb. The AYS (at your service) number was very helpful. To my surprise, they provided a Mercedes to drop me at the airport.

Room Tip: If you don't like to walk much, ask for a room near the elevators.
  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ramesh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony P, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded September 1, 2014

Dear Guest,

Many thanks for staying with us at JW Marriott New Delhi Aerocity and reviewing us in this forum.

We are delighted to read your shining review of our hotel.Located near the airport, we are a preferred choice for business and leisure travelers around the world and your acknowledgement of the same pleases us. It is heartening to know that you had a good time here and our specialized services and facilities exceeded your expectations. Your wonderful review has been shared with our associates and they are thrilled and motivated.

Thank you again for making us your hospitality partner. We look forward to welcome you again soon.

Best Regards
Antony Page

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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