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“Starwood Service Level Close to New Delhi International Airport”

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Four Points by Sheraton New Delhi, Airport Highway
Ranked #86 of 715 Hotels in New Delhi
Minsk, Belarus
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Starwood Service Level Close to New Delhi International Airport”
Reviewed February 12, 2014

Travelling to New Delhi for business (Auto Expo 2014) we were lucky to change reservation at a poor quality 3* hotel in the Centre for Premier Rooms at Four Points. Myself being an SPG member, I would rate this hotel as a good selection for business travellers, if you need a place not far from the airport and do not care about absence of spa/massage parlour at the hotel and no attractions in the walking distance.

Pros: proximity to the airport, premium facilities, helpfull staff, tasty cuisine, Wi-Fi quality

Cons: absence of spa and nearby attractions, unfinished construction works outside the hotel, paid Wi-Fi at the hotel, a la carte dinner (no buffet in the evening)

Room Tip: All rooms are ok except for the ones close to finishing construction works.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kirilmhs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepika U, Manager at Four Points by Sheraton New Delhi, Airport Highway, responded to this review, February 12, 2014
Dear Guest,

At the ouset, I would like to thank you for taking the time out for expressing your views on Tripadvisor.

We are pleased to learn that your stay with us was comfortable and you found our services and amenities up to your satisfaction. About your comments on Spa and paid Wi-Fi, I would like to add that Spa is currently in the construction phase and should be ready in another three months time. Should your travel brings you back to the city post May 2014 you will be able to revuvenate at our brand new SPA. Wi-Fi is complimentary to all guests staying in the hotel. Your room rate included free Wi-Fi access and this service was rightfully delivered to you for no cost.

Once again we would like to thank you for your motivating review about Four Points by Sheraton New Delhi and we look forward to welcoming you back.

Regards,
Deepika Udyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
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Guelph, Canada
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 9, 2014

Expected far more from a Sheraton property. Nice staff, but mishandled airport pickups (four missed pickups?), banging on the roof for two hours starting at 8:30 am on a Saturday and evidence of a general lack of training for staff wore me out. And no, it's not a resort. It's also in the middle of absolutely nowhere. There is nothing available within walking distance.

One more comment: The staff are trying hard. They want to please. They're polite, and kind. They just haven't been given the tools to be successful, and appear overwhelmed. I felt more sorry for them than anything else.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drewness88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepika U, Manager at Four Points by Sheraton New Delhi, Airport Highway, responded to this review, February 11, 2014
Dear Guest,

Thank you for sharing you valuable feedback on TripAdvisor.

Kindly accept our most sincere and profound apologies for the dissatisfaction and inconvenience caused to you which resulted in an inadequate value being delivered to you.

We have taken up your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action. However, we have also noticed that you and other three travelers were booked through an online channel on a rate that included complimentary airport transfers, your reservation details we recieved did not include flight details. Since online channels do not share guest contact details with the hotels there was no way we could have contacted you to request for your flight details.

May we request you to consider this as an isolated incident and not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel.

In case your travels bring you back to New Delhi we request you to stay with us again and give us an opportunity to serve you better.

Regards,
Deepika Udyan
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Armidale, Australia
Level Contributor
96 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 7, 2014

OK, it is clean, convenient for airport, and mostly quiet. However, apart from the checkin woman who was very good, and one of the restaurant guys, most of the other staff seemed not too well trained. What really ticked me off was being woken up at 1am by the fire alarm. Being conscious of fire hazards I grabbed my vitals and headed out the hotel. Guy at desk says "alarm error". These things do happen, but that was it, no "sorry about that" or would you like something. (I was very sleep deprived anyhow and had to make an early start). The other issue is that being an airport hotel you would think that it would be cognisant of when customers need to head off to the airport and have breakfast starting accordingly. I managed to get a bowl of cereal at 6:30 am.

In short, nice facility that needs a bit of management to make it work.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mark p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepika U, Manager at Four Points by Sheraton New Delhi, Airport Highway, responded to this review, February 11, 2014
Dear Guest,

I would like to take this opportunity to thank you for taking the time out to write a review on Trip Advisor. It was a pleasure having you stay with us. We appreciate your honest feedback. We are very concerned to learn that we fell short of your expectations during your recent stay with us. It is feedback like yours that help us learn and grow.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve

Regards,
Deepika Udyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 6, 2014

Very impressive.

I have stayed in this hotel before too and was always impressed with the overall satisfaction this hotel provides. From excellent food to neat & clean rooms, lush green lawns to comfortable location, everything fits perfectly fine for people travelling to Delhi for a night or two. They have recently changed the brand from Nidra to Four Points by Sheraton. The changes are very evident, not that it was bad earlier but changes have enhanced the entire look and feel factor for sure moreover, I am an SPG member and they are giving double points as a special offer . They have one coffee shop that serves limited but very fine quality menu. Service is good too- simple and fast that suits business travelers like me. Wi-Fi is free for guests staying in the hotel. Ask for room facing swimming pool as they are slightly bigger in nice. For the price paid, I think it is a decent choice.

Room Tip: swiming pool facing rooms
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  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shaivi2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepika U, Manager at Four Points by Sheraton New Delhi, Airport Highway, responded to this review, February 7, 2014
Dear Guest,

Thank you for taking out the time and sharing your valuable feedback with us.

Our team at Four Points by Sheraton New Delhi, Airport Highway is commited to ensure that all our guests experience fine quality of services. We are pleased to note that we have been able to successfully deliver services and amenities upto your satisfaction. We certainly hope that we remain your preferred choice of hotel in the city.

We look forward to welcoming you back to your home in New Delhi.

Regards,
Deepika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 5, 2014

This is now the 3rd night I have stayed here, and we've enjoyed ourselves each time. Upon arrival, the hotel is in excellent condition, and all public areas are clean. Our booking was honoured, and we were personally shown to a very clean room that was also in excellent condition. The gym is downstairs and has ample equipment for a business traveller, and it is open for 24 hours a day (if it is closed, just ask Reception).

After a good night's sleep, we have always enjoyed the breakfasts in the restaurant. It has a great selection, and the staff is very friendly and helpful. The food is fresh, and the taste is fabulous.

With the hotel's close proximity to the airport and the Delhi Metro, it is good value-for-money. If we return to Delhi anytime in the near future, I will certainly book a room here again.

Room Tip: Request a premium room.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepika U, Manager at Four Points by Sheraton New Delhi, Airport Highway, responded to this review, February 6, 2014
Dear Guest,

Thank you for staying with us at Four Points by Sheraton New Delhi, Airport Highway and sharing an appreciative feedback. Your kind words go a long way in boosting the morale of the team. We sincerely hope that we remain your preferred choice of hotels in times to come.

We look forward to welcoming you back in near future.

Regards,
Deepika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kerala
Level Contributor
58 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 5, 2014

Stayed here for a night and found it to be a typical airport Hotel except that it has a huge open space around it. Rooms are standard sized and they provide all basic modern amenities. Front office lacks warmth and definitely not of SPG standards - must be the initial days!

Had In Room dining and they promptly changed a faulty drink when I rang the room service. The buffet breakfast was of good quality and the service was impeccable.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vinvid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepika U, Manager at Four Points by Sheraton New Delhi, Airport Highway, responded to this review, February 6, 2014
Dear Guest,

We thank you for taking the time out and sharing your valuable feedback with us.

We noticed that you liked the hotel services, amenities and surroundings however we could not delight you due to lack of warmth in your check in experience. We have taken corrective measures to ensure that incident like this is not repeated ever. We hope this experience will not deter you from choosing to stay with us. It is feedback like your that help us learn and upgrade the hotel services.

We look forward to welcoming you again during your future visit to the city.

Regards,
Deepika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 29, 2014

Considering the hotel was just recently turned into a Four Points hotel it may be alright to overlook some shortcomings. At first appearance the hotel looks very promising and upon arrival at the hotel you will receive the proper greeting but definitely lacking the warmth and sincerity you'd normally get from other Four Points hotels. SPG preferred guest recognition was missing. Further training is required to reach Starwood standards. Another thing I was surprised to find out was that wifi was not free in public areas. There wasn't any complimentary airport pick up/drop off which you would assume there was since they put themselves out as an airport hotel. Other than dining at the hotel cafeteria or raiding the minibar you don't have much dining choices within the surrounding area although the guys at reception are more than happy to arrange transport for you if you needed to go anywhere around town. Be aware though that the hotel car is ridiculously expensive and you're better off hiring an outside taxi which I was happy that they provide guests that option. Check in and check out was a breeze so no problem when you're in a hurry. Overall, it was good overnight stay since I had to fly out the next day. I wouldn't recommend this hotel though for longstaying guests unless your business is near this area. However, it's good to know now that their is a FP near IGIA when you need a decent sleep before you move onwards the next day.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drmcflurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepika U, Manager at Four Points by Sheraton New Delhi, Airport Highway, responded to this review, February 6, 2014
Dear Guest,

We thank you for staying with us during your recent visit to the city.

Though we are glad to receive your excellent rating about our location, we regret that we couldn’t offer you service and dining options as per your expectation. We assure you that we would take corrective measures to provide an excellent stay on your next visit.

Thank you for sharing your valuable feedback and look forward to welcoming you soon.

Regards,
Deepika Udyan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton New Delhi, Airport Highway

Property: Four Points by Sheraton New Delhi, Airport Highway
Address: Samalka 9 Plot No, New Delhi 110002, India (Formerly Nidra Hotel Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #86 of 715 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton New Delhi, Airport Highway 4*
Number of rooms: 69
Official Description (provided by the hotel):
Feel the energy of success. Unlock bold experiences within the beating pulse of New Delhi. Experience pure style matched by boundless verve. Dream bigger than you've ever dreamed before. Pique your spirit; expand your mind. Live on the edge, where passion meets possibility. Urban intrigue awaits at the centre of it all, just 5 km from Indira Gandhi International Airport, and 7 km from New Delhi Domestic Airport. A quiet escape away from the hustle and bustle, with easy access to the business district. Everything you need, every detail taken care of by our team of experts. Receptive service interwoven with endless comforts. Dare to live the Nidra way - there's no holding back. Take it, it's yours. ... more   less 
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