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Hotel City Star
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Reviews (1,487)
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Reviewed March 30, 2013

A perfect, small hotel to base oneself in while in Delhi. An added bonus is the open top roof space for drinks and a very adequate restaurant. Easy to reach the various sightseeing spots in the city. Will definitely use this hotel again if passing through Delhi.

  • Stayed: March 2013, traveled as a couple
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4  Thank Felicity-Herts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

Pros:
-Beautiful hotel
-Great location
-Great breakfast, free juice on arrival

Cons:
-Lobby travel agent has high-pressure sales tactics
-We booked here because of the free airport pickup, called to confirm that they had our flight info, all the due diligence. We get to the airport, there's no one. We call them from a payphone:

"Our Driver's stuck in traffic, please take a taxi and we will reimburse you"

Sure that's fine, but we could have stayed somewhere cheaper and done that ourselves. We wanted the security of having someone meet us. . . And on top of that the traffic excuse was a straight out lie; it was 2am and the streets were empty.

-It took like 30 minutes to check us in once we had arrived for no good reason. We just wanted to sleep.

-After our first night, we were told there was no more room in the hotel, and we were shuffled to their sister hotel around the corner, which was a nice hotel and slightly cheaper, anyway. As we were leaving, someone walked in off the street without a reservation, asked for a room, and was given one right away.

Now this wasn't a one-star hotel stay, it was closer to 3, but it was obvious that they were trying to keep rooms empty in this hotel, which has a high Tripadvisor rating, and trying to fill up a relatively unknown hotel on a back street.

  • Stayed: February 2013, traveled with friends
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12  Thank canrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel C, Owner at Hotel City Star, responded to this reviewResponded April 1, 2013

Dear Guest,

Thank you very much for sharing your valuable feedback with us. We are indeed disappointed to see that our team has failed in so many spheres of service, thus spoiling your overall experience while staying with us and I sincerely apologize for that. It is very generous of you to still appreciate our Hotel’s location, Rooms and other amenities like complimentary Breakfast etc.

Concerning the issues that you have pointed out, I would like to inform you about the corrective measures that we have already initiated in those matters and would like to clarify a few things regarding our policy towards extending the booking of a Guest.

The Airport shuttles that we have employed to provide free Pick up to our Guests are outsourced; from the past month we have noticed such pickup delays and discrepancies on their part so to counteract that we have already placed an order to purchase our own vehicles to ensure smooth pickups in future for our esteemed Guests.

Our front desk staff is trained in a way to be especially sensitive towards the comforts of those Guests, arriving late at night, after a long and exhausting journey. They try to make the check in process as quick as possible to avoid any possible inconvenience to the Guests.
Usually, it takes at most 10 minutes to finish the check in formalities (Passport & visa verification) and allotment of Rooms etc; you were made to wait for half an hour is something totally unacceptable and a serious cause of concern, which will be looked upon in our weekly management meeting.

When it comes to extend the booking of a Guest; It is our policy to always give preference to the Guests already staying with us, than those coming as walk in Guests; although both the Guests would eventually pay for the room; still because we have already developed a service relation and a commitment towards our existing Guests we would never like to cause any undue trouble and botheration to them by denying extended stay.

For us it’s a matter of sheer proud & gives us a sense of fulfillment when a valued Guest wants to grace us with their extended stay, it’s a sign of their approval of our services; so I would humbly say that the Guest that you referred to in your review would surely be a Guest with a prior booking; still I feel profound regret that we lost the opportunity to please you due to unavailability of Rooms on that very day.

Once again, please accept our sincere apologies that we were not able to meet your expectations and we assure you of our consistent efforts to rise up to your aspirations and will provide you delightful service experience, hopefully in not so distant future.


Regards,
Amit Nagrath

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013 via mobile

We stayed here for three nights, it had a weird vibe but was ok. The rooms were comfortable and staff helpful, but you had to follow up to get things done, such as station pick ups and airport transfers. Breakfast was nice on the rooftop!

  • Stayed: March 2013
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2  Thank Mackaaus99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

i stayed at hotel city star for three nights with my wife and two child i must say it was one of the best hotel clean new modern rooms with all the facilities.hot water is available 24 hours (which is rare in India)very friendly staff always smiling and very helpful (specially with my kids).I must thank the room boys and housekeeping staff for making me very comfortable.travelling with small kids is not easy.I even called room boys very late(2:30 am)at night for food,though the English of the room boys is not very good but it shows that they are very eager to help you and always smiling,the area is bit crowded but in the heart of Delhi.walking distance from train station and metro line.food is tasty and good.(can add few more dishes in Chinese)"next visit to Delhi my first choice to stay"

Room Tip: "staff is very friendly do not hesitate to ask your questions they will guide you.also if you have any problem tell them they will help you"
  • Stayed: March 2013, traveled with family
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3  Thank Andy j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

Excellent Hotel right in the middle of New Delhi city. Close to all Tourist locations. The complete service right from Check-in( with a welcome drink) to check-out were conducted smoothly and without any hassles. The Doorman, Staff were very courteous and helpful. All requests were attended too promptly. Food was excellent (Both Breakfast and Room service). Breakfast spread was excellent which included Continental, North and South Indian dishes. I also used the Gym which is well maintained.

The only issue which I found was lack of Hand Towels, floor mat in all the rooms we had booked( We were group of 6 who had booked 3 rooms). We had to ask for these every day of our stay.
Taxis booked via the Hotel's Travel Desk is costly compared to the Market rate. Except for these issues, the stay was memorable for the whole group.

Room Tip: Go for the Rooms which ends with 02 e.g 102, 202, 302.. These are bigger in size than the side rooms.
  • Stayed: March 2013, traveled with family
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2  Thank ss659pune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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