This is undoubtedly the best bed and breakfast or even hotel I can say I have ever stayed at in Delhi. After coming to Delhi for many many years and being phased out by what they tell you and what you get - this hotel really stands apart. Right from the minute you inquire about the hotel, till you check in, you get first class service. You get prompt replies, detailed answers and everything works like clockwork.
I had a back issue and Coraline, Madhu and the other staff sent photos of beds even before a booking was made, not once, not twice but many a times. The pickup from the airport was as smooth as can be. Their clear emails about pick up instructions made me feel relaxed and made me realize how professional they were.
I wasn't even asked to show ID when I checked in. This is how trusting these people are. Breakfast was brought up promptly by Madhu and I felt like I had landed in the right place. The bathroom is one of the best by Indian standards, clean and hot water works great. The meals are always on time and there are no electricity cut outs (hardly).
Coraline is a beautiful soul. Always ready to help. When my mattresses were delivered, both Madhu and Coraline physically carried them up 6 flight of stairs. I have never seen anything like this. The cook, cleaners are all prompt and everything seems to gel together in a friendly, relaxed, and down to earth environment. They don’t even ask for money till the first few days.
The room is so affordable and the location so good that I can see Coraline does not do this for money. There are organic products throughout the b and b and the feel is very rustic but it is one of those places where you have a let go a few things go which any b and b is bound to have. Some ants, certain small things with batteries not working, and small changes to staff rosters. A hotel guide book would be nice but b and b’s hardly have this anyway but it would save Coraline and the staff repeating a tone of information. But that’s just me being picky.
I'm not sure what to say. I'm sure this place will not have too many rooms in the next few years, PLEASE DON’T CHANGE. But change is one of those things isn’t it?
It is one of the few places on earth where honesty, kindness and a unconditional show of love and respect is at the bedrock of their approach.
Thank you Coraline, Madhu, the cook and all other staff for treating me with respect and showing me that places like this still exist in this world!