Visiting the Taj-Mahal has always been the one place I have been longing to see, amongst the other great sites and cultures and history of India. A friend has recently booked through Gets Holidays for the Palace on Wheels, and had nothing but good things to say about Gets.
I started planning 2 months ahead. The agent, Miss Hina, was even available to call via phone for the initial contact getting all the information before starting to work things out via email. Her courtesy and professionalism was amazing. Provided what I needed quickly and efficiently even though I kept cutting and changing, but being most patient with me despite that. Finally the package and cost was worked out and everything was ready to go.
Of to get the visa. Or so I thought. With 2 weeks remaining to travel the visa would not be ready for a month at the earliest.
As with most agencies, there are cancellation policies in place. Not something I was planning to do.
Up stepped Mr Mahesh.
Between the two of them, Mahesh and Hina, they quickly re-organized everything in short time and just diverted my package quickly and comfortably ensuring i would not lose out on anything and booked me to Indonesia.
Both of them went beyond their duties, and obligatory customer service to ensure I would still be traveling on the same dates, with no major setbacks.
They even went so far as to inform their agents to take extra care of me coming in, as they now considered me a friend to the organization.
I would have no trouble at all recommending Gets Holidays due to my personal experience and situation.
They are definitely one of the most organized, and professionally staffed companies I have dealt with for traveling and they can set you up for trips outside India as well.
Give them a try. I certainly will again, for my delayed trip to India.
I look forward to them arranging that for me soon.
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