I am giving this property a 5 stars but I am also highlighting 2-3 points. I would not have had I met the manager who was just not around. So here it goes -
I have been in quite a few hotels around the world and I write reviews only about those that I feel should get a special mention or something that helps other guests.
I also belong ( part time ) to the hospitality industry and run a small B&B on the side so I am not easily troubled or pleased by minor problems.
This hotel seemed a true gem in a tough city when I was booking it online. The only time I stay in a hotel in Delhi is when I am with someone and its usually only for a few hours at night to sleep. We leave first thing in the morning so its more of a business trip.
I booked 2 standard rooms x 2 nights and paid in advance. Although we were single guests in single rooms I went to their website and booked 2 standard rooms ( thinking it was standard bed ) BUT when I checked in I was surprised to see a single bed in an extremely small room. The other guest had a room with an open toilet inside the room which is a bit of a shocker since we all expect doors ( well if we are not in tokyo that is ! ).
I showed my dissatisfaction as to wanting a normal room and the reply I got was it was this room for single travelers. I said what about the compact rooms and they said that was even smaller than this !! They were incorrect as later on another visit I got a compact room and it was the same ! The only difference was that now one room got a doored bathroom and one did not ( Vice versa before ) so it was all hogwash. They probably give single people the tiniest rooms irrespective of what you book.
A Piece of advise to the management - when 80% of your hotel is empty and you see a single traveler try giving them a normal ( large bedded room ) as a free upgrade. It will cost you nothing but its what most hotels do - its not costing you anything more !! It will certainly earn you brownie points.
I had to cancel 1 night and I wanted a refund to which they blatantly refused however on a lot of persuasion I was told that they were willing to reimburse me in the form of rooms at another date and I was booking another 2 rooms later but they will not give me the standard room but compact room. I was fine with it since I was happy my money was not going to a waste. I am thankful to the hotel BUT I am surprised I wanted to see the manager but he was never around on either of my visits. I'd love to have met him. Since I wanted to speak to him.
The first time I had a horrible time sleeping and I could hear the underground metro till 11 AM it was annoying since I hit the bed around 9:30 PM. This was the ground floor right next to the water cooler. Bad nights sleep. However the shower was amazing and very nice.
The second time they gave me a room on the first floor and I slept like a baby. Absolutely wonderful ! The shower was great and no problems. Except this time the shower and basin were right next to the bed, I found that odd but I suppose single people have no complaints.
I had just bought a new expensive car ( 3 days old ) and they were happy to let me park inside BUT I am doubtful as to where one would park in peak season since you can get barely 3 cars inside. Not many people will bring their cars as 90% of their guests will be foreigners using taxis etc.
Amici cafe is great - they have excellent breakfast and beverages and very clean and top quality. However I woke up and asked what time they open and the reception guy said 6:30, and even at 7:30 the cafe did not have anything ready except tea and coffee. They can do with some smarter lads in the cafe and less lazier since they guy was present but he just would not bother being fast.
Its a great place for foreign travelers and I can see why these guys are in the top 3 always out of 500 hotels. They deserve to be since most people here are helpful and smiling. No one here is out to con you. Its clean, safe and comfortable and I would say in a way pretty cheap considering some places in delhi cost twice as much and dont deliver anything clean or safe.
Indian travelers - this is not the place for families or someone who expects room service etc.
I would never stay with my family here but only because it is just not a place for families. Couples and travelers and business travelers will love this place.
The wifi is great. The location is spot on although a bit 3-4 minutes away from the metro station.
Overall superbly recommended place but not for families.
- Official Description (provided by the hotel):
- bloomrooms - Link Rd is superbly located in the heart of New Delhi, opposite Jangpura Metro Station. Only 4 minutes from historic Humayun's Tomb, 5 minutes from beautiful Lodi Gardens, 6 minutes from bustling Khan Market and 7 minutes from the Pragati Maidan Exhibition Centre. All our rooms come with custom built Cloud Beds, designed for an amazing sleep and in all our bathrooms you'll find award winning Grohe rain showers and Gilchrist & Soames amenities for an all round incredible wash. Each room features a 32 inch plasma TV with a good selection of channels and an in-room digital safe to keep your valuables guarded. We also offer FREE high speed wifi throughout the hotel and in all guest rooms, FREE mineral water and shuttle services- all helping you SAVE time & money. ... more less
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