We had the misfortune to stay here at the beginning and end of our trip in India. If I'd have had the energy I'd have looked for an alternative for the last night! To be fair, on our second stay we did get clean bed linen!
We'd booked a twin room with an extra bed (three sharing). When we arrived (at 5am) it took the staff nearly two hours to locate the extra bed and linen. Please note that because we wanted the room at such an early hour, we'd paid an additional charge! The toilet was on a constant flush (noisy) and then when the wash-basin leaked (all the foul water hitting the floor as soon as a tap was turned), the staff really weren't interested. One man arrived and when he was shown the problem he looked at me, shook his head and then mopped the floor with one of the towels. He then left, saying it was fixed. 24 hours later, after three more conversations, someone arrived and 'sort-of' fixed it. Everywhere in this hotel was dirty.
I know that this hotel isn't five star. I know that this is Delhi. However, this was the worst hotel I encountered in three trips to India!
The 'roof-top' terrace could have been a little gem, but again was staffed by completely disinterested staff. When we asked for a beer, we did get beer. Frozen beer. Sadly (obviously) it wasn't possible to drink (or pour) this. One 'waiter' arrived with a grubby bowl of warm water for us to put the bottles in and then disappeared with the bottles. When he returned the beer was warm and flat. He was unable (unwilling?) to tell us what had been done to said beer. We asked for a fresh beer and this arrived eventually (warm, but worth the wait by this point!). However, when we left the restaurant, the 'waiter' wanted to charge us for the frozen (undrinkable) beer. We queried this and eventually the manager agreed that we shouldn't pay for beverages that couldn't be consumed.
Really, I can't even tell you that the staff tried hard to make our stay a pleasant experience. We seemed to be an inconvenience.
- Official Description (provided by the hotel):
- The Hotel has aesthetically decorated huge lobby with different categories, well appointed, properly ventilated, spacious AC Rooms. A state of the art elevator is installed at the hotel. All the rooms are equipped with CC TV, refrigerator, WiFi Internet facility, tea & coffee maker, mineral water, fruit basket and the bathrooms are facilitated with bathtub, dental, shaving and bath kits to provide you with luxury bathing with running hot & cold water. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Cancelon and TripOnline SA so you can book your Hotel Surya Shelter reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.