It is rare these days to stay in a hotel without any hassles of some kind or the other. Well, Radisson Blu Plaza is one of those rare hotels. After I discovered this gem in September (see my review dated 25th Sept), I have now stayed here 4 times and made this my regular place to crash whenever I am in Delhi. Besides being extremely convenient to the airport (with their complimentary pickup and drop), it is right on the highway to take you to other parts of Delhi or Gurgaon in no more time than any other hotel in Delhi. This hotel offers an excellent breakfast buffet spread, airport transfers and wifi, all inclusive in your room rate, no ifs buts or other terms and conditions buried in fine print in your confirmation.
The breakfast buffet here is one of the best I have experienced anywhere in the world, and is a reason alone perhaps to stay here. The spread is some of the most varied and innovative, all served and offered with a smile on everyone's face. Besides the usual standard items in all such buffets, it is the hot, fresh Indian fare that changes daily, that takes the cake! I have never seen hot khasta kachoris, piping hot kallapams, melt in the mouth rawa idlis and the best sabudana khichdi (after my Mom's) in any other hotel in India. Hotels in North India are not exactly known for their south Indian fare (almost unpalatable in most cses), but here Chef Shekhar cooks up amazing dosas, uttapamas and daily change items that rival what you may expect in Chennai! The khasta kachoris were so good and such a favorite of mine, that manager Yatin made it a point to have it available for me every morning even when it was not the menu. He, along with my regular waiter Ukarsha and steward Vijay were just outstanding in their service.
In fact, from the moment you step out of the hotel limo, you are surrounded by staff and managers with a genuine smile and a real desire to be of help. You can almost touch the warmth pervading this place. I have been to over 80 countries, stay more than 90 days in hotels in a year, experienced all the major hotel chains and many independent hotels, and it is clear that real hospitality in this industry is very rare. Most of the time it is a 'put on' to either extract more from the guest or to make him feel good superficially. Here you can feel the difference. Small gestures like complimentary drinks voucher add to the overall feeling of being welcomed.
After my initial review and complaint about being served bottled water instead of filtered water, almost every staff member remembers that! However, the hotel still has ways to go before it can eliminate bottled water and the pile of plastic resulting from it. It just flies in the face of being a 'Green' hotel.
As a Gold member I now get upgraded to a Deluxe room that is slightly larger and has a bath tub along with a shower stall. However, the shower and the tub are poorly planned. There is no glass barrier between the two, as a result, while taking the shower, the tub gets all wet and dirty and also the water spills all over the floor making a mess. Similarly, the shower door does not open if you place a mat outside it, creating a further mess. This is a major drawback in the bathroom. Also, in some of the rooms I have stayed, there is an overhanging cabinet above the luggage rack, and I have managed to bump my head into its sharp corner many times. It is totally misplaced. However, in my present room (366), the cabinet is blissfully missing! Not sure what happened!
They have one of the best gyms I have used in a hotel, along with a very relaxing Spa that does not have outrageous prices.
Radisson has a 100% satisfaction guarantee, and the picky traveller that I am, I have invoked it a couple of times in other locations. Here, you will not find any reason to do that. They have truly put the money where their mouth is and stand behind it, and that is why I keep coming back and have now made this my regular place in Delhi.
- Official Description (provided by the hotel):
- Radisson Blu Plaza Delhi Airport is located within 4-5 Km of the International Airport. It offers a feel-at-home business or leisure stay with easy access to shopping and business districts of both Delhi and Gurgaon. Designed for travelers who want to be in a central location, Radisson Blu Plaza Delhi has 261 beautifully appointed guest rooms, including 140 Superior Rooms, 64 Premium Rooms, 35 Business Class Rooms, 7 Executive Suites, 14 Deluxe Suites and a Presidential Suite. Contemporary and modern in setting, all rooms offer elegant décor and luxurious amenities. Guests can savour the critically acclaimed cuisine, enjoy top-of-the-line service, relax at the Savannah bar and de-stress at the R- The spa. The Radisson’s theme-based spa suites are a perfect wellness retreat - a rejuvenating haven to restore energies, detox and unwind. Spread over an area of 20,000 sq ft at three levels, the spa offers the right blend of Asian traditions and European therapies. Radisson Blu Plaza Delhi is ideally suited for business travelers and leisure from across the globe. ... more less
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- Also Known As:
- Radisson Hotel New Delhi
- Radisson Hotel Delhi
- Raddison Hotels