1. Hotel did not honor reservations made 2 months in advance
We had bookings for 6 rooms. On arriving at night we were informed that not a single room was available in this hotel and that alternate arrangements had been made in other hotels across and behind the street. The alternate arrangements were not at all up to the level of expectation.
The hotel staff had the audacity to say that "if we didn't like the arrangements we could go elsewhere". This was in spite of the fact that the group included small children and senior citizens. On being threatened to go to court, the hotel staff accepted their mistake.
2. Poor facilities
The alternate hotels were we ended up getting rooms weren't clean enough. Rooms were smelly, noisy, bed sheets were old / used, bathrooms were unclean, malfunctioning, leaking.
The restaurant has very limited capacity and cannot accommodate large groups traveling together.
On asking for extra blankets an argument ensued and only when threatened did the request get met.
3. Food not satisfactory
The food served at the hotel doesn't live up to expectations. Even typical items like chicken tandoori are not good.More