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“Special request handled so gracefully”

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The Suryaa New Delhi
Ranked #18 of 715 Hotels in New Delhi
Certificate of Excellence
Surat, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Special request handled so gracefully”
Reviewed May 18, 2014

I stayed in the hotel 2 years back with a wedding group from Gujrat. I request the hotel to deliver a cake to my dear one near the hotel. I called up the hotel from Surat, the staff was so kind without having the second thought about the payment. Thank you Mr. Rehman for having trust in me. God bless all of you!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jhaverisurat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, May 28, 2014
Dear Valued Guest,

It is an honor to fulfill the request of our esteemed guest, and we thank you for acknowledging our effort on this forum. At Suryaa New Delhi, we believe no request is small or insignificant and strive to deliver to the best of our ability. We truly value your admiration and would certainly convey your appreciation to our dear associate.

We also want to inform you that our hotel has undergone many changes in the last two years, though the essence of services so memorable remains intact. We hope you would soon honor us with a visit and share your experience. Thank you again for writing to us, and we look forward to seeing you soon at our hotel in New Delhi.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,722 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (252)
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1 review
Reviewed May 7, 2014 via mobile

The suryaa new delhi is very nice property i stayed there in may my stay was execellent .Check inn was smooth food was good staff nice at front desk . Specially Mr.Dilwar was helping always . Restaurent was good .

Stayed May 2014, traveled with friends
Helpful?
Thank S2130TA_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, May 28, 2014
Dear Valued Guest,

Thank you for the five stars ratings and kind review regarding your stay at The Suryaa New Delhi.

Our team puts forth their best efforts in catering to guests’ needs and your heartening feedback has encouraged them to continue with their hard work and dedication. We are also glad to know that you had a pleasant dining experience at our hotel. We take this opportunity to inform you that we strive to please the different palates of our guests at our various dining outlets that include Sampan, Atrium Lounge, French Crust and Ssence.

Once again, thank you for praising our offerings on this forum and sharing your ‘ever so memorable’ experience. It was indeed a pleasure to be at your service, and we hope you would continue being our valued guest.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2014

The service renderered is in line with all the finest hotels.the staff and management were efficient. Liked the room very much. Food at the Ssence was excellent and lavish. They could add free wifi otherwise everything was prefect. Zuber was very helpful.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ab2baker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, May 8, 2014
Dear Valued Guest,

We thank you for taking out time to share your valuable review on this forum. It is indeed a feedback such as yours that keeps us on our toes and motivates us to continuously upgrade our services.

At The Suryaa New Delhi, our guests can expect the best of traditional Indian hospitality along with contemporary comfort. It is a pleasure to note that we could extend an ‘ever so memorable’ experience and impress you with our service, rooms and dining outlet. Ssence is our newly launched restaurant and we are happy to know that we could pamper your taste buds with our elaborate offerings.

We confer utmost importance to our guest suggestion and we would certainly discuss your suggestion about free Wi-Fi. Once again, many thanks for your kind review and patronage. It was a delight having you with us and we hope you would continue honoring us with your revisits.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 29, 2014

My sister and I recently spent 14 nights at the Suryaa hotel, after flying in from Toronto. Check-in was seamless, although we received a smoking room, even after having emailed the hotel previously for a non-smoking room. The room then got switched to one that was large and spacious, which made our stay even more memorable, as like a previous reviewer mentioned, the rooms really make or break the experience of a hotel, overall.

The breakfast buffet was fantastic, with both Indian and Western options available. Fresh fruit and made-to-order omelets were great.

The hotel property is very well maintained, although it can get a little noisy with the renovations happening on-site. I do travel quite a bit for work and have stayed at many 4 star plus properties, but I have to say that the level of service at the Suryaa matches that of the properties in North America - all the staff seem to go out of their way to make the hotel patrons happy.

Thank you to Aqil who ensured our stay was great for the 2 weeks we were there. Keep up the great level of service, and we will likely book this hotel for our next visit to India.

Room Tip: Non-smoking room
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank me b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, May 4, 2014
Dear Valued Guest,

Thank you for wonderfully praising our services on this forum and rating us with five stars.

Guest satisfaction is our primary objective and feedback such as yours means a lot to us.
We are happy to learn about your ‘ever so memorable experience’ and to know that our associates could take good care of you. Though we regret the initial glitch in regards to your reservation, we are glad that the prompt action by our team more than made up for it. We also express our gratitude for putting in a good word for our dining options, overall ambiance and rooms. Your kind words will indeed go a long way in encouraging the entire team to put forth their best efforts.

Once again, thank you for writing to us and letting us know that you might honor us with a revisit. We look forward to welcoming you with ‘services so memorable’.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne Bay, United Kingdom
Level 5 Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed April 28, 2014

We recently spent 2 nights at Suryaa at the start of Golden Triangle tour. We then finished with another one night before our flight home. The hotel is excellent and very comfortable. We ate at both SSence and also the roof restaurant Sampan. Both were excellent. At SSence we had the buffet which was a expensive but at both restaurants the food was extremely good and the breakfast choice was very good. We are pleased that we stayed at this hotel as it was a very relaxing start to our tour. The only downside was that on both stays we were given smoking rooms, which although cleaned you could still smell the smoke from previous guests. We were not asked if we would prefer a non smoking room. Would recommend though.

Room Tip: Ask for a Non Smoking room
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bycroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, May 4, 2014
Dear Valued Guest,

We thank you for commencing and ending your trip to India with a stay at The Suryaa New Delhi.

Our hotel represents the beautiful conjunction of traditional hospitality and contemporary comforts that makes it an ideal escapade for travelers from across the globe. We are delighted to know that you had a comfortable stay with us and found our services to your expectations. Your kind remarks about our offerings at Ssence and Sampan are testimony to the fact that we have mastered the trick of pleasing the palate of our discerning diners.

We have also noted your concern in regards to the room allocated to you and would ensure that everything is tailor-made according to your liking during your next visit. Once again, thank you for appreciating the different facets of our hotel in your review. It was a pleasure serving you at our hotel in New Delhi and we would be honored to have you again with us.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 26, 2014 via mobile

An excellent place to stay. Room was clean and spacious. Easier to both town and airport. Staff was very hospitable and welcoming. Food was excellent especiall their upstairs restaurant Sampan , a must do.

Stayed April 2014, traveled with friends
Helpful?
Thank Kirti1680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, May 4, 2014
Dear Valued Guest,

We thank you for your generous appraisal of our hotel services on this forum.

The Suryaa New Delhi is located in the heart of South Delhi and provides an easy access to the airport as well as Central Delhi. We are happy to know that our location added value to your overall experience. At our hotel, we confer utmost importance to our upkeep and your kind remark about our cleanliness will certainly delight our housekeeping team. We are also happy to note that we could please you with our ‘services so memorable’ and dining outlet, Sampan.

Thank you again for staying at our hotel and boosting our morale with your wonderful review.
We hope you would soon give us another chance of welcoming you at The Suryaa New Delhi and extending yet another ‘ever so memorable’ experience.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level 4 Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 24, 2014

Hi All,

Happened to stay for two nights this month (23 & 24th). Good property....bed was very comfortable.....breakfast was too good.....bathroom shower cubicle was too small for this category hotel....needs improvement....overall it was a decent stay at The Suryaa hotel.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karthik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, May 4, 2014
Dear Valued Guest,

We are glad to hear from you on this public forum and to know about your recent stay experience with us.

The Suryaa New Delhi is a luxury business hotel that pampers guests with modern business amenities and top hospitality. We are happy to know that you had a good night sleep at our comfortable bed and woke to a delicious breakfast spread. Our dining outlets have a loyal following of repeat customers and we are glad to know that you, too, had a pleasant experience. We have also noted down your concern and will certainly forward it to the concerned department.

Once again, thank you for allowing us to serve you with our ‘services so memorable’ during your trip to Delhi and we look forward to your next visit.

Your feedback is important to us!

Best Regards,
Pankaj Mathur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Suryaa New Delhi

Property: The Suryaa New Delhi
Address: New Friends Colony | Community Centre, New Delhi 110025, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in New Delhi
#15 Luxury Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#46 Family Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Suryaa New Delhi 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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