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“Hotel Suryaa New Delhi”

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The Suryaa New Delhi
Ranked #26 of 713 Hotels in New Delhi
Certificate of Excellence
Maui
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hotel Suryaa New Delhi”
Reviewed August 23, 2013

I stayed at this hotel in November 2012 and after a very long flight I was so pleased at the comfort offered. The rooms were well appointed and the breakfast offered a great selection. I especially liked the shops in the hotel. The shop keepers and staff were very friendly and helpful. I am returning to New Delhi this November with a group on a private tour and had my tour operator change the hotel offered to the Suryaa. My last stay was for only one night but I will be staying four nights this year. I am looking forward to staying there again.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hula1girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, August 30, 2013
Dear Valued Guest,

Thank you for taking out time and writing the feedback.

I am delighted to note that we have met your expectations during your stay with us. At The Suryaa New Delhi, we always attempt to go beyond the expectations of our guest and their admiration is our best incentive.

We hope to welcome you back soon.

Your feedback is important to us.

Regards,

Pankaj Mathur-General Manager
The Suryaa New Delhi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,554 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (240)
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Bhopal, India
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 13, 2013

Nice hotel. Rooms have all the amenities, Food was also available in all varieties and quality wsie alaso very good. But they have a rule… notwithstanding the same category (tariff) of rooms, they place fruits in some rooms but in others they just ignore. Morning Buffet retaurant was a bit under spaced and looked conjusted. Overall average experience.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BJS108000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, August 22, 2013
Dear Valued Guest,

Thank you very much for sparing your time and giving us your valuable feedback. Me and my team are motivated to hear that you enjoyed your stay with us. I have made a personal note of your comment regarding Fruit Basket and regret the inconvenience faced. I will ensure that it is placed in your room during your next visit. I have also noted that you found Morning Buffet area a bit congested, since our restaurants are in process of up-gradation and the restaurant you had your breakfast at is a temporary location. Nonetheless I appreciate your detailed observation and concern, these comments eventually help us to improvise and achieve higher levels of perfection.

Your feedback is important to us.

Regards,

Pankaj Mathur-General Manager
The Suryaa New Delhi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goole, United Kingdom
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 7, 2013

A really good hotel with cheerful helpful staff. The rooms were clean, comfortable and spacious and the air conditioning worked as it should. The food was of good quality and the hotel even provided a birthday cake to help me celebrate my birthday. On our return after travelling around India for 2 weeks we were recognised and welcomed back as though we were well established residents. The local shops near by saved us going into the centre of Delhi.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, August 12, 2013
Dear Valued Guest,

Thank you so much for your very kind feedback. I am very happy that you enjoyed your stay with us & for the wonderful things you have said about our rooms, team and services. Your appreciation has been conveyed to our team.

We look forward to welcoming you back to The Suryaa New Delhi.

Your feedback is important to us.


Regards,
Pankaj Mathur-General Manager
The Suryaa New Delhi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 6, 2013

We stayed in this hotel for two nights, very professional staff very clean bathroom and excellent value for money. I recommend surya to NRI travelers to stay at this hotel ***** luxury with exceptional service.very good breakfast options.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MThanki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, August 12, 2013
Dear Valued Guest,

Thank you very much for taking out time and expressing your feedback on your stay at The Suryaa New Delhi. I am glad that you enjoyed your stay with us, thank you so much for appreciating our staff, rooms, and breakfast. Such comments motivate us to achieve even higher levels of perfection. We look forward to welcome you back to The Suryaa New Delhi and hope it will be soon.

Your feedback is important to us.

Regards,
Pankaj Mathur-General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 5, 2013

We stayed in this hotel for 2 days during our North India Trip.
1. Location of the hotel is near the market place so we could spend more time in shopping...My wife was more happy...Also few south indian hotels are there near to this hotel...so we could have our favourite dishes....
2. Hotel was very clean and all facilities were there.
3. Service was also good...
4. We started to Agra in the early hours (around 5 AM)...We requested them sandwitch breakfast to make it ready at 5 AM....They agreed and it was ready by 5 AM itself...

Overall, it was very nice experience...I don't know about the pricing as it was booked by my tour operator...

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TGSARA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, August 8, 2013
Dear Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team and services.

At The Suryaa, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back on your next visit to New Delhi.

Warm regards,
Pankaj Mathur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 4, 2013

The bedrooms were great, the staff was professional and the breakfast was plentiful. Only concern was that the dining hall staff was too overbearing and continually interrupted our meals. The cleaning staff also asked if we wanted our room cleaned at 10pm, at 7am and any other time we happened to return to the room. It seemed like the cleaning staff had nothing better to do!

Room Tip: Great views higher up.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdtGrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, August 8, 2013
Dear Guest,

Thank you for your feedback. We greatly appreciate the positive comments about the hotel and we are obliged that our team was able to make your stay comfortable. Having said that, we have read and analyzed your comment very carefully, the sole intent being to improve our self. We firmly believe that only a genuine well wisher gives such detailed feedback, we are very grateful to you.

Please be assured your experience was certainly not reflective of our usual standard of service and I do apologies for any inconvenience that you may have faced. I am confident that we shall be able to step up and show immediate improvement in all mentioned areas.

Once again we would like to thank you for your constructive feedback and take this opportunity to invite you back on your next visit to New Delhi to stay with us , please do write to me directly and I assure you an extremely pleasant stay.

Warm regards,
Pankaj Mathur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 30, 2013

I stayed 4 nights in this hotel and I was very pleased with the standards. Very clean room. Exterior wasn't that great but interior was good.Very friendly staff and try their best to help. Rooms are very reasonably priced but food can be little expensive. They also can do with some live music in the lobby. Narayan Singh did a great job in the restaurant and did his best to make me feel important during a busy lunch at the restaurant. Great location too and did cost me Rs 600 taxi fees from the airport. I had a very pleasant stay and will do it again!.

Room Tip: My room was in the1st floor and I was happy there!
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SamJ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, August 3, 2013
Dear Valued Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel and staff. We have conveyed your compliments to Narayan Singh at restaurant. I have made a careful note regarding live music in lobby, thank you for your observation, I have also taken a note regarding food being expensive and would like to assure you that our pricing is in line with other 5 star hotels in Delhi, I regret any inconvenience you faced.

At The Suryaa New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

Your feedback is important to us.

Regards,

Pankaj Mathur-General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Suryaa New Delhi

Property: The Suryaa New Delhi
Address: New Friends Colony | Community Centre, New Delhi 110025, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in New Delhi
#20 Luxury Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#46 Family Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Suryaa New Delhi 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Delhi
Crowne Plaza Hotel New Delhi
Crowneplaza Hotels

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