This hotel falls far short of what one would expect of a 5 star. They had a distinct lack of hospitality, shown from the first moment when I wasn't even shown my room. I had a number of complaints about the service, but the biggest was the sheer incompetence of the managers who simply could not come close to addressing the issues that I raised. It was literally like talking to a call centre again.
They also outrageously charged by rs1300 for a 10 minute local phone call that I made from my room, and when asked could not justify in the slightest why their rate was a thousand more time than a normal std rate, and why there was no indication prior to making the call how much it would costs. The mangers were all completely useless. I would never stay here again.
- Official Description (provided by the hotel):
- The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more less
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- Also Known As:
- The Suryaa New Delhi Hotel New Delhi
- Crowne Plaza New Delhi
- Crowne Plaza Hotel Delhi
- Crowne Plaza Hotel New Delhi
- Crowne Plaza Delhi
- Crowneplaza Hotels