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“Worst experience of a 5 star”
Review of The Suryaa

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The Suryaa
Ranked #18 of 736 Hotels in New Delhi
Certificate of Excellence
A TripAdvisor Member
Mumbai
113
Reviewed January 7, 2013

This hotel falls far short of what one would expect of a 5 star. They had a distinct lack of hospitality, shown from the first moment when I wasn't even shown my room. I had a number of complaints about the service, but the biggest was the sheer incompetence of the managers who simply could not come close to addressing the issues that I raised. It was literally like talking to a call centre again.

They also outrageously charged by rs1300 for a 10 minute local phone call that I made from my room, and when asked could not justify in the slightest why their rate was a thousand more time than a normal std rate, and why there was no indication prior to making the call how much it would costs. The mangers were all completely useless. I would never stay here again.

  • Stayed: January 2013, traveled solo
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Review collected in partnership with Cleartrip
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,426 - 1,432 of 1,961 reviews

Reviewed December 30, 2012

stay for two days in Delhi to attend a marriage of one of my relative,i choose the Hotel Surya near by........
i was one of the persons who got fooled by seeing the image of hotel on this site..this hotel is the filthiest hotel i have seen in my life..the taps leak,their is noise and disturbance whole night..hotel staff keep talking loudly whole night..it is an pathetic hotel..the room was smelly and washroom was so dirty that u just don't want 2 go loo..it was an awful experience..

  • Stayed: December 2012, traveled with family
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3  Thank viki_sikka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GreeshBindra, General Manager at The Suryaa, responded to this reviewResponded January 12, 2013

Dear Valued Guest,
Thank you for your feedback.

We have viewed your comments with great concern and are taking immediate corrective actions towards it…We have discussed your concern regarding the washrooms with the concerned department and have taken immediate corrective measures towards it. As per our normal basic hygiene standards we, at The Suryaa, New Delhi take cleanliness as our utmost important service parameter for the hotel…Our aim to bring the best hospitality and service experience for our guests.

Our team at The Suryaa, New Delhi hopes to make your next visit at the hotel a pleasant experience. We hope it will be soon.

You feedback is important for us.

Thanks & Regards,

Greesh Bindra
Vice President & General Manager
The Suryaa, New Delhi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

Having traveled extensively for many years... I decided to try something 'Luxurious' this time. I was more than pleasantly surprised. Even though i have visited even more luxurious hotels in the world... the Suryaa is, by far, the 'finest' yet. Not just the service, which was by the way excellent, but every possible aspect of one's stay is perfected in a professional but 'relaxed' way. Everyone is quite helpful, and in a genuine manner. The food is delicious and good quality. The rooms are large, quiet, and very comfortable. When i return to New Delhi, there is no question as to where i will stay.

Room Tip: The seventh floor is quieter - and at the end of the hall.
See more room tips
  • Stayed: November 2012, traveled solo
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2  Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GreeshBindra, General Manager at The Suryaa, responded to this reviewResponded January 12, 2013

Dear Guest,

We sincerely thank you for your encouraging feedback for our hotel, restaurants and services. I am glad that you enjoyed your time spent with us.

We look forward to welcoming you back.

Yours sincerely,
Greesh Bindra
Vice President General Manager – The Suryaa, New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2012

First time in India and our host booked us at this hotel. What a wonderful experience, everyone was so accommodating to our needs. The staff was very helpful in every way possible. Definitely staying there again.

  • Stayed: November 2012
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1  Thank nkawal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

The suryaa new Delhi was a safe little haven in the middle of one of the most crazy cities in the world! As 3 young females on our first trip to Delhi, we were so grateful that the suryaa provided us with a safe and secure base from which we could explore the city.
The staff were outstanding - helpful and friendly all the time. Our room was great and all 3 of us were able to share a room without any extra charge. We had breakfast Buffet included which was magnificent - no other word to describe it really :)
We also made good use of the spa and sauna facilities located in the ladies only health spa, also making use of the beauty salon located on site.
All in all, the suryaa was warm, welcoming, friendly, clean and secure and exceeded all of our expectations for the price we paid to stay there.
Some advice though - the hotel taxis are extremely expensive, so just walk outside and get a rickshaw!
Also don't buy drinks from the hotel!! They charged the equivalent of 6 Aussie dollars for a coke which is absolutely outrageous when they are available down the road for 50 rupees.

  • Stayed: October 2012
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Thank Megan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012

We stayed on four different occasions over one holiday and the rooms varied in condition! We had a door to an adjoining room (it was double locked!) on two occasions, and could hear the people in the room very clearly. The beds were very comfy, also the pillows. The manger in restaurant, Shailendra, was extremely friendly and so kind when I had a bug!! He was very attentive and spoke perfect English.

  • Stayed: December 2012, traveled with friends
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Thank uballey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Cleartrip
Thank Ashish T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Suryaa

Address: New Friends Colony | Community Centre, New Delhi 110002, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in New Delhi
#16 Luxury Hotel in New Delhi
#27 Family Hotel in New Delhi
#37 Romantic Hotel in New Delhi
#67 Business Hotel in New Delhi
Price Range: $92 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Suryaa 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Hotel New Delhi
Crowne Plaza Delhi
Crowneplaza Hotels

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