We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We enjoyed this hotel but asked to change rooms”
Review of The Hans New Delhi

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Hans New Delhi
Ranked #111 of 715 Hotels in New Delhi
Grand Cayman
Level Contributor
121 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“We enjoyed this hotel but asked to change rooms”
Reviewed February 1, 2009

We have no idea what we actually paid to stay at this hotel for three nights as it was part of a package that included airport to and fro transfers, transfers to train to Agra plus Agra (Taj & Fort) tour with a guide. Having said that, given the overall package price I think it was very reasonable. We got a guide one day to tour Delhi itself then the other two days were arrival and Agra so we did not see much of the surrouding area of Connought. We did speak to some guests who thought it was fine to walk around the area and they said they felt safe both during the day as well as the evening. There is a pretty good mixed Asian/North American breakfast buffet (included) so anyone should be quite happy. The lobby is pleasant and the staff were always helpful. When we arrived and were shown to our room and we were really disappointed. The bed looked so small I knew that two of us could not comfortably sleep in it for three nights! The room was also very small and if there was any window it was not immediately obvious. It may well be that is what we paid for - so hard to know what they actually book for you in a package and call a double room, but the porter himself made a call and the next thing we knew he took us to another huge room with a king bed, huge corner window views complete with loveseat and it was great. There was no additional charge when we checked out so I think the hotel is pretty decent for doing that. Big difference between the room though so try to check to see what it is you are getting. Often a double room is simply a double bed - not even a queen and many are not used to that! This hotel was only a few minutes drive to the train for Agra as well.

  • Liked — The room we ended up with was wonderful and the staff were very good.
  • Disliked — The initial room that we were given.
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank CanadianIslanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

606 reviews from our community

Traveler rating
    81
    276
    173
    42
    34
See reviews for
79
153
47
188
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Edina MN
Level Contributor
180 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed January 10, 2009

A perfectly acceptable hotel. Nothing special, but clean and modern. Good central location.

  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank russr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 7, 2008

Firstly you need to look beyond the exterior of the hotel, which is absolutely terrible and in serious need of updating -- the inside of the Hans is clean, well looked after and the rooms are well furnished and a reasonable size. They are also high enough away from the street to shield you from the incessant traffic noise outside (remember, this is the centre of Delhi).

The staff speak good English and were helpful and attentive to our many requests, at any time of day or night, including helping to dress a saree for the wedding we were attending. They are also generous with providing complimentary bottled water, which is a must in India.

The complimentary breakfast is of a good quality, runs until 10am if you don't want to get up too early, and the choice is reasonable. The hotel restaurant offers both Indian and Western food and the standard is quite high.

The location is convenient, being 5-10 minutes walk from Connaught Place. But be warned, it really is a walk on the wild side!! Despite being right by a supposedly upmarket shopping area in the nation's capital, you should be prepared for manic and downright dangerous traffic, beggars, thieves, wild dogs roaming the streets, people constantly trying to sell you trinkets or get you into a rickshaw, dust, dirt and pollution that hurts your eyes and throat. Suffice to say, we only tried this walk once.

In summary, the Hans Hotel is rare in being a good quality mid-range hotel in a convenient location. If you really have to go to Delhi and don't want to run to 5 star prices or risk somewhere more downmarket then this is a good choice.

  • Liked — Very helpful staff
  • Disliked — The moment you step onto the street it's like stepping out into the Wild West without a gun
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ceeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
des-hansplaza, Rooms Division Manager at The Hans New Delhi, responded to this review, May 18, 2009
Dear guest

Thanks for taking the time for you to let us know how you feel.
You are requested to share your suggestions if any to improve on our service standards and make your stay a memorable one when you travel next to Delhi.
Please write to us at rdm@hanshotels.com
regards
ankush sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
304 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed November 29, 2008

After a disastorous start to our trip to Delhi with a different hotel, we booked into this hotel at the last minute.
Excellent staff, excellent rooms and service.
Rooms are on par with a 4 star hotel in UK and all the amenities were present, like table, chairs, flat screen tv, nice king size bed,safe etc.
The walls are quite thin so you could hear next door which was the only down side.
The breakfast was included although it adequate and not spectacular.
Overall good place to stay to explore New Delhi.

  • Liked — Location, service
  • Disliked — Thin room walls- you could hear people talking next door!!
  • Stayed November 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dselvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montreal
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 16, 2008

Located close enough to many restaurants and shops but the hotel floors are high enough that you are not disturbed by traffic noises. Very clean and nice hotel. Excellent breakfast.

  • Stayed October 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mgagnon66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
87 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed November 8, 2008

Stayed 2 nights at the Hans Hotel in November, 2008. Didn't actually stay in the room much, as I was on tours all day, both days. This is one of the least expensive, but nicer hotels, though the Deluxe room is a bit small.

The problem I had is that I called Housekeeping 3 times to bring a power adapter, as my universal kit does not fit the power outlets in India. They kept saying "yes" but it never came.

  • Stayed November 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrekker728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 6, 2008

We booked three rooms for our family members on our way back to Auckland after the marriage of our son in Amritsar.

The hotel looks okay but the office staff are terrible-eg I get a call at 11pm one night asking me when will I settle the hotel bill !

The Italian Restaurant meal had a fly cooked in our fried egg- miraculously they did not charge us for that meal. Kaffe restaurant meals and staff were the best thing this hotel has got.
Showers in the room leaked, toilet paper was rationed as if there is a world wide shortage.
On my advice a family has this week cancelled their booking at Hans Plaza- it is well located but the charges are like a five star.

  • Liked — Room size
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank fijiwalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
des-hansplaza, Rooms Division Manager at The Hans New Delhi, responded to this review, May 18, 2009
Dear guest

Thanks for taking the time for you to let us know how you feel.We appreciate the customers to let us know when the things aren’t right.
Clearly we have upset you and I want you to know that getting to the bottom of this is just as important to me as it is to you.
I realize the service you encountered was an inconvenience. If I were in your shoes I am sure that I would feel just as you do.
your feedback has been discussed with the department concerned for corrective measures to be taken.
Please accept my gratitude once again for sharing your comments.

regards
ankush sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New Delhi hotels

Hotels you might also like...
Travelers also viewed these New Delhi hotels
0.4 mi away
Hotel Palace Heights
Hotel Palace Heights
#34 of 715 in New Delhi
673 reviews
0.6 mi away
The Park New Delhi
The Park New Delhi
#62 of 715 in New Delhi
2,877 reviews
0.6 mi away
Radisson Blu Marina Connaught Place
Show Prices
Show Prices
Show Prices
0.7 mi away
Hotel The Royal Plaza
Hotel The Royal Plaza
#73 of 715 in New Delhi
2,324 reviews
0.4 mi away
Hotel Bright
Hotel Bright
#107 of 715 in New Delhi
324 reviews
1.1 mi away
The Metropolitan Hotel & Spa New Delhi
Show Prices
Show Prices
Show Prices

Been to The Hans New Delhi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Hans New Delhi

Property: The Hans New Delhi
Address: 15 Barakhamba Road, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#51 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Hans New Delhi 4*
Number of rooms: 77
Official Description (provided by the hotel):
Serving royally to people around the world and creating the most cherished memories, this hotel offers one of the best accommodations in central DelhiA grand welcome to all guests where they are sure to be treated in the most special way through the celebrated expanse of unflinching services and courteous hospitality of this 4-star hotel. The Hans New Delhi offers 77 luxuriously attended rooms, Being among the star hotels in Central Delhi, The Hans makes sure that the rooms are well equipped and are served as and when required. The rooms are treated with exotic marble flooring/ Carpets and luxurious bed which impart a feeling of warmth and grandness. One of the walls is lined with plush sofas and a big writing table. There are various amenities like LCD TV, mini-bar and tea & coffee maker which make your stay in the best hotel in Central DelhiBeing a 4-star hotel, The Hans makes sure that its celebrated guests are well connected; there are direct dial phones and high speed Wi-Fi internet connectivity for all your business related matters. An electronic safe in each room to keep your valuables ensure an advanced level of safety.The majestic en-suite bathrooms are loaded with stylish fittings and posh boutique toiletries along with the round-the-clock hot & cold water; everything planned to make your every moment as worthy as it could get!These rooms are accompanied with cordial room facilities which comprise of 24-hour in-room dining service, complimentary mineral water, daily newspaper, and evening turn down service, thus making you feel relaxed from dawn to dusk.So, The Hans New Delhi defines the true definition of the most celebrated luxury hotel in the heart of the City ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Expedia, Ctrip TA, Travelocity, Hotels.com, Booking.com, TripOnline SA, getaroom.com, Cancelon, HotelQuickly and HRS so you can book your The Hans New Delhi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Hans New Delhi Hotel New Delhi
Hans Plaza Delhi
Hotel Hans Plaza Delhi
Hans Plaza Hotel Delhi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing